a little far from town, but taxis were 50 pesos and easy enough to request from reception.

beautiful place! absolute paradise and very helpful staff.

Stayed in February 2023

Some areas of the hotel look abandoned. The place has potential and could be great. Our room needed a bit of deep cleaning and we could hear the family next door as if they were in our room. The road to reach it was full of deep holes; it should be fixed.

Flowers, plants and trees of the garden are gorgeous and well kept. The accommodation Is in the jungle and we could here monkeys. It’s on the way to the archeological site and only 5 minutes by car from the city Center. We enjoyed the swimming pool open til late.

Stayed in February 2023

we only had once the chance to speak and handle with a very friendly man, an ordinary gum chewing women at the reception was not welcoming at all, the music the first 2 days very loud, the pool itself and the area around extremely dirty and not comfortable at all (no sunbeds) so we couldn’t stay around there (but that’s why we booked this place)

the room was spacious, cleaned every day, for this price it was ok.

Stayed in January 2023

Right in the jungle, love it!

Stayed in November 2022

I didn't like the service in the restaurant. The waiter was absolutely unfriendly, slow and he let us wait a long time(he had something ignorant)Not only us had this impression, we've met another couple that felt the same. I payed the breakfast in advanced and the first day the waiter wanted to make us believe that just half of the original breakfast is the one we get. It took us some time to make him understand that we want the whole breakfast we've paid for... that can't be! The restaurant doesn't offer any vegetarian food. The common area was not really inviting to remain for longer, for a short time the chairs around the pool where ok, but there are no options to lay down to rest and enjoy the pool. The music was quite loud. We had a room right at the bottom and everybody that passed the way right in front of us could look through the windows , so we had to close the curtains wich made the room quite dark.

the Hotel is close to the Center and the Arqueologica Zone. The man which works at the reception, did a real great job, it seemed he is the only real competent person working there. He was always very helpful with any question also how to get to places and call a taxi when we needed one to get to the bus station. The room service was ok. The best was as well the restaurant,"el Paradiso" that was down the road wich had the best food and there is a Cafe right around the corner to recommend.

Stayed in January 2023

rooms were not clean the first day

pool was good

Stayed in January 2023

very beautiful location! we could order a pizza from the restaurant and they brought it to our room but thr pizza was really really bad, because its tased really sour! i also gave a feedback that we cant turn off our airconditioner and it was really cold. he told me that he will come to our room but he didnt. On the bed were blood stains but the bed was really comfortable and big.

Stayed in December 2022

excelente

Stayed in December 2022

This place should/could be absolutely awesome, but it really misses the mark. The staff would prefer to be tooling around on their phones and will finish their video before serving you - if I was their boss, I would have fired them all. The rooms are extremely musty - windows that open with fly screens would make a huge difference to air the room out. The bathrooms were kind of icky and the shower smelled very strange. The wifi is only available down in the common areas. The restaurant is truly awful. There’s no drinking water except for small bottles to purchase at the bar, but there’s also nowhere nearby to buy a big bottle, nor is there anywhere to keep it cool as there’s no fridge. So disappointing, as the grounds are spectacular and it has all the right ingredients to be amazing. But it’s not.

It has the most gorgeous grounds and a very inviting pool. There was lots of bird life and we heard howler monkeys. It was lovely being surrounded by the jungle. Nice Italian restaurant next door.

Stayed in December 2022

The cockroach in the room The pillow were dirty The bathroom was not in a good shape The waiter is not nice, not smiling

The place is nice with the swimming pool and the restaurant nearby and waking up in the jungle

Stayed in November 2022

The rooms

The environment

Stayed in July 2022

everything on it it’s perfect , friendly staff and good service

nice and perfect

Stayed in June 2022

- bathroom wasn’t nice - Nice terrace at the room, but you can’t use it, because there are no chairs or anything - Nice pool but we were missing some place where you can relax like a hammock or a subbed

- Nice Roms with ac - Nice Pool

Stayed in June 2022

i didnt like the inside. in a moldy location the windows should always be open, the person who showed me my room added to my complain of the horrible smell of the room, that i should not open the windows and only use the ac, which made the smell worse. The worker told me that all the rooms are like that, i gave it a shot and when i could not take it anymore(1 hr), i have come to the reception to ask to change the room again or to check out but it has been said to me that it cant be done.

i like the out side

Stayed in June 2022

The pool wasn't clean, the breakfast service, the breakfast, chair on the balcony, hard bed, old shower, water pressure, distant location, loud music. The price should be way lower.

Friendly receptionist and bartender, bar, balcony, great Italian restaurant round the corner

Stayed in May 2022

They sell their own beverages that aren't very good, they are pretty but had almost no alcohol, and at a high price.

Very nice pool area, and lush garden's, we got a beautiful view from our bongolow terrace. Our room was quite nice and had an ac unit that was very confortable,

Stayed in April 2022

The person in charge of the pool and the bar was not nice at all, the pool close at 10pm we could not even go at 9:30 pm just for 5 min, the bar were open until 12pm, at 10 pm we could only order to take away… in the room ! The personal at the reception was not helpful and at the price of the room we expect at least to be a bit attentive.

The rooms are comfy and the pool nice

Stayed in April 2022

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Stayed in March 2025

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Stayed in June 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in January 2024