Carretera playa San Juan KM 2.5 Zona hotelera norte, 77600 Cozumel, Mexico
#11 of 59 hotels in Cozumel
Guests' ChoiceBased on 201 hotel reviews
8.6Cleanliness
9.2
Comfort
9.3
Location
8.8
Facilities
9.0
Staff
8.5
Value for money
8.1
Free Wifi
9.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 14, 2025
Daniel
NetherlandsClassy and modern hotel with a sensational view. The comfortable bed, the big shower, the facilities, the coral right in front of the hotel. I strongly recommend this hotel!
Stayed in March 2025
Reviewed: March 12, 2025
Bray
CanadaIt was a bit far from town so you would need a taxi to go into town. Also, it would’ve been nice to have the second restaurant open.
Beautifully situated, right by the water. Put on your snorkelling gear, slip into the bay and you’re ready to explore. There is no sandy Beach. The restaurant on site was delicious and reasonably priced.
Stayed in February 2025
Reviewed: March 7, 2025
Robert
United StatesUnfortunately there was a women’s conference for three days and it was loud and crowded. Not the quiet relaxed feel that was advertised.
Right on the ocean with very good access for snorkeling. My husband and I really enjoyed the Spa as well. We loved having the restaurant in the hotel and the food and wait staff were fantastic!
Stayed in February 2025
Reviewed: February 16, 2025
Adriana
MexicoThe staff at check in desk, the breakfast
The location, the pools, the jacuzzi overlooking the sea, the hotel style
Stayed in February 2025
Reviewed: February 13, 2025
Amber
CanadaThe conference
Oceanfront- snorkling
Stayed in February 2025
Reviewed: February 1, 2025
Nichelle
United StatesI honestly like everything from the food to the room.
Stayed in January 2025
Reviewed: January 16, 2025
Robert
United StatesNada
Gorgeous, calm, friendly. Loved the room’s interior design
Stayed in December 2024
Reviewed: January 13, 2025
Xiaodong
NetherlandsThe breakfast lacks variety, especially for this level of hotel
The location and the view was fantastic, watching the sunset there was a great experience.
Stayed in January 2025
Reviewed: January 11, 2025
Lisa
United KingdomAs it is rated as 5 star I believe you should provide slippers and extra towels for hair. The buffet breakfast and other meals lovely but let down by lots of plates and cups having cracks/chips in them. Also not enough soft drink options. Providing fresh coconut water would be a bonus. Finally it is listed as adults only however there were children in the dining area.
Hotel lovely, room size, bathroom, balcony amazing. Very clean. Lovely bed and pillows. Great bathroom products. Good selection of vegetarian and dairy free milk etc.
Stayed in January 2025
Reviewed: December 23, 2024
Denny
United StatesFood has always been just okay
Staff, location and vibe
Stayed in December 2024
Reviewed: December 21, 2024
Catherine
United KingdomUpon checking out they claimed something was missing from the room. We had to go and show them everything was there. Checking in & out took a long time, wasn’t aware of the rooftop until later in our stay, apart from all this was excellent
Beautiful hotel, great food and really comfortable room to sleep in
Stayed in December 2024
Reviewed: December 15, 2024
Amy
United StatesGorgeous. Clean. Tasteful. Perfect.
Stayed in December 2024
Reviewed: November 30, 2024
Ranny
IsraelThe room is a little bit, not quite well. Not enough sockets the shower is OK. The bed is too short and the room is very basic. Second shifting of the staff was very rude unpleasant and really not welcome.
Daughter looks nice specially the outside and the restaurant. The design very well and and well organized
Stayed in November 2024
Reviewed: November 18, 2024
Danica
United KingdomThe included breakfast was quite different to what was advertised on the menu and some more variation day to day would have been great. Things like yoga and snorkeling were all extra
Amazing facilities - great pools, beautiful hotel and loved that you could snorkel from right in front of the hotel
Stayed in November 2024
Reviewed: November 14, 2024
Thalia
United Statesthe breakfast options were good, had options for vegans and vegetarians. I had a minor issue with the breakfast options during my stay. On the first day, breakfast was served buffet-style, but the following day, I was surprised to find no buffet. When I asked the server, I was told that the buffet was only available during busy times. However, for the next two days, the buffet still wasn’t offered, and instead, we had a la carte options with only one entrée per person. While the food was still good, the inconsistency in the breakfast service was a bit confusing.
we loved that you can stay here and go right into the water and snorkel. the views are amazing! Staff was really helpful and kind
Stayed in November 2024
Reviewed: August 14, 2024
Sara
ItalyThere is not a proper beach, but we didn’t honestly miss it due to the pool. No netflix and so on the tv, but clearly not mandatory in vacation. In general, nothing particularly problematic.
The pool needs to be mentioned first, it is incredible and super well kept, the true differentiating point of the hotel! It overlooks the sea and there is the possibility to sip a drink while there. The structure in general is very nice and for a couple without kids the fact that the hotel is adults only is a plus. Breakfast was simple but very good in our opinion. Staff incredibly welcoming and helpful, always super kind to us. The view of our room was amazing, the room itself very nice and cozy while not necessarily being at the level of the common areas. It’s a bit distant from the city centre, but we managed to go there on foot (around 20min) one night, otherwise taxis are quite cheap or we advise renting a scooter to go around. Overall, super recommended!
Stayed in August 2024
Reviewed: August 13, 2024
Maite
United Statesthe ONLY thing is the noise. we where located in floor 3 and it was very noisy (you could hear the neighbor yawning, the kitchen chopping and motorcycles passing by). All the rest was just perfect, dream petite hotel
All the staff was amazing! from Carlos, Miguel, the cleaning staff, the waiters, receptionists all outstanding. Smiling always, attentive and very respectful . food was really good! we had dinner in the hotel every night we loved it
Stayed in August 2024
Reviewed: August 8, 2024
Alejandro
SwitzerlandGreat location for snorkeling. Good options for vegan food. Very friendly staff. Clean facilities.
Stayed in August 2024
Reviewed: August 6, 2024
Adrienne
United StatesThere was nothing I didn’t like! I loved everything!
This is hands down the most beautiful amazing relaxing perfect places to stay!!! Truly a Gem!
Stayed in July 2024
Reviewed: July 31, 2024
Martha
United StatesNo beach
The view
Stayed in June 2024
Reviewed: June 16, 2024
Ting
ChinaThe taxi outside the hotel ask more than that in the airport or downtown. The hotel should provide such taxi services with the same price instead of charging too much when the clients’ going back. It ruins all the experience and good feelings.
The diving site is gorgeous for snorkeling.
Stayed in June 2024
Reviewed: June 11, 2024
Julia
United StatesWe could hear some noise from the street at night. Wouldn’t deter me from staying here again though.
Beautiful property, great location and super friendly staff. They left a free birthday cake in our room after they saw the happy birthday banner that my husband hung in our room! I was so surprised and happy!
Stayed in June 2024
Reviewed: May 19, 2024
Simon
United StatesIt's a little far from the center of the city
The view is magnificent and staff really nice great resort!
Stayed in May 2024
Reviewed: May 16, 2024
Beekmeyer
United KingdomNothing to complain about- had a great time
Lovely hotel very modernistic in design. The sea view rooms are spacious , comfortable which a large balcony overlooks the pool etc. Fully stocked mini bar with iron and board, complimentary shower gels, hairdryers and the hotel provides a laundry service. Tea and coffee machine etc provided. Infinity pool , jacuzzi, steps down to the sea, small beach inlet. Use of Hotel pool next door which I believe is the sister hotel. Hotel set in quiet part of the island about 10 mins taxi ride to the main town Cozumel, 30 mins by push bike or a good 30 minute stroll. In the other direction some really nice restaurants again about same taxi journey or walk. Recommend The Lobster House - excellent menu - great steaks.
Stayed in May 2024
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