The beds were very uncomfortable. The pictures also show a beach, and there was not “beach” it was just a small area with sand and they called it a bay. We also had an awkward moment because of an issue with our booking. They did not seem very helpful, gave me a quote to fix the issue and then once I agreed changes the quote higher. We also were also talked to about going to visit another resort and getting discounts. When we said no, the concierge kept asking, then actually called us the next morning even though we had said no and that we wanted to sleep in. Just made it an awkward experience.

The Service Staff was great. Very helpful. The room was clean.

Stayed in March 2025

Buffet Restaurants-noisy & unsanitary. Lack of table service options other than two allowable table service reservations during a 7 night stay.

The Beach Area, service at bar locations, entertainment, pool, & staff

Stayed in March 2025

Food was good, staff were friendly, daily activities

Stayed in February 2025

Food could be better. Sometimes the wait in restocking the buffet was long.

Nice beach access, and comfortable rooms and beds.

Stayed in March 2025

Beach area is very small and not as clean. If you're a beach person, it is a disappointment. But u can go to beaches nearby including isla mujeres which was stunning. The service, cleanliness and food was great though.

Stayed in March 2025

I wish they had food service while lounging at the beach/ pool.

Very nice and clean. Good location very convenient to catch the ferry to Isla de Mejueres

Stayed in March 2025

Bed was hard and made for waking up stiff. Also there weren't adequate blankets and so we usually got quite cold at night due to the AC working very well. They discouraged us from opening up the sliding door to the balcony. Shampoo and body wash had a stale oily fragrance. We ended up using our own. Our 3rd floor room overlooking the beach was wonderful, but it was above the beach bar. It was noisy each night until 3:00am. It appears they didn't have quiet hours and it was difficult to get to sleep because of it each night. The beach that the resort had access to was very small and limited.

Location and staff were great! Amenities were good. The property overall was well maintained and clean. Nightly shows were pretty good too.

Stayed in February 2025

The all inclusive price was not advantageous for what I consume in average and the drinks were not actually good

Not an extremely busy hotel with enough features and friendly staff

Stayed in December 2024

Difficulty getting seating at certain meal times

Location

Stayed in January 2025

Can only eat dinner at restaurants some nights.

Great value. not top end, but pretty good service, decent food. Hard to beat for the price.

Stayed in December 2024

Food is average

Staff very nice

Stayed in December 2024

I waked up several times because the door make noises all most 3-5:00 am. The strong wind hit the main door. The door is not tight enough to hold between door and wall. So I called a handyman but he couldn’t stop noise

Location is good. But the ocean swimming area is too small and the ground is too low. Can’t swimming at ocean.

Stayed in December 2024

No fresh juices during the day , from concentrate only juices

The staff is amazing, especially the chef and restaurant employees, as well as the housekeepers , live entertainment every afternoon

Stayed in November 2024

The beach not the greatest one

Customer Service and Facilities

Stayed in December 2024

Rain for a day ! Haha ……. And by the beach , a few diesel fumes

Excellent facilities , and staff . A well oiled machine !!!!!!

Stayed in November 2024

We really liked everything.

The variety of food was delicious. It was nice to have the option of eating with the beach view.

Stayed in November 2024

The food was great - lots of selection available at the buffet but difficult to get booked into the restaurants in the evenings. Staff were all very friendly.

Stayed in November 2024

Too much noise. Coming from another resort that had separate sectors for adults with kids and just adults, it is obvious why people would do that. The food was always available, but the options are scarce, and you need to schedule a good dinner (if you would rather not be stuck with the buffet). Speaking of the buffet, the options were usually greasy food, and quality ingredients would definitely contribute to the taste. Even the orange juice's taste was inconsistent among all restaurants within the hotel. Not related especially to the hotel, but in any place: employees almost demand being paid a tip. If you don't, things can get pretty weird. Guess this is due to the US proximity, just like the fact that you cannot get anywhere by walking. Everything is designed to get to by car. Most attractions have some hidden fee with an astronomical value for tourists, that you end up learning about when embarking to. A good example is when you have to pay 23 USD for a Dramamine during a boat ride.

Food was served most of the day. Had no issues getting drinks and food. The rooms were clean, there was entertainment every day in the hotel lobby. Even though the food was not the best, eating out almost made no sense. Having eaten out a couple of times during my time in Cancún, it was more financially viable to stay at the all-inclusive hotel. If you know some Spanish, you should be mostly safe driving and visiting attractions by yourself.

Stayed in November 2024

I like some of the restaurants and the bars, the staff are friendly and strive to please. The sea view is beautiful

Stayed in October 2024

Attitude of some ladies at the Front Desk.

I enjoyed the staff the servers were always pleasant, overall great staff, helpful and very accommodating except for a few ladies at the front desk.

Stayed in October 2024

But of a damp musty odour at times through corridors and rooms. Bathroom fan was extremely loud.

Staff were very friendly and hardworking. Location was picturesque.

Stayed in October 2024

The beach area is located next to a harbour and a bridge with a lot of traffic...the water was a bit dirty. The beach was quite small and limited swimming area.. Most of the restaurants were closed (low season) so we only ate at the buffet restaurant (was ok) Bar closes at 23.00... maybe low season times..

Food was very decent to be an all-inclusive. Swimming pool area is nice and spacious. Room was big and comfortable.

Stayed in September 2024

We didn’t see jacuzzi areas. Despite we paid for a premium upgrade, most of the employees were not clear with the benefits that were included.

It was comfortable and clean, the food was delicious!!!

Stayed in September 2024

Loud music at night just outside our room on Wednesday night

Location convenient

Stayed in September 2024