I didn’t like how the staff treated me & my partner. They weren’t too accommodating when we needed them to be & the waiters seemed to stop serving us because they wanted a tip

i liked the room & the all inclusive aspect held true.

Stayed in July 2022

the location and stuff around it

Stayed in June 2022

When I needed to schedule a COVID test before traveling, the hotels testing center was closed and the staff member I spoke to wasn't very helpful. The food options at the 24hour snack bar aren't great.

Very clean room and the food was better than I had expected.

Stayed in May 2022

They put some pressure for a sales presentation for Barcelo hotel group

Very nice hotel, good food, 3 restaurants , 1 buffet and 24 hrs snack bar ...lovely pool, the beach was small but perfect for little kids or relaxing

Stayed in June 2022

Was very disappointed in the food. The breakfast buffets were good compared to the dinner, but still not great. They had no snack options, so if you eat an early breakfast, lay by the pool for a while, bring your own snacks. The breakfast buffets were open until 11 or so, but you cannot bring food out of there. They also require masks and shirt, shorts and shoes in the restaurants. So if you get hungry while on the beach or pool you're kinda SOL. The drinks were okay. You also have to make reservations at the Mexican, Seafood and Italian restaurants. They start at 9am but we got to the lobby bar (where they do the reservations) by 8:30 and were the first in line. If you don't get to eat at any restaurants, you're really not missing much.

Resort was very clean and staff was friendly. They had activities throughout the day for everyone, karaoke night was pretty fun to watch. Although if you're looking for a more romantic getaway, this resort is very family oriented.

Stayed in April 2022

The staff expect you to give tips for everything, and their service does change with this.

The hotel was great! a good location, it has a private beach that is cleaned up every morning, the food was great -, particularly the Italian restaurant which was amazing!!

Stayed in May 2022

the food

the view and the pool

Stayed in May 2022

Buffet food was just awful. If you didn't get to the front desk between 9-10AM to make a reservation for dinner, you were stuck with buffet, and honestly you should just go out to eat at that point. The drinks are unlimited, but they're as cheap as can be with them - e.g. they only carry Modelo, and instead of giving you a can, every time they pour it into a plastic cup, sometimes using leftovers from other cans. Drinking everything out of cheap plastic gets old. Generally, some members of the staff were very nice, but some would be confrontational when you would make outrageous requests like asking for bottled water instead of tap🙄.

The beach is pretty nice, and being able to walk out of your hotel onto a private beach is nice. Pool is awesome. Drinks are unlimited. Breakfast and lunch worked decently, usually there was an a la carte option which tasted pretty good. There was somewhat of a party vibe if you're looking for it, but also plenty of families there which didn't seem out of place. Rooms are decently sized, clean, and comfortable, with some good views of the water.

Stayed in May 2022

NA

location

Stayed in May 2022

Food is ok

Great location, great beach area and drinks at the beach bar

Stayed in April 2022

Wifi wasn't the best. Specially in the room and in the beach.

Great place to stay and enjoy Cancun. Lovrd the animation. Buffet every day with different food to try. Room was nice and comfortable Good holiday for the price we paid

Stayed in March 2022

Drinks included in the all inclusive option are not good. Beers are never cold, drinks are made with artificial flavours and cheapest beverages, not the best qualities. It's a noisy hotel with music being played all the time, since 8am til 10pm, everywhere: swimming pool, beach, lounge, restaurants. You cannot find a calm place to relax without those annoying musics, but this seems to be the region's moto. The hotel is right next door the ferries leaving and returning from Isla Mujeres so if you are on the beach, you will hear the boats and their whistle - besides the terrible diesel smell - all the time. We were in 3 adults and the double rooms include 2 double beds. I had to share one with my sister and it's kind of small, not comfortable at all, would be better to have single beds options.

Staff very friendly, it's a beautiful hotel besides of not being so new. Food is not great, but is ok when you find a calm spot to have your meals. First day we had ours in the Albatroz restaurant, which is noisy and always full, but then we found out we could also have breakfast and lunch at Claraboya's, which has a more calm and relaxing environment. The Italian option for dinner is really good, the best food, but it needs to be reserved in the same morning. Great swimming pool and nice attractions to the guests, games, shows at night.

Stayed in April 2022

downside is the beach area. You can’t really enjoy it because its beside the dock of ferries.

The food is better than the previous hotel we had! Location is okay, few minutes drive from the centre. And they got so much interactive activities which is great!

Stayed in April 2022

The hotel said that Booking did wrong the reservación and I had to pay 180 USD additional

The food was fine, the staff is excellent

Stayed in April 2022

The two beds in the room were only full-size bed and they were not very comfortable and were on the stiff and hard side for my preference.

All the restaurants were excellent, the food was delicious, the service was great and the staffs were courteous and attentive. The room was spacious, and the mini fridge was fully stock, and restocked every morning, the A/C was cold and pleasant, the bathroom was spacious and had a good exhaust fan. The grounds were well maintained and very picturesque; the pool and beach were wonderful.

Stayed in April 2025

I left within 30min of arriving and booked a different location. Not at all what was advertised. Restaurants are off limits, unless you book at 7am!!! Nowhere on the websites (booking or official) does it say that. The buffet was also closed at 4:45pm when I arrived. During the checkout process, I selected a room with an ocean view. What I got was a view of an alley and the side of a building. The staff was rude and dismissive. They wanted me to wear a plastic bracelet like you'd get at a carnival for the entirety of my trip, telling me that there would be a fee if I lost or broke it. When I left, they refused to refund me. I put in a dispute with my credit card.

Stayed in April 2025

The reception staffs are not welcoming…during checkout we called 2 times but noone came to pickup luggage. Food quality is okay type. Only 1 swimming pool There is no such ocean beach, just a water side of ferry station with chairs Dinner time is less and live counter items are already closed before 10 pm

Stayed in March 2025

The location of the hotel is not that great.

Stayed in March 2025

There were a lot of students on spring break. Therefore, finding vacant beach chairs was impossible as people put their towels to block the chairs from very early in the morning. Another thing I did not like was that we were tricked into their so-called presentation, which was actually a time sharing scheme. We felt very uncomfortable.

The food was great, we got value for our money. The rooms were cleaned daily, and the refrigerator fully stocked.

Stayed in March 2025

Some of the food

The entertainment and staff

Stayed in March 2025

The resort's beach is quite small and located next to a harbor, which was disappointing from the start. The food and drinks failed to meet expectations, with the drinks being particularly subpar. I’ve never encountered such bad drinks on vacation before, and it was truly a letdown. Initially, the room I received did not match what I had booked. I specifically requested a room with a balcony and one bed that offered a nice view. Instead, I was assigned a room with a view of the beach and harbor, featuring two separate beds and a tiny bathroom. Thankfully, the resort did change my room to one with a king-size bed and a reasonably sized bathroom, but I was dissatisfied that the balcony was minuscule compared to the previous room. Moreover, the A/C was not functioning, and although I was told the Wi-Fi in my building was the best on the resort, it was off for the first two days of my stay. As compensation, the resort offered a so-called "free excursion" that included sightseeing, tequila tasting, and shopping. However, on the day of the excursion, I discovered that none of the promised activities were taking place. Instead, I was subjected to a lengthy sales pitch for their timeshare program, which was not what I signed up for. I was told I would receive a gift at the end of the presentation, but there was no gift—just a free ride back to my resort. Overall, my experience was disappointing, and I will not return to this resort.

Stayed in March 2025

We had to change rooms only to have maintenance come replace the refrigerator, fix the dresser drawer that didn’t work and the sink that leaked. Did not bother calling for the shower hose that leak leaked.

Pillows are lumpy lumpy.

Stayed in March 2025

staff made mistakes assigning rooms with other guests to my room, food was ok not a lot of options

Well cleaned, good location, good price

Stayed in February 2025

Staffs are nice but the buffet and bar staff behaviour and service fully dependant on ‘tips’ .

Very clean and spacious. Beach Chairs are always available

Stayed in February 2025

Real bad customer service

Stayed in February 2025