The hotel needs to be renovated.

Food, location, service

Stayed in January 2023

For lunch and Dinner buffet ware very good but a bit poor variation .

nice and clean beach .

Stayed in February 2023

I didn't like the food, the smell in the rooms, AC was not working, needs updated couches and chairs. Smelled like pee..

I like the location and the view of the hotel to my room. It was clean and well organized with events.

Stayed in February 2023

The rooms need some renovation and the cleaning could be better. The furniture looks old and the chest drawer had a funny smell. The towels didn’t look great and you could see some fingerprints (probably with sunscreen) on the doors and walls.

The breakfast is abundant! Many different options. The pool and the restaurants were great, the hotel has beach front and it was dreamy.

Stayed in January 2023

The check-In lasted like a half hour but we didn't get informations about the hotel. You just get the information if you ask about it and sometimes it is quite late. The lack of variaty in the buffet. The dishes didn't change through the day but also during the week. There are two restaurants (Mexican/Seafood) which has to be reserved at the same day. The quality of the food at the Mexican restaurant was fabulous. You're lucky if you get the information at your first day and there are still free seats at the restaurant available.

The hotel is located at the Hotel Zone in cancun. You can reach the hotel with a taxi (a reservation ahead would save some money for you) or with two buses (Ado Bus to downtown and then R1 or R2 to Joya Hospital). If you decide to take the bus route you should some money at the airport. The room was very very very big and the beds were sooooooo comfortable. The employees were really nice and friendly and tried to communicate with us in English. There is a free trip to a tequila Tasting, some Mexican products and the cancun sign at the beach.

Stayed in February 2023

no drinks before 11 am. we like to start the day with a little Irish coffee and that was out of the question. it would be nice if even at the snack bar there was coffee friendly alcohol available

great location

Stayed in January 2023

reception rooms dated

view of beach out door pools & bars

Stayed in January 2023

Food is not good. Too much queues in the breakfast to get scrambled eggs and omelette. impossible to get place in the reservation restaurant

Hotel in front of the beach where the ocean is blue and transparent. 3 swimming pools with bar that serves drink

Stayed in January 2023

room, nit enough water pressure in the shower

locationm, food, staff

Stayed in January 2023

Check in and check out slow

Food and service was good ..room good Suze and location

Stayed in January 2023

The construction is getting little bit older,Same as the exercise room and the machines.

Good location(Front beach, Mall on the the Back); food was good, the kids love the variety at the 4 restaurants. Staff was very courteous.

Stayed in January 2023

The toilet could use some ventilation. The sea was very loud so if you are a light sleeper bring some ear plugs. Do not take the free city tour as it is just a tour to get you to buy things. we didn’t speak Spanish so I felt like the communication was very low. it was inconvenient that we had to wake up every morning at 7.30am to book for lunch or dinner at the resort.

Amazing pools and bars. The food and restaurants were awesome. we really enjoyed all the activities and shows that they put on. the reception was very polite and helpful. great facilities such the gym. we had a great stay, even when the weather was terrible.

Stayed in December 2022

The premium talk. Limitation for reservation in the night in specific restaurants

People were kind It was go for relaxation Good location by the sea

Stayed in December 2022

no umbrella on beach

Stayed in December 2022

Service was a bit lacking during this trip.

Beach is beautiful

Stayed in December 2022

Furniture

Beds

Stayed in November 2022

The staff was super friendly and nice. Food was great and always available. 3 outdoor pools and beach access and location was great. Drinks were also good and shopping locations right across the street as well as La Isla shopping center 10 min walk away. Bus stop is also right across the street, which is what we used to go to the night club at night since its only 12 pesos per person and many outside restaurants as well. Had great night shows, all super fun and amazing shows. Many seating areas in the pool and fun activities. Everything you need is within the premise .

Stayed in November 2022

Bad food, during 1 week all the same, not a big choice and the quality is not the best.

The location is good, sea with waves but only with people from the hotel. The hotel is clean, good wi-fi, perfect soft big bed.

Stayed in November 2022

the hours of bars and how soon the pools close

the location and the cleanliness

Stayed in November 2022

Book strictly at booking, if you want to extend your room or make any manipulations with your booking, the price will be x2 at the reception. In my room there were 2 beds, in order to accommodate a friend, they called an inadequate price, which was two times different from the booking. They directly say: if you don't like it - book on booking.com. Didn't like the food, the restaurants are just awful. I felt like I was in a South Park episode. Only breakfast is good, but it is always the same. Didn't like the bar because of the bad juices. Extortionate prices for taxis and laundry.

Convenient location. Near a large shopping center with an exchanger. Nice and clean beach, everything is clean and tidy in the room. The staff is friendly.

Stayed in November 2022

Rooms are not updated

location

Stayed in November 2022

Italian restaurant food was not great

Nice rooms, pool and beach area.

Stayed in November 2022

no evening music to relax and chill. not many options for vegetarians or vegans

great beach and views

Stayed in October 2022

the food was not always tasty and sometimes the fish dishes were over cooked.

the staff were friendly and the facilities were always clean

Stayed in October 2022

nice installations we suggested a facility updated

the staff was great i felt like home!

Stayed in October 2022