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Reviews of Cabañas Chac Mool Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle Porfirio Diaz Esmedregal y Tiburón Ballena, 77310 Holbox Island, Mexico

#67 of 115 hotels in Holbox Island

Guests' Choice

Review Score

Based on 37 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.6

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.9

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 25, 2025

    10
    Recomended for families and friends :)
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great. The host was very helpful, we could left the luggage earlier and spend a night in comfortable beds. The hotel is in great localisation, just a few minute walk from the beach and port.

    Stayed in February 2025

  • Reviewed: May 13, 2024

    9.0
    Wonderful accomadations for what we needed…great location
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom very small

    Great location and great value

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    a bit noisy

    good price-performance ratio

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was really big! Bed very comfy! I raccomended

    Stayed in April 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Check in was a struggle

    My favorite part was the owner/manager David

    Stayed in March 2024

  • Reviewed: February 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Cute room. Nice staff. Close to the city centre and beach.

    Stayed in February 2024

  • Reviewed: March 29, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    I loved the location near everything

    Stayed in March 2023

  • Reviewed: March 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Customer service through WhatsApp and cleaning service was not good. 2 days they cleaned my room without me asking for it, on the 3rd day they didn’t clean so when I asked for it they left me on read and had to ask the reception again, then she answered that they did not clean cus I did not ask for it, to which I responded that the 2 previous days the cleaning crew had gone in my room to clean with no problem, then she said that still they couldn’t clean if I did not ask for it. at the end I didn’t get cleaning 1 day and this is an island where there is dust and sand everywhere so you need cleaning. I also asked for an Iron to which the owners said they will get it for me the next day, when I asked through WhatsApp the lady said that she had given it to me already… to which I responded that I did not have the iron yet and she kept assuring me that it was already in my room, when I was clearly there and the iron was not. she stopped replying and until next day I went to reception and she said that her phone was with no battery. I gave this feedback to the owners in person. I know it’s not a big deal but customer service for me is a must. other than that the place is great!

    location is amazing, spacious room, hot water, good internet, comfortable bed, the owners are really sweet and customer service oriented.

    Stayed in February 2023

  • Reviewed: November 19, 2022

    8.0
    great locations. lovely owners. 4 cute wooden cabins. ac worked and great shower pressure.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    not an issue for us but be aware it’s 4 wooden cabins where the wind and rain can be felt if it’s strong enough. also there’s building works next to you from 10am but again wasnt an issue. lastly be warned the bath rooms not massive so your knees will touch the walls when on loo (male 6 foot). would still recommend this hotel.

    amazing location and really friendly owners and staff. very straight forward and they offer prices for tours. wifi works well enough for the island.

    Stayed in November 2022

  • Reviewed: July 30, 2022

    10
    Lovely cabin in excellent location
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Wifi was very unstable but who needs Internet on this paradisic island.

    Very comfortable and cozy room with coffee maker and refrigerator. Drinking water and coffee is provided as well as a daily cleaning service. Super friendly staff. I felt very welcome and taken care of. The beach is only a little walk away and around are numerous great restaurants.

    Stayed in July 2022

  • Reviewed: June 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Its really not sound proof and when somebody runs up the stairs its shaking a little. Bath room is small and there was no soap.

    Comfortable beds, nice ambient because of wooden structure

    Stayed in June 2022

  • Reviewed: June 22, 2022

    8.0
    cute rooms in a good location but not for people who need a good sleep because of the thin walls.
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The walls are so thin and you can hear almost every sound from outside and above. the cabañas are right next to a bar that plays loud music from the morning to the evening. The WiFi is bad and the curtains don’t make the room dark.

    the location is great, the beds are very comfortable and the shower is spacious. there is a refrigerator in the room and a coffee machine.

    Stayed in June 2022

  • Reviewed: May 10, 2022

    10
    Well located, clean ,comfy
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad isolation (with neighbors) which is normal, because cabins are made of wood.

    Cleanliness, right in downtown, but no noise from the street. Good shower size, comfy beds.

    Stayed in May 2022

  • Reviewed: January 8, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Quite small and noisy but ok quality/price

    Location and the cat ;)

    Stayed in January 2025

  • Reviewed: November 7, 2024

    6.0
    Good place to only stay overnight!
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The walls are extremly thin which made us hear every noise from neighbouring rooms not necessarly loud ones. There is no space to chill with friends outside. Our room was very dark and tight.

    The place has its climate, all made of wood. Staff was very kind, helpful and caring. Cleaning service was offered each day (we didnt use though).

    Stayed in November 2024

  • Reviewed: January 14, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The walls are very tinny, you can hear everything from next room. :(

    Stayed in January 2024

  • Reviewed: April 26, 2023

    3.0
    Low value for money
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No Netflix, low wifi, no blankets, no daily clean Wooden cabins, u can hear the neighbors washing their hands, the cabin is shaking every time someone walks Most of the stuff don't speak english

    ,Nice location, 7 min walk from the frrey 5 min from the beach

    Stayed in April 2023

  • Reviewed: April 8, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We have recently stayed at the property and were charged twice: allegedly the first transaction never reached the property’s bank, and was supposed to be refunded. We believed and made the 2nd payment. (btw, to pay by card expect to pay a commission). Since 4 days passed, and the refund for the first, allegedly erroneous transaction, was not processed, I have contacted my bank to inquire on the situation. The bank confirmed both transactions were successful and money was received at property’s end. sad :/ unfortunately at this point we can only start the formal chargeback process. would advice the property to allow booking.com to handle the payments for the future, this entire unfortunate experience causes quite some disstress and this is not what one looks for during the vacation.

    Stayed in April 2023

  • Reviewed: March 22, 2023

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    A lot of sand in the room

    Location

    Stayed in March 2023

  • Reviewed: February 28, 2023

    7.0
    well located but noisy
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the noise as it s a cabana… we literally hear everything from people walking to chating softly on their balcony. the lack of lights. It s impossible to put make up on in the bathroom for example.

    the location the bed was very comfy the woman in charge very nice the late check out shower with pressure and hot water

    Stayed in February 2023

  • Reviewed: November 23, 2022

    1.0
    Do not book this place! Construction is on-going - check before
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    They are apparently constructing a new building right next to the current one. This is not mentioned anywhere, so, as soon as we arrived we asked about this and, as we had doubts, asked if we could shorten our stay since we wanted to have a relaxing time - not right next to a construction site with super thin walls separating us from it. To this the staff told us if we didn't want to stay or to shorten the stay, we would have to do it ourselves (via booking). But she immediately told us that the construction works wouldn't start before 10:00am and that we could sleep in at least until then - it was on that basis that we decided to stay. However, in 2 days we were awaken before 09:00am by the noise of chainsaws and loud hammering. After the first time, we were told that the workers were told to stop; however the same thing happened on the next morning, even earlier than on the previous day. On our last full day, following being once more awakened by construction noises and as we were returning from breakfast, we were offered to be changed to a new room in a different location - which was a nice gesture, but too late and not sufficient to compensate the lies we were told and the entire poor communication. In this sense, we said that such wasn't helpful any longer since we would be leaving the morning after and also we had plans, so no time to re pack and move; we added that we had just wish we were told the truth from the beginning since we could have avoided this situation. To this and to our surprise, after our reply, the staff simply turned her back on us and proceeded to ignore us. So, I wouldn't book this again and would recommend other people not to do so. In any case, if you think about booking this, I would highly recommend you get confirmation that they are no longer performing construction works, so you can enjoy a restful and relaxing time.

    They had free water

    Stayed in November 2022

  • Reviewed: April 28, 2022

    1.0
    Terrible
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 4 nights

    By the pictures and the descriotion you get the impression that this place is quiet and simplistic, while in fact it is located in the noisy center of Holbox in between several bars and rooftop clubs that play loud (live) music every night until way past midnight. The wooden walls are very thin with no sound protection at all (during the day you can also hear the guests in the other rooms speaking). From around 6.00pm it sounds like being in a jazz bar, a techo club and on a mexican wedding at the same time. No chance to sleep, but also impossible to watch a film or focus on a book. The room itself was very basic, completely empty except for the beds, meaning if you use both beds to sleep, you have to keep your stuff on the floor, which might not be a good idea, since you share these cabins with ants and other (larger) tropical insects. Don't see how this is supposed to be a 3-star Hotel. Probably the worst place I have ever booked through booking.com.

    Stayed in April 2022

  • Reviewed: March 5, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: April 27, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

Showing 1 - 25

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