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Reviews of Casa ka'an

Calle Palizada, 77400 Isla Mujeres, Mexico

#7 of 10 B&Bs and inns in Isla Mujeres

Guests' Choice

Review Score

Based on 36 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    6.6

  • Facilities

    7.3

  • Staff

    7.8

  • Value for money

    7.1

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Kitchen not very clean

    Quiet location, pool, big room, easy coming and going

    Stayed in March 2025

  • Reviewed: March 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 19 nights
    • Submitted from a mobile device

    It was clean and Salvador’s lived on property and was helpful. Pool ok for a swim.

    Stayed in February 2024

  • Reviewed: May 15, 2023

    8.0
    Nice little place close to largest grocery store
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Low shower pressure & water was too hot but staff fixed this very quickly.

    Cozy room just off a refreshing little pool. Good wifi, good TV, very comfortable bed. Staff was very accomodating and communication regarding any concerns was very quick.

    Stayed in May 2023

  • Reviewed: April 22, 2023

    6.0
    good location needs more cleaning
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 3 nights
    • Submitted from a mobile device

    the bathroom floor was full of sand when we arrived. the water pressure in our sink was non existent. and worst of all we had 8!!!! cockroaches in our room - disgusting to say the least.

    the property is in a quite area and the maintenance manager was friendly and welcoming.

    Stayed in April 2023

  • Reviewed: January 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice room, good price, staff unresponsive when we asked for a second sheet.Light switch at the door, no light by the bed, no maid, 3nights.

    Stayed in January 2023

  • Reviewed: November 22, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very loud

    Very clean and nicd room

    Stayed in November 2022

  • Reviewed: August 18, 2022

    8.0
    NO WIFI IN UPPER ROOMS, ONLY GIVE ONE TOWEL FOR TWO PEOPLE AND THEN ACCUSE YOU OF TOWEL THEFT
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 2 nights

    NO WIFI in our room, we had to sit beside the pool. We were only given one towel, and no floor towel either, despite the tiles in the bathroom getting very dangerous... we were subsequently accused of stealing the one towel we were given, highlighting how clue an operation it is.

    Huge Bed was the main silver linning, hard to get to if you don't have a car, even harder to get from there back into town... or anywhere for that matter.

    Stayed in May 2022

  • Reviewed: June 14, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    basic unit, clean and comfortable pool was great to cool off in - stayed 2 nights, and did the job for my time on the island - Chedraui a short walk away -

    Stayed in April 2022

  • Reviewed: January 23, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Swimming pool, friendly owner, bike rental

    Stayed in January 2025

  • Reviewed: January 10, 2025

    5.0
    Kill the rooster!
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Kill the rooster or the rooster is going to kill your business. The rooster started crowing at 3AM and did not stop, it sounded like it was right outside the window. The location is off the beaten path, your in the middle of a local neighborhood.

    The place was well kept with a very nice bathroom. The owner was extremely nice.

    Stayed in January 2025

  • Reviewed: March 27, 2024

    3.0
    Noisy with roosters and lumber mill next door, bad wifi
    • Leisure trip
    • Solo traveler
    • Superior Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    There are roosters that start making noise at 4:15 am every morning , right outside. The hotel is right beside a lumber worship with saws buzzing all day long, it’s also right beside a lumber yard that accompanies the workshop. The wifi did not work in my room at all. Could not even load a website for 5 days. The staff said to contact the owner, the owner said the problem was island wide for the past few days. This was untrue - wifi at other places I went like coffee shops worked perfectly. I went back the staff and he said to contact the owner - runaround, not impressed.

    Rooms were adequate and clean. Location is ok (except for the roosters and lumber mill right next door) in terms of amenities nearby like a grocery store, and the south end of the island which I prefer.

    Stayed in March 2024

  • Reviewed: February 13, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Wifi connection was a bit poor

    Everything

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Water pressure… but this can be expected

    Awesome staff, great location right near Chederauis, very clean. Highly recommend!

    Stayed in February 2024

  • Reviewed: January 2, 2024

    5.0
    If looking for a roof over your head then this place will do fine...
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The room that we stayed in was at the bottom floor. The wifi did not work there almost at all (if you sat by the pool then you could get a connection) and the rooms ac unit dripped water on the floor. The kitchen had basic stuff in it BUT the gas stove worked with very small flame, the sink was poorly placed and doing the dishes was almost impossible due to the weak flow of water (i did our dishes in our room) and the kitchen did not have any electrical outlets (at least i did not find them) so we had to make the coffee and toasts in our room. Dont know if the kitchen was under renovation and this was the reason for this inconvenience but they should warn you about this if they promise you a working kitchen.

    The location was nice and quiet and easy to get to, and the local chedraui and the route for the island bus was really close. There are many nice local restaurants near the place so you dont have to cook yourself.

    Stayed in December 2023

  • Reviewed: September 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Towels needed to be changed on a daily basis and towel should be placed at the entrance of shower to avoid slipping

    The entire staff great. Shout out to Salvador and his wife

    Stayed in September 2023

  • Reviewed: August 25, 2023

    10
    Amazing , clean , great aircon , great service A+++
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 8 nights
    • Submitted from a mobile device

    Off the top of my head there is nothing to make an issue over

    The staff were amazing there was a male and female house and garden keeper they did everything to make sure we had a great time from english plug to an iron and also keeping the pool area clean aswel as the pool …. Great service thank you i will be coming again and using the same hotel soon enough

    Stayed in August 2023

  • Reviewed: July 18, 2023

    10
    Great recommendation!
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was nice and clean with a spacious bathroom and nice swimming pool. Even though the apartment is not in the center of the island, the location is still good because there is a big supermarket (Our room had a fridge so this came in very handy!) at 5 minutes walking and some nice restaurants at 10 minutes walking. Also, if you'd like to take a taxi to the center or the northern beach (really nice beach) the main road was also very nearby from which you can easily get a taxi for 100 pesos. Wifi connection is also good in the room.

    Stayed in July 2023

  • Reviewed: March 16, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The owner Was very attentive, thé place is out of tourist hussle, has à Nice pool! The bed war confortable and big, AC was working well

    Stayed in March 2023

  • Reviewed: March 4, 2023

    4.0
    Too expensive for what you get
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Dated room, no bedside lighting, horrible TL light makes the room even less attractive. Construction work going on, empty building sites around the house, no pressure on our sink tap, leaking sink. Location is bad, middle of the island, you need transportation to get around the island. Probably worth 30 dollars a night, we paid 60, so largely overpriced.

    Large bed, reasonably comfortable with good ac and fan.

    Stayed in March 2023

  • Reviewed: February 20, 2023

    9.0
    Very clean, pretty rolm
    • Leisure trip
    • Solo traveler
    • Superior Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    not a dislike - more a suggestion- a lamp by the bed for reading would be great. also a small fridge would have made my stay more comfortable

    pool, big comfy bed, easy walk to Chedroui, very clean!

    Stayed in February 2023

  • Reviewed: February 10, 2023

    10
    Great place to stay
    • Leisure trip
    • Solo traveler
    • Apartment - Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Good location! Away from the touristy crowd ,clean pool ,huge comfy bed! Local restaurants and supermarket nearby. Friendly and helpful host . Will be back !

    Stayed in February 2023

  • Reviewed: January 25, 2023

    4.0
    I would not recommend staying her for more than one or two nights
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 6 nights
    • Submitted from a mobile device

    We were told the place would be cleaned every 3 days but it was never cleaned during our 6 night stay. The soap dispenser ran out and was not replenished either. The bed was hard and uncomfortable. There was only one thin sheet on the bed. This place is bare bones. There is no kettle or coffee maker, nor is there a close coffee place. It might be fine for a one or two night stay but anything more than that is quite uncomfortable.

    The property was clean when we first arrived. The maintenance man was very kind and helpful There was a fridge we could stock with water

    Stayed in January 2023

  • Reviewed: January 21, 2023

    3.0
    disappointed
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no hot water , toilets not flushing then the staff tossed our bags in the apartment , breaking 1 bottle of alcool in the luggage not impressed ! amenities not matching the price charged …. way too expensive shouldn’t be on booking.com

    quiet location

    Stayed in January 2023

  • Reviewed: January 17, 2023

    9.0
    a great option
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    I can't complain much! it would be nice to have two chairs at the table in the room and a small lamp instead of the ceiling light.

    the location is rather quiet and conveniently close to a few restaurants, small shops, and the Chedraui supermarket. it's great to be able to rent bikes right at the hotel. the staff are friendly and helpful.

    Stayed in January 2023

Showing 1 - 25

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