Cielito lindo is very, very slow. One day, we had to leave without receiving the food, and it was just 2 eggs. It took more than 30 minutes. The alcohol doesn't taste good. We understand it's all-inclusive, so we can't expect premium brands, but everything tasted like perfum, and we tried them all.

Staff is very friendly. Everybody is attentive. Good location. Food quality was good. The beach is beautiful.

Stayed in February 2025

The hotel itself was extremely run down and tired. Our balcony wall was missing. Reception apart it was all needing a good re paint. Room was grubby especially the bathroom. We could not buy drinks at any pool bars because we were not all inclusive so we had to constantly leave the hotel to go to the shop for refreshments

The hotel was in a good location to the beach

Stayed in January 2025

Rooms need renovation, but it should not be done when guest are at the next room. Paint job smell is not the one you expect on your vacation.

Food at the location was great. Staff was really friendly.

Stayed in December 2024

The location, friendly staff, and cleanliness.

Stayed in August 2024

Hotel could use some renovation. The focus is often on services that seem redundant such as everyday cleaning of leaves from the pavement and offering of overprized massaages instead of e.g.cleaning the seagrass on the beach or fixing the badly working doors.Taxi ordered by hotel came late and after urgencies however the lady in the reception solved it(5 stars to this lady!)

Hotel is directly on the beach,the sea is nice,not so much seagrass.Sufficient amount of sunbeds all over the hotel(garden,pool,beach)Food was ok. Reasonable value for money.

Stayed in July 2024

Great location. Staff was very kind. Wide variety of food.

Stayed in July 2024

The only thing I'm picky about is cleanliness. They cleaned well in general. However, there were sometimes stains on the bed linens and towels. I am English speaker. Some stuff didn’t even understand or speak English.

It's more of a family hotel, not a party place. Food and drinks: Breakfast includes omelets, scrambled eggs, sausages, vegetables, fruits, and yogurts. For lunch and dinner, there is always something to choose from. Dinner usually varies, offering Thai, Italian, Caribbean, American, and Mexican food. There are many cocktail options among the alcoholic drinks, and they are all very tasty, as well as wine, beer, and tequila. Non-alcoholic options include juices and sodas. There are also drinks on tap such as milk, chocolate milk, something similar to iced tea, and overly sweet juice, which aren't particularly tasty. People: mostly Mexicans, we only saw 2-3 English-speaking couples. Mexicans do understand some English. Learning a few basic Spanish words wouldn’t hurt. The staff is friendly and will bring you whatever you need. Beach and pool: There are two pools, both small. The round pool is only waist-deep because it's often used for volleyball. The second one is even smaller but deeper. The beach is quite small, with water scooters constantly in front of the hotel’s beach entrance, making it hard to swim. If you walk to the left, you can find sun loungers and swim. You can go up to your neck at most, as there are reefs further out. The beach is clean! The sea is crystal clear! Near the hotel, there is a money exchange and a convenience store called OXXO. It’s more like a residential area, but you can take a bus for 12 pesos per person to get to the beach or the party area.

Stayed in May 2024

Room Servis woke us up every morning at 8.35 even if sign do not clean was on the operation outside of the room was too noisy to keep you asleep - hotel should reconsider times to start. Noisy morning pool music starts shortly after 8am.. Restaurants stuff were nice overall, with few exceptions of individuals whos service cross the border line of being rude. You rarely find someone who speaks English so requests very often get lost in translation..

Exelent location of the hotel, wonderful beach, alway enough spots to chill by the pool or beach. Food was good

Stayed in May 2024

No variedad en comidas. Y todo cierra temprano.

Location

Stayed in May 2024

Wait time

Friendly staff, great food/staff. Also, hotel is near the beach .

Stayed in May 2024

The bed was uncomfortably hard, the lines and pillows were of low quality The washroom was in a terrible state dimly lit with outdated fixtures, lack of adequate lighting. The soap provided was of poor quality and the towels were threadbare

The amenities were ok! Not bad for the price. The food was good too. I liked the fiesta mexicana day

Stayed in May 2024

We have been asked to pay again, even though I have shown the receptionist the payment charged on my card. Now we are still waiting for the refund.

Stayed in April 2024

Rooms are very outdated. Property just seems dirty. Everywhere you go you can smell smoke from smokers. Food is VERY below average.

Not too big. Close to the beach. Many pool locations and options.

Stayed in April 2024

there was a hair in the food...

it was close to the sea

Stayed in February 2024

Breakfast

nice property, good beach and pool

Stayed in February 2024

it needs upgrading, things looking a bit tired, food was average.

really close to centre of things that you can get on the bus across the road which is really cheap. good pool and on the beach with great inflatable water park. rooms were clean

Stayed in January 2024

The food is just ok. The snacks during the day are reasonably good but the restuarant food isn’t great. However, we were there for the Christmas meal which was excellent and the a la carte experience in the Thai restaurant was great. The hotel is somewhat understaffed which can mean that you have to wait for plates, cutlery, a clean table etc. in the restaurant which can be frustrating.

We were a little concerned about our stay at Dos Playas before travelling due to the mixed reviews but shouldn’t have worries. The room was clean and much more modern than expected, the facilities were good and the staff amazing. The all inclusive package is a must and staff are happy to go ‘off the menu’ with drinks to give you what you want. There is a daily entertainment programme and a show each evening.

Stayed in December 2023

It's an outdated property but not the worst we've ever stayed at :) When you know what to expect, it's actually not that bad.

Based on the ratings we were not sure what to expect but we wanted a reasonably priced accommodation in the area on our self-organized trip and this was far the cheapest option in otherwise pricey area. We were pleasantly surprised on our arrival. Not exactly the experience you're looking for on a packaged holiday but we stayed two days and it was awesome! Food is abundant and tasty, very Mexican. Drinks were great, not a post-mix type. Staff was very welcoming and worked really hard in the heat of the day. The grounds were lovely, enough shade thanks to the palm trees and tons of iguanas freely roaming around! There were three pools which were perfect for our two kids. Sarragaso at the beach was at bay when we stayed end of August and the hotel staff also cleaned it. The beach was enough for what we wanted. There was a full day program at the main pool - yoga, volleyball, dance, singing. The guests were mainly locals so it has a different vibe from your typical all-American hotel. Great deal overall and perfect spot for a few days.

Stayed in August 2023

The plumbing was not good. The toilet barely flushed in the room, I didn’t use it for anything other than urination. I used the public bathroom for when I needed to go. Also the A/C was unfortunately not powerful enough. I was always sticky in the room and it was a bit uncomfortable to try and sleep.

Location was pretty. Food was good. Staff were nice.

Stayed in October 2023

We never had wifi in the room even after calling reception in excess of 10 times to report the problem. They just told us to wait and they would send someone. No one came. We never had internet.

Direct beach access

Stayed in July 2023

Its too old

Cost

Stayed in August 2023

room was very small

food was excellent. great presentation. staff service was outstanding

Stayed in April 2023

Rooms a little bit old

friendly staff

Stayed in April 2023

Lost my federal work in the property all I was told is housekeeping may have thrown it out.

Beach was great

Stayed in April 2023