Great family rooms, perfect for that together feeling. Close walk to everything

Stayed in April 2025

Not a deal-breaker at all but I don’t recommend the breakfast as there isn’t much to eat and it is quite expensive.

Fantastic hotel, clean, quiet, great facilities. Every member of staff we came across was genuinely so kind and accommodating. The extra-large bed was amazing, best nights of sleep in a long time. Great location, about 10 mins walk from the centre, 15 mins from the lagoon.

Stayed in April 2025

Parking was super tight, was looking forward to breakfast but it was kinda awkward when we went out there, couldn't tell if it was a sit down kinda thing or a very very small buffet type... we ended up going somewhere else.

Very helpful and friendly staff. Very clean.

Stayed in March 2025

Only suggestion, would be an upgrade to in-room air-conditioning, as the unit took a while to cool room.

This hotel is an oasis, only four blocks from the Plaza Principal in Bacalar. We liked everything: the Staff is accommodating, warm and friendly; room and common areas exceptionally clean; pool area is beautiful, so inviting; adequate, off the Street parking; fantastic breakfast offerings, at reasonable price.

Stayed in March 2025

The bikes available to guests were not maintained, and it seemed like the brakes were purposely dissabled to discourage guests from using them (for safety reasons). There wasn't an option that I could find for a king-sized bed, and our room had two double beds (not queen)... however, we did sleep very well.

The hotel was very clean and quiet, and the courtyard was a beautiful tropical oasis. Staff was very helpful. The included breakfast had some variety each day and was good.Neighborhood was very quiet at night. Unlimited refillable bottled water available at the bar 24hr. We were very happy that the hotel lived up to the pictures and reviews! We would definitely stay here again. 6min walk to main square where there were lots of shops, banking and restaurants.

Stayed in March 2025

Just one improvement would be the bikes they offer ,all male bikes that are quite old but get the job done if you're going a short distance

Loved this hotel so much and will definitely be back, walkable to some great restaurants & bars , safe ,my favourite place was the pool though , great rooms very spacious & friendly staff from reception to the breakfast staff

Stayed in February 2025

Very lovely hotel with a nice pool area. Just a short walk away from the center of town.

Stayed in February 2025

Power outage due to surge of power, communication on repair could have been better. Back up plan to open door if card reader battery dead.

Luis and Mateo friendly and helpful . Pool was nice. Breakfast was good.

Stayed in February 2025

Absolutely lovely little gem of a hotel - great breakfast with super staff. We really enjoyed our stay. Pool area is also very nice and relaxing. It's only a couple of blocks from the main square so easy to get to everything, but also very quiet at night. We felt it was good value for money.

Stayed in February 2025

The chair cushions around the pool were a little worn, one of our bath towels had a hole in it. The place could use a good pressure wash.

It was good, but there was a lack of variety fromday-to-day

Stayed in February 2025

Breakfast could have had more options.

Favourite place we stayed in Mexico! Pool area was beautiful and clean. Room felt like luxury after travelling round Mexico. Comfy big bed and the WiFi and TV connection were excellent. 5 min walk from the centre of the restaurants and bars and then from there it’s not far to the river side places also!

Stayed in December 2024

Cockerels making a lot of noise in a near by location

Great staff and a good location

Stayed in January 2025

Small bed

The receptionist (French speaking) was TOP! Very good service!

Stayed in January 2025

Location wasn’t perfect, but close enough to lagoon

Amazing staff and nice place

Stayed in December 2024

Location, staff.

Stayed in January 2025

security could be an issue for some people in the room we had.

Nice facilities within the hotel, breakfast was good.

Stayed in November 2024

We didn't stay long enough.

This property was very unexpected, it looked very simple from the exterior, but when you entered the courtyard it became a whole new place! The setting was beautiful, peaceful and our loft bungalow was perfect! Super happy we stayed here and we would go back!

Stayed in October 2024

NA

Super quiet street but not far for the town Lovely hot showers and cold aircon Room was lovely decorated and staff couldn’t have been more helpful

Stayed in November 2024

Friend and I booked together and she was offered a room that was ground floor, very dark and damp and where the balcony overlooked staff quarters (first one on left). Really shouldn’t be offered as a room option (not for the same price as others). Front desk staff seemed put out by the request for another room but in the end waived the extra fee (only rooms left in the tier above). Manager was never on site and felt like the other staff members were very junior when dealing with issues like this.

Gorgeous big room, very clean, wonderful en suite bathroom, balcony. Super peaceful.

Stayed in March 2024

Super friendly staff, very quiet location.nice rooms

Stayed in March 2024

Noise in one end of the place during the night , a rooster made it hard to sleep

Nice rooms , nice pool ,nice staff

Stayed in March 2024

Everything was great!

Quiet, boutique hotel in neighborhood within close walking to the laguna and town square, restaurants and sites. On-site parking. Large comfortable room. Lovely interior pool,patio,bar area; included good breakfast. Very courteous and helpful staff.

Stayed in February 2024

One small thing: replace matrasses of poolbeds.. they have holes. Also replace umbrella (holes too)

Beautiful small hotel. Big room with private terras. Very large and comfortable bed. Fast internet Nice poolarea and nice breakfast. Loved it

Stayed in February 2024

Small detail: regular coffee included in breakfast but I prefer cappuccino and that is not in the price. I saw massage tables and bikes but make a list with prices in the apartment. But just an advice, everything was perfect.

Nice spacious 2 bedroom apartment next to the pool. The children of 10 and 13 years liked the net and hamac/relaxing chair upstairs most. Good breakfast with several options like scrambled eggs, Mexican warm special dish, pancakes and toast. Nice restaurant, good food, not a lot of options but fine and good cocktails. Really kind staff, nice pool, liked this hotel most of the 8 hotels in Mexico. 5 minutes walk to city centre.

Stayed in January 2024