No complaints.

You are welcomed by Uriel. He is bilingual, knowledgeable, and extremely helpful with recommendations. Two doors down are the best tacos (we love mixtos) at Carboncita. A few more steps down the road is a fantastic old style ice cream shop. The room and bathroom are huge. The AC works great. Watching the opossums and bats in the courtyard are a pleasant surprise in the middle of Tulum city. The room is so quiet especially given that everything is just a few steps away. If you arrive by bus, the ADO station is a short walk. They have private parking if you arrive by car. The morning coffee is appreciated to start your day.

Stayed in March 2025

There is a bar adjacent to the property that plays very loud music until very late at night. This was on a Saturday night.

Great location in downtown Tulum. Friendly staff, complimentary coffee. Good sized rooms.

Stayed in March 2025

Did not like the ground floor room. It was large, but dark and seemed a bit run down. Small mirror in the bathroom. Loud music from a bar nearby.

Great location close to ADO station. Friendly custom service at the front desk. Free coffee and water. Ability to use microwave.

Stayed in March 2025

Not so clean do to the constitution and internet was not working properly

Great location

Stayed in February 2025

We had 2 rooms, one had a kettle the other didn’t, one had table and chairs on the balcony the other didn’t, so a bit hit abs miss what you got in your room. we had lots of rain and one of the rooms had a massive leaky roof and water ran down the wall onto the bed so the bed was soaking so it wasn’t a comfortable night!!

Good location near the bus station , lovely staff.

Stayed in December 2024

Pool is more for show than usable. Room is a little older than the pictures imply but still very nice.

Very professional, nice staff, clean and comfortable. Had a drain stuff up but they came and fixed it within a few minutes. There are a few resturants nearby but best to have transportation to get around.

Stayed in December 2024

The shower was a bit hit and miss

The location was perfect and the room was a nice size and clean! The staff were very friendly and helpful especially Uriel who gave us lots of useful info about the area and things to do! Would definitely recommend staying here

Stayed in December 2024

Nothing

Perfect location for ADO bus station, friendly owner, big room. Fridge, kettle and everything you needed for your stay.

Stayed in December 2024

Next to the ado. Nice hotel, only hotel during my trip with staff speaking fluently english. Although being next to the tulum strip, its been super quite.

Stayed in November 2024

Water was dripping from the air conditioning and wetting the wall and the floor. And the ceiling fan was making a loud and weird noice. But these didn't cause much problem for me as I stayed only one night.

The hotel is very centrally located with many restaurants, shops, banks and ATMs around. It is also just 10 minutes drive to the Mayan Ruins in Tulum. I chose this hotel because it was central and had a parking lot. When I arrived at the hotel with my car, I couldn't find where the parking place of the hotel was, so I had to pull over on the main road, go in the hotel reception and ask. Even though the guy at the reception didn't speak any English, he immediately came out of the hotel, phoned someone and get the locked doors of the parking lot opened and he even drove and parked my car himself. He was such a nice and helpful person. The parking place was quite small, which takes around 7 cars but was very secure as it has a locked door. If you are not arriving to Tulum by car, the ADO bus terminal is just a few minutes walk away. The room was very spacious and the bed was comfortable.

Stayed in October 2024

Everything, the room , location and the staff were so helpful

Stayed in August 2024

There's ants in the balcony, haha. Unrelated to the hotel. Hotel was great. I think they charged me a bit more because the exchange rate... Idk why they charge in dollars and not pesos.

They clean daily. A little detail that makes a difference because you carry in sand from the beach or the cenotes. They have free shampoo and conditioner that's incredible! Loved it. My husband loved their free coffee. They also had a frigobar in our bedroom. They're next to a stop for public vans to go around (Playa del Carmen, Cancun), they're called Colectivos. Great spot in the city centre.

Stayed in July 2024

No negative here. It was a great place!

Staff were friendly, helpful and really welcoming. The property itself is a beautiful little oasis just steps to your room off the main drag of town (but somehow still peaceful and relaxing). Rooms were clean and they even have some bikes to rent if you don't want to deal with the taxi hassle to get around (ruins are an easy bike away if that's your destination).

Stayed in June 2024

This is an excellent property in a prime location, close to the ADO, restaurants, bars, colectivos, supermarkets, bike hires, really everything. Our room was delightful, spacious, with a hammock on the balcony for an afternoon relax, a very comfortable bed and excellent air conditioning. Given the location on the busy street, the room was quiet and peaceful. The staff were all lovely and the young man on the reception afternoon shift was really helpful. We had a wonderful stay in Tulum.

Stayed in May 2024

The room was clean. The location was good. The air condition was cool. The WiFi connection was strong. The front desk was friendly and helpful.

Stayed in May 2024

A bit noisy sometimes but most of the time, it’s perfect.

The location is absolutely perfect. We love the staff. The rooms have an “old style” charm with all of the modern conveniences. Joel takes amazing care of us each time we stay there. It’s our “go to spot” when in downtown Tulum. We always rent a car but it’s really close to the bus station. Grab a meal at Carboncita (two doors down for the best pastor carbon).

Stayed in April 2024

The water pressure in the shower was not great.

Definitely the best hotel we stayed at during our trip across Yucatán. Large room decorated with style. Large terrace with hammock. Welcoming and efficient staff. Excellent location in Tulum downtown.

Stayed in April 2024

Nothing really

It was beyond our expectations and we felt in love with our room at first glance

Stayed in April 2024

Nothing

Very central so good start to my visit to Tulum. The staff were very friendly. My room was very spacious and comfortable and I liked the layout of the room. The lady on reception was very friendly and helpful. Location is very close to ADO bus station and many shops and restaurants. I found some very good local spots within walking distance for delicious Tacos 😉

Stayed in April 2024

nothing

great stay, friendly stuff

Stayed in April 2024

Nothing. We loved everything, the room, the receptiion, the cleaning...

Great location with all amenities and 2 mins away from main ADO bus statiion. All amenities easy to reach.

Stayed in April 2024

Very warm and friendly staff. Claudia at the reception is exceptionally friendly and welcoming. Allowed us to store luggage before and after we checked out. All our items were safeguarded. Great location! Right on the Main Street and easy walking distance to most restaurants, bars and shops

Stayed in March 2024

Very good location. The hotel staff were fantastic.

Stayed in February 2024

Perfect location - right on the main street, close to everything that a traveller needs: SIM cards, money exchange, postcards, authentic local cuisine... my room was large, clean and comfy with a cozy balcony. Really great, I would totally recommend it!

Stayed in January 2024