Good location, close to the port, so it was easy to walk to our ferry in the morning. Also close to the night markets and fair which was fun to visit. Comfortable room.

Stayed in January 2024

I couldn't figure out how to turn off the hall / terrace light that was shining through the frosted glass door to the room. Eventually jammed a towel in the door like a curtain over the window. Should have used a face mask.

Perfect location to walk 4 minutes to the water jet ferry for the 8am checkin, 9am immigration and 10am boat ride to San Pedro. Lots of restaurants nearby, including some over the water. Lovely spot.

Stayed in January 2024

Over looked a Carpark and the beds were not that comfortable .

Close to the port to get the ferry to Belize. Staff were very helpful and friendly. The room was clean .

Stayed in December 2023

My son and niece complained about the pool floor scratching their feet. I need some maintenance is needed there. This was the only main thing I found wrong with the hotel.

Everyone was satisfied with the stay at this hotel. I would stay again. I appreciate the accommodations they made for me and my family with the room. I would only suggest the pool floor me looked at for maintenance.

Stayed in October 2023

The shower was broken. The WIFI was almost non-existent. The towels were hard and itchy. The bar was never open. The pool was hot. There was no “sauna”. It could use a serious upgrade.

The staff was cute.

Stayed in July 2023

I'm satisfied with everything and price.

Stayed in June 2023

Was a room for 4 with only 2 towels Drainage smell in bathroom

Locattion

Stayed in April 2023

food was great

The restaurant staff was great

Stayed in March 2023

Wi-fi is pretty slow...

Highlights are location and friendly staff.

Stayed in March 2023

clean and convenient

close proximity to most restaurants and sea

Stayed in January 2023

They charge 300 extra to change the booking by a day, meanwhile on the front desk they had a different price then on the website.

It is really pretty

Stayed in December 2022

Water was barely warm.

Very friendly staff. Clean facilities. Nice swimming pool. Great value for money and location. Beds were comfortable. Good room space.

Stayed in October 2022

-

Fine room, conveniently located near the Chetumal Marina. Nice Pool

Stayed in August 2022

Very good location

Stayed in July 2022

Surrounding of pool needs a little TLC. Remove rubbish.

Nice clean modern room. Good pool. Great location near seafront.

Stayed in July 2022

Uncomfortable bed and pillow. Poor bedsheets.

Nice room

Stayed in July 2022

No wifi which was a challenge since we are travelling internationally. The staff also did not speak English. But nor did anyone else in Chetumal, and they were as friendly and helpful as they could be.

Nice, spacious room. Lovely pool. Great location very close to the waterfront and ferry services. Easy to walk around and nice restaurants close by.

Stayed in July 2022

If a camera can be at the parking area

Staff very friendly and welcoming

Stayed in April 2022

Pool was bit dirty

The room was comfortable;)

Stayed in February 2025

The room stank badly, water in toilet was rancid upon arrival, toilet didn't work properly, whole room stank terrible the whole time, water leak by the toilet causing floor to get wet, It may have just been this one room needing attention, but yeah we were really disappointed in it.

Location and staff was good. Pool looked great, didn't use it, place looks good overall.

Stayed in December 2024

Everything else about the hotel. This hotel is a dump, run down and unsanitary. There is visible mold in the rooms, musty smell, stained sheets, NO HOT WATER IN THE SHOWERS, hard uncomfortable beds, old dingy towels, almost no toiletries, broken shower head, and the list goes on and on AND THE HOTEL DID ABSOLUTELY NOTHING. BOOKING HAS THIS HOTEL AS A FIVE 🌟.

Location

Stayed in December 2024

I think the hotel is too pricey.

The staff are very friendly and attended to all our queries immediately.

Stayed in January 2024

Did not like a single thing about this location. It was the worse I have ever seen. Booking needs to remove them from their page. Everything advertised was all false. The bed size was only a double bed not queen, there was no sauna and the pool - broken tiles, no way anyone could go and use it. The wall was moldy from the dripping AC, no sitting/ dining area. Walked in and immediately knew there was no way i could have my family stay at this location. Read reviews on other sites before booking this location.

Nothing, place was horrible everything advertised on the site was false advertising. Would not recommend this place to anyone.

Stayed in January 2024

The shower head needs to be cleaned, the Fawcett had very low pressure compared to the shower. No iron or ironing board in the room. The parking on the side next to all the trees felt a bit sketchy and the beds were a bit hard.

Loved the location. Close to the bay and it's amenities. The staff was very kind, they even arranged for our dirty laundry to be picked up and had it back that same evening. The room was spacious and clean, and next to the pool which is a great looking one!

Stayed in December 2023