Reviews of Hyatt Regency Andares Guadalajara This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Puerta De Hierro 5065, 45116 Guadalajara, Mexico
#13 of 277 hotels in Guadalajara
Guests' ChoiceReview Score
Based on 261 hotel reviews
9.2Score breakdown
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Cleanliness
9.5
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Comfort
9.6
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Location
9.8
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Facilities
9.4
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Staff
9.3
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Value for money
8.5
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Free Wifi
9.3
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Reviewed: June 2, 2022
Dixie
United States5 Reviews10“A Great time with friends”- • Leisure trip
- • Travelers with friends
- • King Room with View
- • Stayed 2 nights
- • Submitted from a mobile device
Everything
Everything was lovely
Stayed in May 2022
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Reviewed: May 30, 2022
Cristi
Mexico10 Reviews1 helpful vote10“my family and I had a great time, and our stay at the Hyatt made it perfect”- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
I liked everything
excellent quality, superb service.
Stayed in May 2022
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Reviewed: May 5, 2022
Melissa
United States3 Reviews8.0“clean nice and safe”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
it was beautiful food was okay
it felt clean and really safe . the staff was sweet .
Stayed in April 2022
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Reviewed: April 1, 2025
Robert
United States3 Reviews3.0“Sleep in a mall.”- • Leisure trip
- • Couple
- • King Suite - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Subpar hotel stay in every way. It’s a mediocre American hotel in a shopping mall. Zapopan Andreas is worth the trip.
Stayed in March 2025
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Reviewed: January 27, 2025
Omar
United States1 review5.0Fair- • Leisure trip
- • Group
- • King Room with View
- • Stayed 1 night
- • Submitted from a mobile device
A remote tv with less lag, a rooftop or bar with a view and terrace
Stayed in January 2025
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Reviewed: October 23, 2024
Mirella
Austria19 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
The view of our room. They gave us the worst, we asked to change but they didn't seem to care about our satisfaction. Just if we paid more. Didn't like their attitude. Every guest is important also the ones paying for standard rooms. Orders at breakfast took rather long. I do not understand why a simple Expresso is not included but a Cappuccino is. Machine Coffee should be standard in a 5 Star hotel.
It was our daughter's birthday and the Concierge was so kind to organize a special surprise for her (room deco and gift). She loved it, thank you.
Stayed in October 2024
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Reviewed: September 17, 2024
Alexander
Mexico8 Reviews7.0“Could have been great, hotel needs to address issues”- • Leisure trip
- • Family with young children
- • Queen Room with View
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms are small, wifi is regular, breakfast is not so good.
Gym, staff, service, location
Stayed in September 2024
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Reviewed: April 9, 2024
Frank
Jersey43 Reviews9 helpful votes7.0“Great location that could be perfect given a decent shower temperature and a little more effort on room refreshing.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
The showers were awful. Either boiling hot or very cold. Twice the rooms were not made up which meant we had no water or fresh towels.
The location is excellent and the staff good.
Stayed in April 2024
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Reviewed: February 14, 2024
Frederick
Mexico61 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Meals??
Location
Stayed in December 2023
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Reviewed: December 6, 2023
Catherine
Canada28 Reviews1 helpful vote6.0“IT WAS OK! THE LOCATION IS GOOD..”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
BAR CODE SCAN FOR ROOM SERVICE!!!! NO MENU!! PHONE DID NOT SEEM TO WORK! I ORDERED A MEDIUM WELL BURGER AND IT CAME AT 1:30 AM BLOODY AND SOGGY WITH BLOOD AND SAUCE HAVING SEEPED THROUGH THE BUN ..TOO LATE TOO TIRED TO REORDER TOLD RECEPTION IN MORNIGN AND THEY HAD NO COMMENT.,.THAT IS IS NOT EXCELLENT SERVICE I AM USED TO. NO WASHCLOTHS ...AND NO ROBES FOR AN EXPENSIVE STAY.
NICE BIG ROOM BREAKFAST BALCONY GOOD.
Stayed in December 2023
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Reviewed: September 21, 2023
Irving
United Kingdom7 Reviews4.0“Nice location but not worth the price”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
It was too expensive for what they offered. Toilettes at the Lobby were dirty and it did not have a business Center.
The location
Stayed in August 2023
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Reviewed: July 24, 2023
Cervantes
United States1 review6.0“Ok stay”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Espensive for what they actually offer . Not too much for the prize
The cleaning
Stayed in June 2023
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Reviewed: June 5, 2023
Eric
United States12 Reviews2 helpful votes7.0“always love the location but some improvements need to be made to continue to earn my business as i frequently travel to”- • Leisure trip
- • Couple
- • King Suite - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
low water pressure restaurant food wasn't fresh and drinks are not served as cold as they should be some of the restaurant staff had an attitude as if they didn't want to be there loud vibrating noises could be felt and heard early in the morning while sleeping would like some more english tv options
location front desk staff was excellent concierge excellent
Stayed in June 2023
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Reviewed: February 28, 2023
Roberto
United States1 review1.0“Very displeased since I paid $1700 for my stay and I was robbed by the staff for two thousand dollar”- • Leisure trip
- • Couple
- • Club King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The staff stole two thousand dollars from the room
The staff stole two thousand dollars from my room
Stayed in February 2023
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Reviewed: January 26, 2023
Isaac
Mexico12 Reviews3.0Poor- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
olor horrible
Stayed in December 2022
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Reviewed: January 5, 2023
G
Mexico49 Reviews12 helpful votes7.0“Good choice (if you are assigned a room in the correct floor/side)”- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room (335) was located close to the compressors of the AC and it was almost impossible to sleep due to permanent buzzing noise. The view from the rooms was to the compressors.
Very good Hotel, good equipped and perfectly located to visit Andares. Great Breakfast buffet! Super panorama from the Lounge terrace. Very friendly staff.
Stayed in December 2022
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Reviewed: January 2, 2023
Stephanie
United States1 review3.0“it was nothing special”- • Leisure trip
- • Group
- • Club Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
the room I booked was not ready and we were placed on a suit without the proper accommodations
location
Stayed in January 2023
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Reviewed: August 12, 2022
Sherise
United States10 Reviews5.0Fair- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
When we arrived to the property we had to switch rooms twice due to the cleanliness of the rooms. The first room had poop all over toilet, and the second one had a horrible smell.
I liked that the property is walking distance to the shopping mall.
Stayed in August 2022
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Reviewed: August 1, 2022
Salvador
Mexico3 Reviews2.0“Premium Hotel, needs premium staff.L2 EV chargers dont work, Tesla supecharger at locaition at mall”- • Leisure trip
- • Family with young children
- • Club King Room
- • Stayed 2 nights
2 problems, 1 the AC in the room did not work, and it had a fresh paint smell. Talked to management, and the moved us to a different room. EV chargers did not work downstairs, had to go to the Tesla super chargers on the other side of the mall. Second problem was that I was billed 3 times, online, checkin and checkout, paid 1500 UDS total for 2 nights :(
Great location, nice hotel, food is great
Stayed in July 2022
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Reviewed: July 25, 2022
Alma
Mexico1 review5.0Fair- • Business trip
- • Solo traveler
- • Club Queen Room
- • Stayed 3 nights
Breakfast, coffee, food in general. Excess expensive
location
Stayed in June 2022
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Reviewed: July 14, 2022
Robbert
Germany7 Reviews1 helpful vote7.0“Good quality hotel, wirh shopping and eating facilities in the area to match expectations”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Roomservice leftovers were in the hallway for 3/4 of a day
location, breakfast wirh lots of choice (however low quality coffee - why ia this so often so difficult)
Stayed in July 2022
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Reviewed: July 6, 2022
Rodriguez
United States1 review5.0“Mediocre.”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
The odor in the room and hallways when it rained. It smell like sewer. I didnt like that mybrate varied in comparison to what I was quoted on booking.
View, lounge, and safety
Stayed in July 2022
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Reviewed: June 19, 2022
Aleksandr
United States3 Reviews7.0“Average”- • Family with young children
- • Club Queen Room
- • Stayed 6 nights
- • Submitted from a mobile device
no pens and note books in the room, lack of information in English in the rooms, ordering food to the room from Tv screen didn’t work, lack of Tv channels in English, no microwave.
location
Stayed in June 2022
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Reviewed: May 31, 2022
Mona
Mexico4 Reviews7.0“Loved the location but not the elevators.”- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 2 nights
The security cards didn't work in the elevators half of the time and I spent some time, every day, going up and down because I couldn't reach my floor or the lobby. I spoke to several people while I was on the elevator and they all had had the same problem. The woman at the front desk said the hotel had been having problems with that feature.
I loved the location. It was right above the mall and a ten minute drive to the hospital where my husband was.
Stayed in May 2022
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Reviewed: May 29, 2022
Eduardo
China11 Reviews7.0“dissapointed, none value for money paid”- • Business trip
- • Travelers with friends
- • King Suite - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
service, attention to details, staff in general
location
Stayed in May 2022
