Calle Lol Be esquina Calle Palenque M.57 Lote 01, 77780 Tulum, Mexico
#103 of 233 hotels in Tulum
Guests' ChoiceBased on 111 hotel reviews
8.4Cleanliness
9.1
Comfort
9.2
Location
8.8
Facilities
8.4
Staff
8.9
Value for money
8.6
Free Wifi
7.0
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End of dialog contentReviewed: March 22, 2025
Jürgen
SpainPool and Poolbar
Stayed in March 2025
Reviewed: March 13, 2024
Alan
Canadawith change of ownership prior to my booking was not informed that the bar was open now (original said closed). They could do a better job of informing guests of what is available there! just a petty observation
there were a few issues with the room l originally booked and brought to attention of front desk, after returning from shopping, l was informed of the issues being addressed and upgraded immediately as a resolve Also nice to have no children complex, made it enjoyable and relaxing. Friendly staff
Stayed in March 2024
Reviewed: November 27, 2023
Brenda
United StatesBar and restaurant weren’t open
Nice grounds and well kept
Stayed in October 2023
Reviewed: November 5, 2023
Rommel
MexicoThe room, spacious and confortable.
Stayed in November 2023
Reviewed: August 14, 2023
Loretta
SingaporeThe restaurant and bar were closed, which we were informed about only after we had made the booking. It's not a huge deal, but it did make it so we had to go elsewhere for food, and there aren't many options nearby.
We liked it so much when we arrived that we immediately booked a second night! Our room was on the second floor with our own hot tub, which we preferred over the direct pool access. Absolutely massive rooms, too! Staff were very nice and helpful.
Stayed in July 2023
Reviewed: August 2, 2023
Tierra
United StatesNo complaints
Very spacious living space, clean, staff was great, nice housekeeping daily, great communication with staff through what’s all
Stayed in August 2023
Reviewed: June 20, 2023
Anastasia
United StatesThere was construction and it was loud. We could also hear everything happening in the room next to ours.
We loved the clothing optional feature. We loved the little pool connected to our room and the room size.
Stayed in June 2023
Reviewed: June 16, 2023
Orozco
MexicoEmpty place.
It's a good hotel, but in low season is empty and is not cool to be the in a hotel with very, very, few guests. You can walk around the hotel as you like, thats the good side. Plenty of restauranst at walking distance.
Stayed in June 2023
Reviewed: June 2, 2023
Carreen
United StatesAn issue that we had that we discovered on our last night was a security issue. Our room C202S was next to C202, which was apparently undergoing some repairs since the entire weekend the door to that room was open. The door to that room didn't even have a handle on it, just open holes in the door and it was just closed with a chair on the other side of it that could easily be moved. The maintenance man had been working on the door and at one point I told the desk staff know that the door was wide open and the AC was on, with cold air pouring out. We weren't worried about it until we accidentally locked ourselves out of our room, and neither one of us had on our RFID bracelets. At that point, we realized that next door wasn't just any room, it was an adjoining room. So, we went inside, walked around to the balcony, opened it (it was unlocked) and easily hopped from that balcony over to ours. When we checked in, we noticed that our sliding door was unlocked and didn't appear to have a locking mechanism. After we got back into our rooms, we realized how easy it would have been for ANYONE to break into our room by going through that other room. The room that we were in should never have been rented out while the repairs were going on in the adjoining room, since they couldn't secure the room. Also, the sliding doors DID have locks, but they apparently don't keep them locked. (Ours wasn't locked at check-in and neither was the adjoining room.) Since the locks are not intuitive, it would have been nice to have either a small sign explaining how to lock/unlock the door, or to have the person that showed us to our room, show us how to operate the door. (The door has a small lever that has to be flipped in order to lock or unlock the door.) It's easy to do IF you know it's there.
The rooms are fantastic, the pool is beautiful. The staff were wonderful and friendly. They immediately fixed an issue with a fire alarm chirping the next room and got our jacuzzi working right away. I had one security issue, which I will go into under the "didn't like" section.
Stayed in May 2023
Reviewed: May 27, 2023
Ryan
United StatesLights on balcony hanging out of sockets, bar/restaurant closed, wifi never worked, loud construction next door
Stayed in May 2023
Reviewed: April 21, 2023
Derek
United StatesPower was on and off. Sometimes no hot water. Hot tub was out of commission.
Great rooms.
Stayed in April 2023
Reviewed: March 31, 2023
David
United StatesThe restaurant on site was advertised as reopened, but was closed. We also had to buy extra drinking water to have enough for our room every day.
It’s a fantastic value for those seeking the comfort of a clothing optional resort. The resort is small: just 25-30 rooms, and the size encourages friendly relationships between guests.
Stayed in March 2023
Reviewed: March 28, 2023
Mark
BelizeAlways a spot for us for 2 to 3 nights!
Stayed in March 2023
Reviewed: March 28, 2023
Doris
United Statespaid extra for hot tub on patio but water never got hot enough to use. parking lot needs repairs
nice room with e cellent bed
Stayed in March 2023
Reviewed: March 28, 2023
Mike
CanadaThere was no on site dining and bar prices were very high
The staff were very friendly and helpful. We felt very welcomed
Stayed in March 2023
Reviewed: March 26, 2023
Lanavasya
United StatesRented bike and drove arround the city, was a little scared walking through some empty dark valleys
Stayed in March 2023
Reviewed: March 19, 2023
Jose
United StatesFigure out a way to get the pool water warm. The rooms are dated. But still comfortable.
The whole hotel is just a hideaway. Palm trees and flowers everywhere and pools everywhere.
Stayed in March 2023
Reviewed: March 18, 2023
Valarie
CanadaThe location is a bit of a walk on busy roads from most of the action in Tulum Pueblo but there are still nice places to eat and grab a drink in the area. Also the bar and restaurant weren't open and nobody was sure if or when they would reopen. Definitely would have rated this place higher if they had been open, even just for coffee in the morning and a few beers at the swim up bar
We loved the pool, people there were very friendly, room was spacious and comfortable, full kitchen which was awesome.
Stayed in March 2023
Reviewed: March 17, 2023
Colin
United KingdomThe property is more like a retreat - there is no animation , very few guests and many of the condos are owned by very elderly residents. You have to use as a base to go out or you will be very bored. Its not in a nice neighborhood and you need to walk about 15 mins to get to main road. Its about 2hr 15 mins from Cancun airport.
The Pool is amazing - swim up bar and very clean. Staff work all day cleaning the resort to maintain in very clean.
Stayed in March 2023
Reviewed: March 7, 2023
Arthur
United StatesThe restaurant service was average at best
Stayed in February 2023
Reviewed: February 1, 2023
Ricardo
Jamaicathey had very few guests, very few, I met a grand total of 4 guests during the entire stay.
it was beautiful
Stayed in December 2022
Reviewed: January 11, 2023
Michael
GreeceThe facilities could be renovated.
The apartment was fully equipped with beautiful plantation in the patio.
Stayed in January 2023
Reviewed: November 14, 2022
Gregory
Mexiconothing . we really enjoyed our stay.
lots of beautiful greenery , pool was nice , food was good , staff were pleasant , room was clean and bed was very comfortable.
Stayed in November 2022
Reviewed: October 28, 2022
Nilay
United States- The night we arrived we were welcomed by a nice lady at the front desk who told us the jacuzzi in the rooms weren't working because the guy usually turns them on and fills the water didn't come. The next day, he arrived and entered without making himself known, while my partner was in the (open) shower. We laughed that off. It then turned out there was no way to turn off the jacuzzi or the jets because the buttons didn't work, so it ran all night and it is loud. - The food is expensive and pretty average - We came here for the vibes and to meet people, the other frills were secondary. The hotel was too quiet and sleepy with almost no one around, and nothing happening.
- A chill, clothing optional vibe. - Pleasant staff - Lush green hotel with a lovely pool that swims up right to the rooms - Good, but expensive, cocktails - The pool is open all night!
Stayed in October 2022
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