No complaints. Had a pleasant stay. Airport transportation provided, also, so no complaints...

Just a few blocks from the Zocalo square, this hotel's staff manages to offer warmth and a very friendly attitude to its guests. While this was a one-day only stay, I would definitely come back....

Stayed in July 2023

Such an amazing old place. I've stayed with them many times.

Stayed in June 2023

Everything was great!

The staff was incredibly welcoming and helpful very nice. The building itself is so charming, it's old but well kept up and very clean and you can't beat the location it's a 3 minute walk to El Zócalo maybe a 10 minute walk to El Palacio de Bellas Artes very in the middle of everything.

Stayed in June 2023

I forgot my earbuds in my room,..., nobody found them! 🤔

Close to the center. Nice view on Mexico City at night.

Stayed in June 2023

I stayed during a very hot day. My room was stuffy. No window to the outdoors. John Ross wrote a wonderful description 14 years ago wrote the following: "Those who take rooms at the Isabel are Costa Ricans on a Mexico City shopping spree and Tabasco farmers in town of Alcoholics Anonymous jamboree and a few Mennonites in overalls from Chihuahua who have come to the big city to sell cheese. During a political season -- i.e. a visit from the Zapatistas--North American radicals take up transient residencies.... pornographic videos are the only movies made here." Unfortunately, the action was not this colorful inside and the hotel was rather empty and quiet.

Wonderful location in a historic hotel. The bathroom was great. Very clean and private. Lobby and public areas upstairs were nice. The desk clerk during check out was able to explain and tell me how to catch a very inexpensive and quick bus to the Norte bus station for ETN, Primera Plus, etc. The price was unbeatable.

Stayed in June 2023

Camas independientes

Stayed in May 2023

A lot of noise coming from the streets, but it is to be expected when you stay in a big city like Mexico city. Bring earplugs.

Good location, friendly staff that spoke English well, clean room.

Stayed in May 2023

Loud music until 2:00am interrupted sleep.

Stayed in April 2023

Noise from street at night but not much can be done about that. It is what it is.

Helpful staff, beautiful old, very well kept building, location, price, ease of booking and paying, secure, etc. Felt very safe there as a solo, female traveller. Will return.

Stayed in April 2023

Mattress was not very comfortable. Be sure to bring earplugs as street and fan are noisy.

Very affordable for the location. Staff were very helpful. Shared bathrooms were clean with hot water. Room was spacious.

Stayed in April 2023

I like everything about Hotel Isabel. Things seem to improve with each and every stay I have there. The staff are friendly and very helpful, the rooms are always super clean and there's a doorman .I don't watch TV but I don't recall seeing one in my room. A great value. Everybody knows the wifi is a little wonky, but it can be worked around. My hotel in CDMX

Stayed in April 2023

The location is excellent. It was noisy but I faced a side street and knew this could happy so ear plugs saved the day. Loved how quaint it was - wooden floors, clean bathroom. The bed was not stellar but hey.....

Stayed in March 2023

internet was weak and failed in the evenings.

Good location, colonial architecture, balcony.

Stayed in March 2023

nothing

The location was great, close to Zocalo and the Main Street for restaurants

Stayed in March 2023

safe not usable because closed, couldn't program, beds were hard, bathroom very small, almost no room to sit on toilet

big room,nice and cool even without ac. nice view of the street, safe luggage check system, friendly staff

Stayed in March 2023

Awe full street noise as my room was facing the main road at a low level...patio doors did not seal out the sound

Terrific old place..with character

Stayed in February 2023

Nothing.

Very good hotel, best value for money ! Good location, perfect services, very clean and comfortable rooms. Very nice and helpful staff. I really liked the style, the furnitures, high ceilings etc

Stayed in March 2023

location budget restaurant on site

Stayed in February 2023

WiFi was bad, no signal in the rooms, you had to go down to the lobby for connection. At nights it could get a bit nozzy duo it's location.

The Hotell's location was spot on. Big rooms and confy beds!

Stayed in February 2023

Could provide coffee and kettle in the rooms

The staff are incredibly helpful and courteous. The hotel restaurant is simple but good. An all round pleasant experience. I’ll be back.

Stayed in February 2023

Was there 7 nights and 3 nights were nightmarish from noise from nearby drinking hole...Also hotel advertise free promo walking tour conditionnal to the purchase of any tour...I bought 2 tours but was denied this promotion under the excuse that the free W Tour had to have been requested at time of booking the tours. I do not think it was very complicated if they had overlooked that restriction since they had record of my previous days tours...

Hot Water , Bedding , Cleanliness , Hygiene policy , Tour Desk on site , Location , decent and unexpensive food service, Location from main site of interest , very decent budget travel overall experience

Stayed in February 2023

Really not anything.

Everything was good, no complaints. The location was good, right in the historical center, very convenient. The room was large, clean and quiet, the shower worked well, and the staff was super friendly.

Stayed in February 2023

Great place

Great place to stay and central area of Mexico city

Stayed in January 2023

I must learn more Spanish as the Menu in the Restaurants were a QR code Only so they had free Yi Fi and by the time you got to see the menu and communicate to the Waitress didn’t understand English so your Phone screen was covered in fingerprints ,

The location was in the Historic Centro of Mexico City. Easy to walk to many Historic Sights. There were many pedestrian Only streets with Restaurants & ice Cream stands. Would love to Return there again!

Stayed in February 2023

The photo on the website suggested a more upmarket establishment, it is actually a fairly basic Hotel but once I got over that I grew to quite like it

Great location , very friendly and helpful staff, good value for money

Stayed in January 2023