Was a nice and comfy hotel

Stayed in February 2025

Staff at the parking

Location and room

Stayed in December 2024

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Stayed in October 2024

I like to park my car, but the hotel has valet parking. Sometimes, I have to wait outside until the staff takes my ticket to bring my car. Overall, it was fine.

The service in general is good, and the discretion of the personnel is a plus for me.

Stayed in October 2024

Very clean

Stayed in August 2024

The lack of communication between the hotel management and the catering for breakfast (first day breakfast was good, the second day it was awful due to a large amoung of kids and a lack of event management).

The staff was so nice and the view amazing. They were very empathetic and really felt approachable and careful,. However, place is a bit outdated.

Stayed in July 2024

The rooftop is closed a 22.00h. This is a pitty because specially the night view is great above Puebla at this time. Also it would be a nice place to sit outside and not in the smoking corner in front of the hotel. The beakfast could be with a better variaty but it is a good mexican standard. The coffee is poor, you see the bottom of your cup. In former times you where asked for some special egg or bacon. The bar was not open.

comfortable and clean, no damage, good location close to Av. Juarez where plenty of bars clubs and restaurants are located. Even a walk to the downtown is easy and done in 30 minutes. Walmart is close located and some other shops.

Stayed in April 2024

Better variety of wine would be great :) as lobby is so inviting with the pianist.

Location is perfect. Room is spacious and clean and comfy

Stayed in February 2024

I stayed more than a week but I only received one coffe pot

Good location I liked the desk

Stayed in February 2024

There area is safe, but the hotel is a bit far from the center.

The place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe. There was a fitness room with an amazing view over the city and all in all it was a very pleasant experience.

Stayed in December 2023

Didn’t allow medium size pets

The piano man at the lobby

Stayed in November 2023

Central air-conditioning was shut off, so only the fan was working. There was no hot water one day. The bar is still closed. Spotty Wifi, in the room.

The room was comfortable, quiet and super clean. The staff is courteous and helpful. The location is excellent and the neighborhood around is very nice for waking or going out for dinner to Juarez avenue. Safe.

Stayed in November 2023

Some noises, probably elevator system and you will hear all people walking, talk and doors at night

Good hotel for the cost, for me good location, very good staff, clean and comfortable

Stayed in November 2023

Distance from the square plaza

all excellent

Stayed in September 2023

Every thing was ok

Highly recommended. The hotel staff is very kind. Food is great. Rooms are comfortable and clean. Best value for your money.

Stayed in July 2023

My and my business partner

Stayed in September 2023

The buffet (food could be better)

Value

Stayed in August 2023

nothing

staff was outstanding

Stayed in March 2023

There was noise in the room above and at the events hall, and it wasn't isolated at all.

The location is great, accessible from different highway accesses. The staff is friendly and helpful. It has comfortable beds and it is clean.

Stayed in February 2023

The water never did get warm in the shower and the pressure was not very good. The beds were a little too firm and the pillows were not the best, but it was super clean.

The Hotel outside and inside was very fancy and impressive ☺️... The view from the roof was exceptionally lovely. There were Christmas decorations all over the city...a huge lighted Christmas tree and big lighted ferris wheel all lit up The elevator inside was several stories tall and all glass, open to the circular atrium. The room was nice with two full beds, and the shower was very modern The sheets were exceptionally soft and decorated with elegant piping. The TV was big and worked well, with installed Apps. The pictures on the wall were very pretty and we're of local Cathedrals and mountains in the area. The valet service that parked our car was very nice and appreciated. The staff were very helpful and spoke good English We got an exceptional reduced price on Booking.com

Stayed in December 2022

The location was awesome in a great and safe neighborhood with lots of restaurants and bars nearby. The staff were really nice and accommodating. Very professional. We had a small issue with the AC/Heater in the room but they changed us right away to fit our needs.

Stayed in December 2022

Water and coffee should be in rooms n/c. Mattress and pillows had crunchy protectors that were uncomfortable. Beds very hard.

The hotel was attractive and clean. We paid a good price but everything was extra…water, coffee for additional days, no hair conditioner…and they did not have English speaking staff at desk.

Stayed in December 2022

The blackout curtains could do better in certain rooms.

Great staff, very comfortable rooms!

Stayed in November 2022

plenty of room and clean

Stayed in October 2022