Reviews of Hotel Lucerna Tijuana This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Paseo de los Heroes 10902, 22320 Tijuana, Mexico
#27 of 70 hotels in Tijuana
Guests' ChoiceReview Score
Based on 310 hotel reviews
8.5Score breakdown
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Cleanliness
8.7
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Comfort
8.8
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Location
9.1
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Facilities
8.6
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Staff
8.9
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Value for money
8.1
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Free Wifi
7.9
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Reviewed: June 21, 2022
Maria
United States1 review10“Excellent”- • Leisure trip
- • Group
- • Executive King Room
- • Stayed 4 nights
It was okay for me.
Great food, customer service, room service, staff professional.
Stayed in June 2022
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Reviewed: June 19, 2022
Benjamin
United States11 Reviews10“had a great comfortable time”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
comfortable clean rooms very friendly staff
Stayed in June 2022
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Reviewed: June 12, 2022
Angelica
United States4 Reviews2 helpful votes8.0“THIS TIME THE ROOM CLEANSINESS WAS NOT GOOD. I WAS VERY DISAPPOINTED BECAUSE I ALWAYS STAY HERE.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
THERE WERE RED STEAKES WHAT LOOKED LIKE BLOOD ON THE BED HEADBOARD AS WELL AS ANOTHER PART OF THE BEDROOM. THIS WAS VERY DISCUSTING AND UNSANITARY.
I ALWAYS STAY HERE, ITS MY BEST PLACE TO STAY AT AND I FEEL SAFE AND COMFORTABLE. THE STAFF IS VERY POLITE.
Stayed in May 2022
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Reviewed: June 2, 2022
Radu
Moldova9 Reviews6 helpful votes9.0“Exceptionally beautiful hotel”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
The smell in the room coming from the sink spoiled the stay.
Lucerna was like an out of (Tijuana) world place. Friendly staff, cozy environment, great hotel room and amazing view from the balcony (from a higher floor).
Stayed in May 2022
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Reviewed: May 30, 2022
Oscar
United States28 Reviews7 helpful votes10“Great stay in safe and upscale area.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
n/a
Aesthetically pleasing.
Stayed in April 2022
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Reviewed: May 28, 2022
Lucille
United States5 Reviews8.0“I would recommend to friends”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 2 nights
- • Submitted from a mobile device
expensive
clean and beautiful
Stayed in March 2022
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Reviewed: May 22, 2022
Nadia
United States3 Reviews10Exceptional- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Its really a great hotel and safe
Stayed in April 2022
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Reviewed: May 22, 2022
Daniel
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Lucerna Select King Room
- • Stayed 1 night
- • Submitted from a mobile device
Really not anything. All was very good
Good
Stayed in May 2022
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Reviewed: March 21, 2025
Lei
China2 Reviews4.0“Return my 3 deposit！”- • Business trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
1. Noise from other room. 2. Charge 3 deposit but didn't return.
Environment
Stayed in March 2025
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Reviewed: February 19, 2025
George
United States3 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was way too cold air conditioning and heating system was not working
The facility was gorgeous it was clean food was incredible
Stayed in February 2025
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Reviewed: February 16, 2025
Omar
United States4 Reviews1.0“Whatever”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like my room Nothing like the pictures I was hoping to get a room that was advertised when I booked my stay
Nice restaurant
Stayed in February 2025
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Reviewed: January 17, 2025
Carolina
United States1 review6.0Pleasant- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 2 nights
Bath tub mat that we asked 3 times an d never got
very good
Stayed in January 2025
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Reviewed: December 30, 2024
Mendoza
United States1 review1.0Very Poor- • Business trip
- • Family with young children
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
I paid the total amount when I reserved the room, and they made me pay again when i showed up in the hotel. They said that the first payment was going to be returned to my account. Till now, it hasn't been done.
Room, restaurant & pool area.
Stayed in December 2024
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Reviewed: December 29, 2024
Quiroz
United States1 review1.0Very Poor- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Neighbors were fighting and lying only had 2 hrs of sleep. I was having surgery the next day. My blood pressure was so high from not sleeping l. I never had high blood pressure. I almost didn't have my surgery.
Talkative door greater.
Stayed in December 2024
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Reviewed: December 18, 2024
Gilbert
United States5 Reviews1.0“My worst nightmare, I felt threaten and that my life was at risk”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
Unsafe - my car was stolen in front of their noses. Was this something from inside? How can my car be stolen from 24/7 security building and no one knew shit about not any one of as helpful.
The gardens
Stayed in December 2024
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Reviewed: November 11, 2024
Simon
United States15 Reviews1.0Very Poor- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The location is not good too much noise from the street the heat on the room doesn’t work I asked him twice to fix it, but they don’t fix it
Stayed in November 2024
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Reviewed: October 25, 2024
Fred
United States1 review3.0“stinky rooms”- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
the rooms smelled like sewer and the toilet needed to be flushed like 3-4 times in order for the waste to go. they know about the plumbing issue just choose to ignore it
location is good. i like the parking. and the staff was nice.
Stayed in October 2024
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Reviewed: August 16, 2024
Enrique
United States17 Reviews1.0“Paid almost 200$ a night, the rooms are dated”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room are dated
Pool looks amazing
Stayed in August 2024
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Reviewed: July 16, 2024
Ana
United States16 Reviews2 helpful votes5.0“The hotel needs improvement for what they charge!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Front desk receptionists are rude, and they take too long with one client! It almost seems as if they have no idea what they are doing, period!!! They need more customer service satisfaction training!!! Also, I was charged twice, and my funds are still on hold. The pool area needs more frequent attention,they were out of pool towels, I had to go to the front desk to request some, because no one is around to ask in that area, waited 30 minutes and had to request them again.Additionally,No-one is cleaning up when a client leaves the pool area,so it looks dirty and messy! :( It's such a shame because the pool is the main reason I came here!!
Confortable rooms and good location
Stayed in July 2024
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Reviewed: July 15, 2024
Yanira
United States8 Reviews1 helpful vote6.0“Rooms need improvement”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was nice at first glance . However the a.c unit was so loud, when it was on you couldn't hear the television. The restroom sink smelled like sewage water . The entire room smelled like that at one point . The walls are either thin or something is wrong but we were awoken both days by the people next door having a conversation. It was awful , I thought they were in the room with us at one point .
The location of this hotel was really good . Close to alot of things .
Stayed in July 2024
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Reviewed: July 14, 2024
Melissa
United States1 review1.0Very Poor- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was very small and most breakfast was offered
Clean
Stayed in July 2024
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Reviewed: December 4, 2023
Ralph
United States2 Reviews5.0“First and last”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
Not apologies employees don’t care
Not able to shower no hot water
Stayed in December 2023
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Reviewed: December 3, 2023
Maxim
Russia11 Reviews1 helpful vote5.0Fair- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It has been ten days since checking out of the hotel. The hotel has not refunded two deposits, the first for canceling 4152 pesos and the second for the room 2000 pesos. No one has responded to the request.
Stayed in November 2023
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Reviewed: October 6, 2023
Michael
United States6 Reviews5.0“We were disappointed. Front desk staff and manager were understanding and offered upgraded room should we stay there aga”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room located near noisy exhaust fan. Bathroom did not have bath towels when we checked in. Only one elevator
Close to good restaurants
Stayed in September 2023
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Reviewed: August 25, 2023
Craig
United States12 Reviews5 helpful votes1.0“They Sole $ 200 For Room Service deposit!”- • Leisure trip
- • Family with young children
- • Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
They took a deposit for room services $ 300 US. I never recieved a refund for the unused portion. So they kept about $ 200 of my money. I called 2 times and the same story they would look into it. My credit card was never refunded. Don't put a deposit for room service. Pay at the room.
Favorite Hotel
Stayed in July 2023
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