Av Tulum Poniente MZ01 LT04 SN, Entre Kukulkan y Saturno Norte, Tulum Centro, 77760, Tulum, Q.Roo, Tulum City Centre, 77760 Tulum, Mexico
#172 of 231 hotels in Tulum
Guests' ChoiceBased on 119 hotel reviews
7.8Cleanliness
7.9
Comfort
8.0
Location
8.2
Facilities
7.7
Staff
8.6
Value for money
8.4
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2025
Kieran
IrelandPleasant staff. Nice places but lacking some TLC. Intermittent hot water with a pugent smell. The bar was empty but the corner hut was blasting drum and base music while smoking a few spliffs (volunteers in the hostel I think). They kindly turned it down at 10pm when I asked them. The pillows were like a bag of socks. You get what you pay for.
Stayed in March 2025
Reviewed: March 24, 2025
Tsz
Hong KongThe water from the tap and shower is smelly. The reception is inside a restaurant and a bit difficult to find.
The room is spacious. The staff are nice. The bed is comfortable.
Stayed in March 2025
Reviewed: January 7, 2025
Ghilas
FranceNice breakfast for free
Stayed in December 2024
Reviewed: August 20, 2024
Vavřinec
Czech Republicnothing, only one night (first out of four i think), the music was a little bit too loud, until like 1:30 or 2 am. nothing too bad though, they also turned it down a bit when we asked.
Really chill dudes managing the place, no problem with arranging stuff (bikes, check in and check out etc.) they know a lot about places to go. Also, we had a lot of fun with them! The rooms were clean, and had a good vibe. Good bathroom. Nice pool and garden, cool bar. laundry right next to the entrance, tacos also very near. good place for younger group of people. Would definitely stay longer if we could
Stayed in August 2024
Reviewed: July 1, 2024
Bastian
GermanySome parts of the hostel feel Like They have aged a bit or could be a little bit cleaner.
Beautiful Place for a very good Price. The staff are extremely friendly and helpful. Rooms have a very nice cabaña style with Lots of space and shelves, which was very nice After living out of your luggage all the time in other hostels. We also really enjoyed the pool. When we were there, the hostel was very quiet and thus relaxing. A lavanderia is located Directly next to the hostel, and you can rent bikes, which is Both very convenient.
Stayed in June 2024
Reviewed: May 10, 2024
Wolf
United StatesNada
Great
Stayed in May 2024
Reviewed: May 6, 2024
Dominique
AustraliaThe pool was not in operation and the whole outside area could do with a bit of TLC
The room was spacious and tastefully decorated. Very comfortable bed. The location was great, walking distance to everything you need, shops, restaurants, supermarkets, bus station and collectivos. You can also rent bicycles here. Very friendly owner.
Stayed in May 2024
Reviewed: April 4, 2024
Madamdam
NetherlandsLovely little private cabin with a pool in front of it. Nice bed, good shower, nice decoration
Stayed in February 2024
Reviewed: March 5, 2024
Paola
MexicoThe bedsheets and pillows had a funny smell
The staff is friendly and the rooms had everything we needed
Stayed in February 2024
Reviewed: March 1, 2024
Bonnie
United StatesPool was not available for swimming.
Loved the funky decorations of the bungalow. Very friendly staff and cold beers.
Stayed in February 2024
Reviewed: February 10, 2024
Garrity
United StatesNot the best for solo travelers, not a lot of socializing. Great for couples or groups.
Scooters and motorcycle low price to rent. Close to food and night life. Friendly staff.
Stayed in February 2024
Reviewed: February 9, 2024
Joseph
United KingdomSaw a nice little cockroach :)
Cheap and cheerful hostel that I booked into last minute, due to a problem with a different booking. Everything was as advertised, I imagine it's a great place to come if you're traveling and want to meet other like-minded folk and have a beer etc. I checked in at 9pm and left by 7am for a flight, so my review is limited
Stayed in February 2024
Reviewed: January 29, 2024
Elyse
BelgiumThere can be after parties until late in the morning. Not sure if you can swim in the swimming pool.
The staff was really nice and helpful. It's 10/15min walking from the ado bus station and close to the colectivo station to go to Akumal or to Muyil. You can hire bikes there to go to the beach/ruins. The restaurant was closed but should reopen soon.
Stayed in January 2024
Reviewed: January 12, 2024
June
LebanonVery authentic and clean staff very helpful and friendly Great location
Stayed in January 2024
Reviewed: January 10, 2024
Lorenzo
United KingdomThere was an afterparty happening in the morning which would have been nice to know in advance at the time of booking.
José is a great host, he made us feel welcome and gave us different recommendations. The room is nice, spacious and clean, everything worked fine and the location is also good
Stayed in January 2024
Reviewed: December 27, 2023
Ruben
CanadaNot hot water pressure, the wall is just a glass and you can hear everything
AC and comfortable bed
Stayed in December 2023
Reviewed: December 1, 2023
Kateřina
Czech RepublicQuite an odd place. Huge restaurant and bar, but totally empty, even the staff is missing and if they show up, they seem confused with anyone coming. Even paying for our stay was a task which took two days, because manager wasn't available. Also the pool was dirty. But other than this the room is very lovely.
Awesome value for the money, the suits are pretty fancy, everything was clean.
Stayed in November 2023
Reviewed: May 9, 2023
Jen
United KingdomThe base on the sound system is a bit strong.
Huts were perfect. Comfortable, spacious, clean. Fast WiFi, parking. Everything really. It was excellent value for money and the staff were super friendly! Would definitely stay again!
Stayed in May 2023
Reviewed: May 8, 2023
Jc
ThailandIf you are looking for a place to rest and quietness, this is not really the place as the music from the restaurant is until 2.00 A.M.
Good location, 10 minutes walk from the ADO busstation. Convenient rooms with A/C and nice swimmingpool. The beds and shower are comfy.
Stayed in May 2023
Reviewed: May 7, 2023
Wendy
New ZealandThe staff were pretty ambivalent, they answered our questions but didn’t go out of their way to ask if we had questions or any suggestions for activities. The shower head sprays everywhere.
Beautiful grounds and a great pool. lovely ambience with the fairy lights.
Stayed in April 2023
Reviewed: April 3, 2023
Johann
SwitzerlandNo water on one morning.
Great treatment by the host whose name I can not recall anymore unfortunately.
Stayed in March 2023
Reviewed: March 31, 2023
Angelo
ItalyHot water?
Cute room, position Is good if you rent a bike!
Stayed in February 2023
Reviewed: March 12, 2023
Marian
SpainLoundly bars around
Location, room size, kitchen, pizza place downstairs
Stayed in March 2023
Reviewed: March 4, 2023
Julius
United KingdomNothing. It was lovely.
The whole vibe of the place.
Stayed in March 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content