the included breakfast is a joke. two small half-baked pastries per person, with a few slices of fruits. Clearly sub-standard for such category.

overall very good, great beach and views, nice environment.

Stayed in April 2025

We had high hopes for our stay, and while the hotel has great potential to be truly incredible, there are definitely some areas for improvement. To start, we specifically chose this hotel because of the private pool in the room and its beachfront location. Unfortunately, due to a weather condition called a Surada (strong winds), the beach was covered with large amounts of sargassum. I understand this is a natural occurrence, but many hotels make the effort to clean it early in the morning—not only to improve the view but also to reduce the unpleasant smell it causes after sitting in the sun for hours. This hotel, however, claims it doesn’t have government support to remove it. As a result, our ocean view was far from enjoyable, and the smell was very fishy. Now, about the private pool—while the room itself was impressive, the area is surrounded by sand, which makes regular pool maintenance essential. We requested it be cleaned in the morning so we could enjoy it in the afternoon. Despite this being something that should be part of their daily routine, we had to call five times over the span of more than an hour before someone finally came. My husband even attempted to clean it himself before giving up. The food was good, though the portions were small. The highlight was definitely their Caesar salad—the chicken was excellent. We often had to call the staff multiple times to get assistance with our requests. Also worth noting, most of the suites have palm-thatched roofs. Since the hotel is surrounded by sand, we woke up every day covered in it. On top of that, we experienced power outages three out of the four nights we stayed. The AC and ceiling fan would shut off at night, making it pretty uncomfortable to sleep with the heat, sand, and even occasional rain coming in. At one point, the power went out while we were showering—water stopped running, and we were left covered in soap.

Stayed in April 2025

The gem of this property is undoubtedly the staff – always responsive and eager to assist. A special thanks to Gil for going above and beyond with my requests. The location is ideal, right on the beach with breathtaking ocean views. However, the beach itself was covered in sea grass, and unfortunately, it wasn’t cleaned regularly. It’s just a 10-minute walk to the lively restaurant and bar area. The breakfast provided was simple but sufficient for me, with coffee, croissants, and fruit. If you’re craving an omelette, there’s an additional charge. The common areas are well-maintained, and the staff is always visible, tidying up. My bungalow, while cleaned daily, could use some updates. There were visible termite issues near the entrance, which was a bit off-putting. Despite these minor issues, I thoroughly enjoyed my stay and embraced the laid-back Tulum vibe, not letting the small details detract from the experience.

Stayed in April 2025

The place is actually amazing, but if you don’t like to wake up to a loud Bohemian Rhapsody at 7:30AM, then don’t stay in a room close to the Taqueria La Eufemia that is on the hotel premises, but is operated by an external party. Ask for a room as far as possible from it as the music is playing all day and stops at around 9:00PM. We survived 3 nights in an otherwise very nice beach front room, that was given as an upgrade, but then switched to a garden room. The included breakfast is also a little dissapointing as it includes just a cup of coffee, a tiny crossaint and a tiny fruit platter with razor thin slices of pineapple, papaya and melon. Everything else costs extra. Still the rooms and the hotel premises are very beautiful. During our visit the beach and the sea itself was full of seaweed, so it wasn’t possible swim there, but the hotel has a nice little round pool.

Stayed in April 2025

The place is very nice but breakfast is not included

Stayed in March 2025

The walk into ‘town’ wasn’t great, so stock up and stay at the hotel !

The sea front room was incredible

Stayed in March 2025

Very expensive and poor quality food and drinks

Great location !

Stayed in March 2025

i was disappointed with "breakfast included". a few slices of fruit and 2 mini croissants. i would have liked to have an egg or yogurt or at least more fruit. tea and coffee was included but a small fresh fruit juice would have been nice and i think easy to provide. the extra breakfast items off the menu were delicious on the 2 days that we opted to order more.

the beach is beautiful and i loved the design of the hotel. the bungalow style rooms are lovely. i was with my teenage son and we both loved the hotel and our oceanview room just steps to the beach. the bar/resto La Eufemia that is on the property but separate and open to the public is great with a casual fun vibe and friendly staff. the food was excellent and the prices reasonable. the concierge service via whatsapp was super helpful.

Stayed in March 2025

The “breakfast” was very poor and not nice at all. The personal there was nice. When we arrived, the reception lady got confused on the type of cards she accepts, she made me pay with 2 different cards, explaining wrong the booking details. In the room we’re missing the toiletries, never brought it. For the Nespresso coffee in the room, you had to pay extra to use it, never seen this before. The Spa was ok, but nothing special. There was no service at the beach, neither personal.

The location was good, quiet, quiet, the rooms were nice and clean. No insects, no reptiles, nothing to worry about. A lot of sand, green and sea.

Stayed in March 2025

staff, breakfast, restaurant service

beach

Stayed in December 2024

Staff were nice, but very aggressively asking and expecting tips for everything. Most of them dont speak much english.

Really amazing place - loved our lovely modern hut right on the beach. The place was clean and well located for relaxing holiday with amazing beach and water! Restaurant has good food too. They have activities every day which you can attend: yoga, pilates ect.

Stayed in December 2024

Service in the restaurant could be faster and more attentive

Small boutique resort, individual cabana style rooms, right on the most beautiful beach you could imagine

Stayed in January 2025

We were constantly hassled to leave a tip; it didn't matter if it was the free breakfast provided or going to the bar for a cocktail where the service provided was very little, they would give you the bill and ask for a tip. If you said no you didn't want to leave a tip, they would ask why. The hotel isn't well equipped for children, the pool is deep and the menu (particularly the breakfast which you don't have a choice with) isn't geared for children.

The most incredible location, our room was merely metres from the beach. We saw the most beautiful sunrises on the beach and the beach is lovely and long so plenty of space for everyone. The room was lovely, well air conditioned and so quiet. There are a few restaurants within easy walking distance.

Stayed in December 2024

LIGHTING, TRASH ON THE BEACH and DEBRIS IN THE BED from the roof. As most reviews mention this is a rustic beach vibe. You will wake up with debris from the thatch roof every morning. Your floor will be covered in sand as the door opens right onto the sand. To us not that big of a deal, but some might not like that. The biggest complaint is the lighting. There were only 3 VERY DIM 15watt bulbs for the whole hut (one on each bedside table and one in the toilet room). The bath had LITERALLY no light - there use to be one in the ceiling but in our hut it was completly gone. We asked repeatedly for a lamp or somehthing - they kept assuring us they would bring one but it never came. We had to make sure we did our make up in the ocean front window before the sun went down otherwise the lighting was as if it was candle lit in the whole place at night. It could be a simple fix for the resort. There is a fan over the bed which would be switched out with a light fan and they could replace the mising light in the bathroom. Lastly, if you get a beach front villa expect to have trash on your little beach, there was a suprisingly sad amount of plastic stuck in the sand. They rake the main grounds but not your individual beach so that was disappointly if you are imagining a presitine ocean front vibe.

On the surface the grounds are beautiful with the sand and folliage and the ocean front villa with private pool was awesome! Love the vibe of the resort overall. Was very zen, yoga natrual retreat feeling. The staff was also very nice. We arrived in a rain storm and they gave us ponchos to ge to our room and brought the luggage once the rain stopped to help us stay dry.

Stayed in December 2024

Dinning options are limited if you don’t have a car. The restaurant in the property had a very limited selection of food at dinner time.

The room was spacious, clean and comfortable. Breakfast included was fresh and healthy. They offered various healthy activities daily such as yoga, Pilates and meditation - all included in your stay.

Stayed in December 2024

There is a restaurant within the facilities open to the public that creates “a lot of noise” with live music or just with loud speakers that affects the restoring spirit intended of the place. This seems to be the beach spot so it gets crowded and loud

The hotel is beautiful and location too with a wonderful beach, our room had an spectacular view of the ocean.

Stayed in December 2024

We had a bathroom toilet issue that was not fixed in time at all!!

The Continental breakfast did not have any choices but fresh food.

Stayed in December 2024

My shower didn’t work. I called to complain and ask to get it fixed. They kept promising someone would be there in ‘five minutes.’ The five minutes never came. I had to use a cup and water from the sink to wash.

The hotel is on the beautiful beach, perfect.

Stayed in December 2024

Beautiful sea facing hotel, lovely luxury huts, definitely worth getting the sea facing! Lovely fresh food and juices for breakfast, great location.

Stayed in November 2024

Restaurants are disappointing , short menu for lunch and nothing for dinner

Amazing staff, location

Stayed in November 2024

The miserable food … and so expensive

Place is amaizing

Stayed in October 2024

The breakfast was okay. Unfortunately there was no choice and they served you more or less the same every day.

Everything was wonderful, the location, the garden, the pool area, the beach but the highlight was our bungalow with the private pool🤩

Stayed in October 2024

The location is not ideal if you dont have a car/ dont want to pay for a taxi ( taxi prices in tulum are outrageous). It would be nice if the hotel had alternative transportation options. The room doesnt have a solid roof, it is made out of leaves so there is fallout during windy nights. Overall if you are not comfortable with bugs and crabs this might not be for you, my room was practically a zoo.

The hotel has a cool vibe that aligns with the "tulum" atmosphere. The room was very big and relatively clean. They offer a free yoga class every day which is pretty nice. The pool area and the Akana beach club are nice and the staff were very helpful and friendly.

Stayed in September 2024

The welcome was a bit chaotic.Breakfast is quite small. There is no access to drinking water refill and coffee in the room is charged to mini bar. Also we found our bed covered with gecko’s poos everyday. Unfortunately, the staff were quick to changed the bedsheet when needed.

The rustic feel and location. Free sessions of yoga and breath work. The staff were very nice.

Stayed in September 2024