The breakfast!

Stayed in March 2025

Location and service

Stayed in November 2024

The Hotel is very well located. Only 5 minutes to the City Centre by car. The room was very clean and the staff was polite. They solved one little request we had at the swimming pool.

Stayed in July 2024

Excelente

Stayed in February 2024

The noise from the highway

It was a good stay

Stayed in February 2024

N/A

Me encanto

Stayed in January 2024

There is only buffet service at the restaurant, it's a bit pricey if you don't eat that much.

Everything was perfect. The room was spacious, clean and well lit, the beds comfortable and the bathroom nice and clean.

Stayed in October 2023

Really comfortable accommodation with good parking and restaurant and bar. The staff in particular I'm the restaurant and bar were very attentive. Comfortable rooms and also quiet considering it's location by the busy road. Ìt was easy to walk to the centre of Queretaro too in about 25 minutes.

Stayed in September 2023

There was really nothing not to like about the hotel but if I had to pick anything negative, it would be the size of the bathrooms. They could use a little more space so that the towel rack does not have to sit above the toilet, which, in turn, is right behind the door. Unfortunately, those are design issues that cannot be fixed without remodeling the entire hotel.

The very spacious and well equipped room. The bed was super comfy and the air conditioning unit worked perfectly. The water pressure in the shower too was perfect. Finally, I liked the restaurant. It gave you the option to order a la carte or do a buffet, and both options had a huge menu to choose from.

Stayed in June 2023

Ubication

Stayed in June 2023

Wifi slow!

Breakfast was great, and also location.

Stayed in April 2023

I can’t think of anything that we did not like.

Very clean and the restaurant serves top quality food and service.

Stayed in April 2023

The only attention point would be to review their internet access, the last 2 times it wasn't functioning properly specially late at night, investment should be done Weekends you should wake up quite early if you want to enjoy the breakfast at the hotel

When in Queretaro, Mercury Inn is my second home, nice location, nice facilities, Rooms have all the necessary amenities, and Breakfasts are really excellent Excellent sleep quality, beds

Stayed in March 2023

The towels could be newer and softer. There were some extra blankets which smell bad ( unfortunately we didn't' need to use them).

The restaurant is great. The beds were comfortable. The staff was very friendly and helpful

Stayed in December 2022

Great place very comfortable

Stayed in December 2022

no towel in the bathroom so when you finish to take a bath you could put your feet on it and avoid wetting the floor . also the Pool need to be warm up because even at 2hpm it is really cold.

view on the Pool

Stayed in December 2022

During the last stay I paid up-front at check-in and at check-out, an extra charge was disclosed without proper explanation

Always an amazing stay in Mercury Inn, excellent hotel for solo, couple or families. Very comfortable rooms

Stayed in December 2022

Noise of trucks from the highway. Beds are a bit rough (but comfortable enough)

Nice rooms, nice location, easy to reach, good parking place... lightful rooms, AC working fine, clean, friendly staff, convenient access...

Stayed in November 2022

it’s modern, easy to access.

Stayed in October 2022

Not enough connections for charging devices.

Easy access and only about 10 minutes from the city center (historic). Rooms have been updated and were clean. Taqueria Chapala four blocks from hotel.

Stayed in July 2022

It feels a bit small. It might be that it's actually small or the interior design can be improved to give a more spacious feel.

The staff was very attentive. The room was very clean. There are many small details that enhanced our family's stay. For example, the good quality shampoo, conditioner, and soap. Also the personal lights with the lamps at the desk and arm chair. Nice rolling desk chair. And the bed was super comfortable. We felt happy about tipping the staff well at this hotel.

Stayed in March 2022

It was not clean, the shower was really dirty and with fungus in its walls .. it was a bit too discussing to get a shower there The sheets were stained also

Location

Stayed in July 2024

The 7 pool chairs are a joke. They are all broken. ALL! And they are cheap uncomfortable plastic. They are dangerous and old and should have been replaced long ago. How dare them not replace these chairs. There is no excuse. Replace them now!!!!! The pool is not heated but that's ok. Its hot now and people can live with that. The key to our room door did not function properly and we had to ask for to be re coded 3 times and needed the assistance of employees to open our door. Its either their coding machine or the lock on the door. Either way it was aggravating and it needs to be fixed. The bathroom sink faucet sprayed like a hard shower. More than strange and it needs to be replaced as it sprays everywhere you dont want it to.

Excellent service staff. Comfortable rooms and beds. Nicely decorated.

Stayed in June 2024

This is NOT a 5 Star hotel, 2.5 (maybe 3)

Price was OK for what you get (which is not much)

Stayed in May 2024