That we had to leave.

The location is hands down in one of the most stunning places we have ever stayed. The beach is right on your doorstep and it’s white sand and turquoise water - so picturesque and stunning! The staff were so friendly and helpful, making us feel so at home. The food was also a standout - we were blown away by everything we ate and we made use of the margarita happy hour (1pm-4pm) everyday - they tasted amazing. Sunrise is just outside your room and is gorgeous. It’s also located in the national park making it super convenient to get to the Mayan ruins.

Stayed in March 2025

this place is awesome! Jacqueline at the front desk is super friendly and helpful but even better is the location. It is inside the Tulum reserve, a controlled area, and you find yourself in a slice of paradise.

Stayed in February 2025

Getting to downtown Tulum or other parts of the hotel zone can be time consuming and expensive(reliant on taxis)

I had an absolutely perfect experience at Mezzanine: from its location right on a white sand beach, to the gorgeous room, a beautiful open air restaurant that serves tasty Thai and Mexican dishes to amazing staff. It’s an ideal place for a brief and luxurious getaway. Special shoutout to all the staff members from Orquidia and Jacqueline at the front desk to everyone at the restaurant, who made my stay pleasant.

Stayed in December 2024

The service at the restaurant during the breakfast could be more attentive.

The hotel is spectacular and has a perfect location - just on the beach. The restaurant offers delicious thai dishes and tasty breakfast as well. Pricy but worth it.

Stayed in November 2024

The only suggestion I have would be to consider not turning the air conditioner on every time you clean / enter an empty room, if you are truly committed to reducing the establishment’s impact on the environment. And the only thing which was slightly disturbing was the humming from the pool pump in our room, which wasn’t turned off until midnight each night, and the tank that comes to collect the water waste early each morning.

Mezzanine hotel is one of those places that just makes you feel serene from the moment you arrive to the moment you leave. The rooms are so thoughtfully put together and feel so cosy, and there are plenty of sun beds outside to enjoy the gorgeous view as well. It’s on the main beach so you can get to the temples and other bars or hotels really easily, but due to the way they’ve done it you feel completely alone in the little paradise. The staff were all so lovely and there were so many nice touches throughout our stay that made it feel extra special, like waking up to coffee outside your door in the morning, or tea in the evening, or them putting your preferred scented diffuser on while you’re out. It also be remiss of my to not mention the restaurant which is of a very high quality. I didn’t expect to be enjoying such good Thai food in Mexico, but I had it every night, happily!

Stayed in November 2024

Beautiful location right on the white sandy beach. Excellent staff & the food offerings were great. A small hotel located in the national park close to the Mayan ruins

Stayed in October 2024

That I can’t afford to stay more days. Jk everything was perfect.

I loved everything about the property. It was truly a majestic place.

Stayed in August 2024

The Service was amazing , all the staff was very kind, the location is the best for a relaxing time

Stayed in May 2024

Great service at the front desk. Liz is wonderful!!

Stayed in May 2024

Not a luxury facility. Cozy, but not luxury.

Location and quietness

Stayed in April 2024

Restaurant was Thai .It was a great Thai restaurant but just not every night and morning . There other hotels in walking distance but the quality was not up to the Mezzanine

Location is on the beach. Very safe in national park . great room

Stayed in January 2024

Tulum is under construction and there is a fee to enter the parque arqueológicas . We’re the hotel is located

The staff and server was great. The location is private inside the arqueológicas area I will repeat

Stayed in November 2023

Everything at Mezzanine was amazing. The hotel is stunning, the amenities are great and the location by the beach is perfect. The hotel doesn't have a private beach, however they have access to the beach and it was almost private! The location is located in a "quiet area", restaurants, bars and night clubs are location 5-15min by car max, and some are accessible by foot. The staff was extremely attentive and dedicated to our wellbeing and safety. They made sure to pamper us during our stay. I would like to particularly thank Liz and Abdel for their help and recommendations. Will surely come back!

Stayed in November 2023

Was not really an issue for us, but it is a little far from the popular restaurants.

It’s very intimate and stunning.

Stayed in October 2023

Nothing

Small / cozy, comfortable, quiet, incredible food, incredibly helpful staff. Perfect honeymoon hotel

Stayed in October 2023

The property is inside the national park, which has it's pros and cons. Pros is that it is beautiful. Cons - it is currently under a lot of development and construction. They are building roads and train tracks which will drastically change the area. Getting back in to the hotel takes an extra 20-30 minutes every time by car, and you need to go through security checkpoints, which is not ideal.

Beautiful location right on the beach. Excellent food and drinks at the hotel restaurant

Stayed in October 2023

Great rooms, even the ones with no view. Excellent attention and full of nice details. The Thai restaurant was wonderful.

Stayed in October 2023

We chose the 'non view' room. The room was clean and very spacious with a very comfortable king size bed. The hotel is on the quiet end of Tulum which suited us and we felt safe at all times. The staff were fantastic especially Alejandra at the concierge desk. They also made the best classic margaritas of our trip!

Stayed in September 2023

I wish I could have stayed longer

A dreamy, wonderful place, perfect for a romantic get away, or to simply spoil yourself and let yourself be spoiled. I’d go back in a heartbeat.

Stayed in September 2023

Everything was excellent, the service, the room, the food at thai Restaurant. It is peaceful here, differents areas to be, good drinks. best hotel in Tulum. I will come back here.

Stayed in September 2023

Everything at the property was perfect. It is a little hard to move around without taxi that would be the only thing. They do have bikes but it’s a decent ride to get to the town and back and if it rains it pours so just be prepared. However, I’d you want to chill this is the place. The beach right below is beautiful and there’s no real need to go anywhere else.

Beautiful cozy property, felt very cozy and taken care of. Will definitely be back!

Stayed in August 2023

Stepping into paradise. Immaculately clean. Lucious green trees and plants, with the sound and smell of the ocean, the trickling water from the fountain of the beautiful plunge pool and then the best part - the ocean view. The location is prime, access to beach straight off the hotel decking.

Stayed in August 2023

Loved everything.

The environment was breathtakingly beautiful. From the first greeting to the departure, we were treated as family with the highest regard to hospitality and service. The hotel creates an exquisitely desirable appeal to invite romance, comfort and luxurious vibes. Will definitely be returning.

Stayed in August 2023

Sargass hit badly on this side of the coast, but some mitigation are in place

Great spot on the beach Good vibe Nice staff Very good restaurant with a terrace overlooking the beach

Stayed in August 2023