Front desk manager rushed us out on last day. Our check out time was 12noon and our transportation pickup time to the airport was at 230pm. The manager was quick to cut our bracelets and told us we couldn't be on the property anymore and we couldn't have lunch. She stated that our package only included breakfast so we could not have lunch. That was not communicated to us at all. We did not know about this and did not have breakfast. We slept in and had planned to have lunch after checkout and then leave. Communication should have been better.

The property was beautiful! Perfect location for relaxation. Room was clean and comfortable. Staff was friendly and helpful. Food was great!

Stayed in March 2025

Freezing cold pool

Restaurants are better than sandos’

Stayed in January 2025

We rejected the first 2 rooms in building 5 as they smelt terrible, like a mix of pesticide and mold. The showers were not clean enough either. The 3rd room in building number 2 was great - however upon closer inspection although VERY clean, there was evidence that it needed to be updated, especially the bathroom - which had terrible lighting and water damaged wood/base boards. It just seemed like the room was tired, the trash can was damaged and chips in the paint floor - it needed a little facelift in some areas. The curtain over the wardrobe had mold on the bottom of it. The aircon was a little noisy and freezing. The Italian restaurant was just OK - one pasta was good, one terrible. The anti-pasta at start was nice.

The Staff were all amazing, friendly and happy - very attentive. The breakfast buffet at Malva was awesome, especially the omelets. Both pools were lovely - but much preferred the smaller Reserve Pool - it made the vacation. The Food Truck for lunch was great food. The Asian restaurant and the Ginger Bar were lots of fun and the food was good. I loved the gardens of the resort and the beautiful views from the pools and Ginger Bar. Everything was clean and attended. The pool staff worked extremely hard to ensure everyone had a drink and had fun! The mini bar was great in the room and so was the fact that the TV has Comcast so you could cast Netflix etc... from your iphone.

Stayed in January 2025

You guys need bigger bars TVs on the bar to swim up bar needs TVs so people can watch their favorite games or their favorite music videos. Also the pool closest too early we've been in other resorts or they'll close that pool at 9:00 or 10:00.

The staff was really friendly and always willing to help.

Stayed in October 2024

We felt the hotel was under staff in certain areas. The check-in process took way too long due to the lack of staff at the front. The same occurred at the swim up bar and restaurants. The constant waiting rained our experience. We also felt with the quality of hotel that there would be better options than bottom shelf. We are in Mexico and only had two tequilas to choose from.

We loved the detail and design put into the hotel. We loved the beach access & beach bar. The restaurants were delicious.

Stayed in July 2024

Pool was freezing, room smelled strong of mildew, drinks were no great, service by pool not great, lack of chairs and shade by pool

Grounds are pretty, nice views, clean area, food was pretty good

Stayed in March 2024

The pool was not heated. I’ve never been to a resort in Cabo that didn’t have a heated pool. Pretty ridiculous for the price they are charging. The food was average at best with the exception of the Palapa restaurant.

The service was good. The people were helpful and friendly.

Stayed in March 2024

The liquor was cheap and food was only good on the reserve side. They need a nightclub on the property and more activities

It’s was beautiful and staff was great

Stayed in March 2024

Need more fun entertainment in the night time or activities for the young adults to do.

All inclusive food was great the entire time and the staff was lovely!

Stayed in February 2024

The pool was freezing - other than that it was wonderful!

Stayed in January 2024

Our jr ocean view suite had garden vie with a sliver of ocean visible from far right edge of balcony. Cleaning not good. No coffee pods. House coat removed and not replaced. Personal concierge not good.

Beautiful property. Food was excellent. Suite was spacious and comfortable. Property is well maintained. Staff friendly.

Stayed in February 2024

Room service wait was long. Food was cold

Landscaping and pool area was beautiful

Stayed in October 2023

Mold grew in our room causing us to move rooms. The second room started the same growth. We were told it was due to the humidity, but we expected more from a claimed 5 star. Also the facility is nice, but not a true five star.

The view was stunning and the staff was great most of the time. Due to either shortages of workers or other reasons unknown to us, we did have long wait times for food service and maintenance.

Stayed in August 2023

Beautiful

Stayed in June 2023

Check-in process at the reserve was a production and I would have liked it to be more streamline. The overall value for only 4 nights just isn’t there. We had 4 people, at a little over $4000 a couple for 4 nights. I would gladly pay $4000 a couple for a whole week, but not 4 nights. There was a group that checked in at the reserve, at the same swim up ocean front that we were staying in. The hotel already plays outdoor music, but they thought they’re music was better and needed to be played louder on their portable speaker. This disrupted the pool guests AND the La Palapa guests, but hotel staff did not put a stop to the disruptive behavior.

The swim outs facing the ocean at the reserve were nice, a little wear and tear, but overall nice! The food at all locations was delicious. The staff poolside and the staff in the restaurants were attentive and courteous.

Stayed in May 2023

what I didn’t like they charged me $166.00 for laundry. SMH not cool at all

I liked that I had my own Concierge his name was Ted! excellent hospitality from him.

Stayed in April 2023

The need to make dinner reservations was annoying and the food was mediocre.

the swimmable beach and the ice cream sundae shop

Stayed in December 2022

The Concierge never answered my questions during the entire stay and only wanted to make restaurant reservations. In addition, he was overly obsequious and touchy to my body. Some food was great (tacos on beach) some was weird (full wine glasses of sake? Not a big deal though.) View was terrific. Location was good. Hard to navigate resort. Adult area terrific!! There should be pickup from airport and WARNING about where to pick up transport and avoid timeshares!

Architecture. Location. Adult area!! All-inclusive.

Stayed in December 2022

Aside from breakfast buffet, restaurant food was average. Garden view room does not face the beautiful internal gardens of the resort, instead faced a service road outside of the property.

Nice resort. Very clean. Nice pool. Coffee bar and ice cream parlor were a nice touch. Staff all very friendly. Breakfast buffet was quite good.

Stayed in August 2022

Rooms were very clean, but they are a bit small and a little dated. Not terrible by any means, just could have been a little roomier and nicer. You aren’t hanging out in your room all day, so it’s not a big deal, but for the price I would expect a little more there.

The Beach and pool are nice and the staff is very friendly. The food is very good at all restaurants. I have read comments saying the food is terrible, and that’s not true. I would pay to eat at Tokimeku if it were a regular restaurant in my hometown.

Stayed in July 2022

I didn't think the concierge service was worth the cost. We had this service in Dominican at the same hotel name & it was a much better experience then the one we experienced in Cabo. I would most likely not add that to my reservation again.

The staff was VERY friendly. Luis Garcia at the pool was fabulous. We moved around the pool with him everyday! The grounds were very clean as well. Rooms were great and beds comfortable!

Stayed in June 2022

Very average all inclusive resort for how much they charge. Please save your money and book something else. The staff looks like they dont want to be there, all the restaurants have extremely average food, breakfast buffet hardly had anything, not even a decent live counter. We didnt get a welcome drink while some others did, no one gave us tours or explained about the facilities much, in spite of reminding them before hand of our anniversary nothing was orrganized, they said they would send a bottle of wine but forgot! When we reminded them - they sent a guy who poured two glasses of wine for us and took the bottle back to the restaurant !! Watered down alcoholic drinks that were served in water glasses most of the time. The cocktail recipes were so off we just gave up after a while. No real wine selection at the Italian restaurant!! All of the wines were were the cheap ones that dont even have the corks in it lol, just twist and serve.

Accessible beach, good coffee, good view!

Stayed in March 2025

There was a faint sewage order that would only be noticeable in the bathroom or walking some of the interior water ways.

The Reserve was exactly what I needed. It’s a quiet escape. It’s not over programmed with activities but you can set yourself up for that if you want.

Stayed in December 2024

Food choices can be a little better, options for people with food allergies. More entertainment, nightly shows or performances. Transportation from the airport...

The food was delicious, however I have food allergies and there weren't too many options for someone with fish allergies. Other than that everything was amazing. Staff was super friendly, Juveninto (sp?) our personal butler was amazing!

Stayed in October 2024