We were disappointed that neither our adjoining family rooms had a balcony or outdoor space for privacy. Our TV did not work in either room. Beds were ok, but could be upgraded with better bedding and additional blankets for the unexpected cool weather that occurred during our trip.

Staff was extremely friendly and were helpful where they could be. The beach is rocky, but enjoyable. Staff would bring chairs to the beach when requested. The hotel bathrooms and kitchenettes have been recently upgraded. The restaurant had a number of good options, and is convenient with excellent service.

Stayed in February 2024

Our room, 406 had a raw sewage smell during our visit. The staff fixed our sink the was backed up. It helped a little.

It was quiet during our stay. Appreciated the stove in our room even though we didn’t use.

Stayed in March 2024

The bathroom smell like sewer

Property is nice looking and staff was very helpful and polite.

Stayed in February 2024

Bedrooms, amenities , very basic

Location to other beaches

Stayed in January 2024

We had the only key to the room therefore difficult to have housekeeping in but this is not the fault of the hotel as the previous guests left with the other keys. The room had a bit of an odour at sometimes during the day but I think this is just to do with the pipes or something. I don't think it is anything that is fault of the hotel. Pool is cold but very nice and deep- refreshing. I liked it but some may prefer something else.

Location is great for access to Conchas Chinas beach. Excellent water front view. Amazing sunsets. Short taxi to town about 100 pesos one way. Staff were very nice 10/10 for staff.

Stayed in January 2024

Not good value - paid way too much . First room had tv an aircon not working . Changed room . Water took a long time to ‘ come down the mountain . Fixtures and fittings basic . Beach isn’t usable - tiny and huge waves at all times . A good 25 minute walk to the main beach which we did enjoy . Also no one knows where is it as it’s had a name change . Photographer wore rose tinted glasses.

Very quiet location - got loads of sleep . When room was cleaned , great . Good restaurant adjacent to property. Lovely sea views. Friendly desk staff .

Stayed in December 2023

Overpriced. Hotel is older, and the only thing going, for it is the location. The coffee maker didn’t work, I had to get another one from another room, they do not provide coffee or filters, the pictures showed a lounge chair on balconies, but there was no lounge chair on mine. No comfortable chairs to sit in on the balcony, there are patio chairs, and a table which are not good for sitting on for a long period of time. Overprice hotel for very few amenities. Only one channel on the TV. It advertises soundproof rooms, but they are not. I could hear people talking behind the wall behind my bed, and their air conditioner, kicking in at night. And if you have noisy neighbours in the balcony next to you, or underneath your balcony, then it is a problem. I thought the hotel was adults only and the Airbnb condo. Below me had a young family with a toddler, making noise at Aiden a.m. in the morning in the cool off pool. I came to hear the sound of the waves, and to have a peaceful experience.

The location, oceanfront, being able to hear the waves

Stayed in December 2023

There was no healthy food and the restaurant next to the hotel is not affiliated.

The property is situated in quiet area and is by the beach.

Stayed in November 2023

Location and beach

Horrible beach

Stayed in August 2023

It took 30 minutes to find somebody to check me in. The hotel was an absolute dump. The facilities were almost nonexistent. There was no chairs at the pool that you could relax at. The same is true about the beach. They had palapas is but no chairs to sit on.

The location of this hotel was the only thing I liked about it

Stayed in May 2023

This would have been a deal breaker had we known it before. NOTE: The restroom doesn't have a door. This is, for many people, including us, is a big NO. We do not understand the hotel's decision not to include a door to the toilet. Beyond the respected privacy, it's the smells. We tried to switch rooms but were told all rooms had no doors to the restroom/shower.

The room has balcony overlooking the private beach, and we slept like babies with the sounds of waves. It was a quiet place, and with the hot tub on the balcony, it provided us with that perfect vacation much needed. The staff is super friendly, and they clean your room no matter when you leave it during the day.

Stayed in February 2023

Only safe way to get to town was by cab. Not easy to walk either on the highway or by the beach. Pool was very small and received very little sun so quite cold. Literally only two lounge chairs

View was wonderful

Stayed in February 2023

- Our room still had trash from the previous guests. The trash can was full of newspapers and something in the bottom with maggots in it. - Our bathroom still had the sand from the previous guests, it was not thoroughly cleaned. It had some small plastic things on the floor. - The kitchen smelled terrible like cigarettes. - The walls between the rooms are very thin. You can hear other people talking in their rooms. - When I injured my foot at the beach, we turned to the restaurant manager asking if they have a medical kit. He offered us a lime, as the "medicine that heals everything". - The medical kit at the reception had other people's blood in one of the bottles.

- The hotel has access to the beautiful Conchas Chinas beach full of rocks that stop the waves and create a nice space for snorkeling. - The hotel is a walking distance from Downtown Puerto Vallarta.

Stayed in January 2023

lack of lounge chairs. we saw a stack of loungers downstairs and asked us we could have two on our balcony, they said no, even though there was one lefty of room on our balcony. they said there are chairs on the beach. no chairs on beach. the hotel next door is packed- it has lounge chairs.

location is nice with a great restaurant at beach level

Stayed in November 2022

Towels were old and fringed. Also, quantity was limited to 2 per room, we couldn't get a 3rd one for our kid. Same goes for the beach towels. Very old and limited quantity. At times, they had no clean ones at the reception. Room was big and a marvelous view of the ocean, but had an old feeling to it. It could be easily vamped up by adding modern furniture. Room description on Booking was misleading. It made me believe the hotel had a jacuzzi when in reality there are some rooms with a private jacuzzi. When we inquired about moving to a room with a jacuzzi, owners' answer wasn't much accommodating, and simply reminded us of the non refundable clause of the reservation. It could have been a language thing, but I feel their staff was much more accommodating and friendly.

Great location, right on a semi-private beach ideal for kids. Close to the Centro and Zona Romantica but far enough to be quiet and shielded by the craziness of those areas. Hotel has the potential to be 5 stars, but needs to be renovated. They have many different rooms to choose from. Staff was excellent. Everyone went above and beyond to make us feel welcome and after couple days everyone knew us and made us feel like friends, literally.

Stayed in August 2022

balcony was small and impossible to use with any AC running as it blew hot air onto the midget balcony

close to good restaurants

Stayed in August 2022

they chose our week to do construction on a patio that happened to be just above us. plus the pool was closed but thankfully they opened a suite with a pool for guests. would have liked a toaster in kitchenette. Maybe a starter package as we’ve had at other locations with coffee, tea, cream , sugar for first morning. washing dish liquid and towels.

the view from the room is amazing. we upgraded to deluxe and had jacuzzi.

Stayed in May 2022

old. dirty. rude. no elevator

good location

Stayed in February 2022

Too many stairs with no hand rails. in order to stay out on the balcony you need to turn off the ac because it’s noisy and blows out hot air. I did not like that the entrance was down in a gully bc some of the taxi drivers didn’t want to go down so far. toilet was so low to the ground you are practically sitting on the floor. construction on roof of restaurant directly outside our balcony door.

front desk guys Chico and Franco

Stayed in May 2023

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Stayed in March 2025

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Stayed in March 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in November 2024

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Stayed in October 2024