Chan Chen mza 9.,Calle Chan Chen,77780 Tulum, Q.R, Tulum City Centre, 77780 Tulum, Mexico
#45 of 233 hotels in Tulum
Guests' ChoiceBased on 190 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
8.2
Facilities
8.6
Staff
9.7
Value for money
8.9
Free Wifi
7.6
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End of dialog contentReviewed: April 3, 2025
Lee
United StatesSmall property 3 blocks off the Main Street in Tulum Centro So, very quiet and the pool area is very nice. Breakfast was better than most. Eggs were delicious and the service was fast and accommodating to all needs! Staff does a very fine Job.
Stayed in April 2025
Reviewed: March 28, 2025
Kozel_and_kurica
CanadaThe mattress is too stiff. All the rest was amazing.
Amazing clean rooms, in very new condition. Decent size clean pool. Hosts are very friendly, easy to communicate with, english speaking.
Stayed in March 2025
Reviewed: March 22, 2025
Moona
FinlandExtremely friendly staff. We felt like coming home! ❤️
Stayed in March 2025
Reviewed: February 27, 2025
Kathi
CanadaWe had a very relaxing stay. Great location and quiet area.
Stayed in February 2025
Reviewed: February 24, 2025
Thomas
AustriaVery friendly and helpful staff, we got additional information how to access the beaches and use the public transport or rent a a scooter. Lovely location a little away from the busy and loud main street.
Stayed in February 2025
Reviewed: February 22, 2025
Pinar
TurkeyThe breakfast i wasnt a fan. I would have loved some tortilla avacado and something local
The owner Chris very helpful. The price is good and very quiet. Calm and cozy
Stayed in February 2025
Reviewed: February 12, 2025
Dar
United StatesI liked it all... a little bit hard to find but other than that...good!
They are great hosts! I had a wonderful experience here, and the breakfast was delish! It's a little bit of a local spot as far as neighbors go, which I love. I walked to town and saw many interesting things. I highly recommend it!
Stayed in December 2024
Reviewed: February 2, 2025
Ollie
Netherlandsverf friendly welkome, good service en verf good tips for the surrounding.
Stayed in February 2025
Reviewed: January 30, 2025
Miisch
SwitzerlandBreakfast is quite early (7.45-9.00) - usually not my probelm, but it was bad weather and therefore a sleep in with later breakfast option would have been great
Friendly and helpfull stuff Lots of tips for trips etc 5min walk to the mainstreet
Stayed in January 2025
Reviewed: January 21, 2025
Petra
SloveniaThe room felt a bit humid, which is probably normal for those places - there is the option of ventilation or using air conditioning.
We had a good and comfortable short stay. Breakfast was basic but very friendly served. A big bonus is the fruit plate at breakfast. Drinking water available at all times. The owner is very friendly and helpful. We were very happy with his suggestion to rent bikes. We did not use the pool.
Stayed in December 2024
Reviewed: January 18, 2025
Tertius
South AfricaThis cute property is owned and operated by a very friendly and helpful family. They really make you feel at home. It is located in the suburbs, offering you a peaceful location away from the hustle and bustle, but still walking distance form all the touristy action. The breakfast was great and you could taste the love. We would definitely recommend staying here.
Stayed in December 2024
Reviewed: January 15, 2025
Elizabeth
United KingdomSome outdoor parts could do with a bit of a freshen up/paint but not too bad and didn’t affect our stay at all
Clean room, amazing staff - above and beyond for any help. Nice breakfast and good location.
Stayed in January 2025
Reviewed: January 13, 2025
Maartje
Netherlands-
Great location, walking distance from the cafes and restaurants. The place is lovely and the owners are super friendly. Our bed was very big which is a huge plus for us tall Dutchies ;) We enjoyed the daily breakfast as well. Would highly recommend!
Stayed in January 2025
Reviewed: January 6, 2025
Mor
IsraelNot in the hotel area - but if you’re planning day trips this is a good place
Good value for money The hosts are the most sweet and amazing family
Stayed in October 2024
Reviewed: January 4, 2025
Andrea
SwitzerlandThe time to get breakfast could be extended a bit more.
The location close to the city centre. The room size and comfortable bed. Each room is equipped with A/C and ventilators. The breakfast is personalized and super good. Christian is a great host!
Stayed in December 2024
Reviewed: December 24, 2024
Marcel
SwitzerlandSpacious room and very clean. Super fiendly family run business
Stayed in December 2024
Reviewed: December 6, 2024
Katie
United KingdomThe bed was a little too soft for me.
Super friendly owners, they really made us feel welcome & gave great recommendations. Good size bedroom and bathroom. Great breakfast (fruit, coffee, eggs, toast) in the garden area. Decent size swimming pool. The hotel felt really secure.
Stayed in December 2024
Reviewed: November 13, 2024
Viorika
BulgariaThe room is small, no amenities. Situated in a strange neighborhood. The towels looked very worn out. Very thin walls. In the morning you can hear everything, the steps, the walking on the hallway. The personnel woke me up with their talking and walking in front of the room. Strange layout of the hotel with not much privacy here.
Air conditioning, parking, pool. Very friendly host.
Stayed in November 2024
Reviewed: November 11, 2024
Sara
NetherlandsFor us it wasn't a big downside; however, good to know that the hotel is not located in the city center, but slightly away from it (10-15 min walk). The area felt safe though, we didn't experience any issues coming home late.
The staff were incredibly helpful and flexible, they catered to all our needs. We got instructions for late check-in, recommendations for a lot of things to do in Tulum and for bars / restaurants. The rooms were cleaned every day, the breakfast was also delicious. Overall, we had a great stay!
Stayed in November 2024
Reviewed: November 8, 2024
Jaroslav
Czech RepublicThe accommodation was great, the owners advised us on restaurants in the area and in town. On the last day it was possible to store luggage in the hotel for later pick up.
Stayed in November 2024
Reviewed: October 21, 2024
Anne-francoise
MexicoThe beds, although big, didn't have headboards which would have made a great difference to the look of the room.
This is a very nice, family run hotel in a quiet street, away from traffic. Cristian was super helpful and friendly. Hotel has a lovely courtyard with a pool. Everything was clean - loved the bathroom.
Stayed in October 2024
Reviewed: October 1, 2024
Monika
United StatesNice breakfast. Very attentive hosts. Communicate with WhatsApp, texting only. Quickest and best results. Room could use another chair and maybe a light blanket for those who need it.
Stayed in September 2024
Reviewed: August 6, 2024
Palle
DenmarkVery nice hotel with unique dekoration. The hotel is 7 minutes walk from the city centre and the ADO bus terminal which gives easy access to attraktions around Tulum but also total quiet nights away from the city noise.
Stayed in August 2024
Reviewed: August 4, 2024
Berenika
GermanyVery nice hosts and stuff. Simple but everythig u need is there
Stayed in August 2024
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