Did not supply fridge or ice

Good

Stayed in April 2025

Safe to have a shower separate from the bathtub

Bathroom no shower the bathtub was not so confortable

Stayed in April 2025

The toilet plumbing had issues in draining.

The beds and pillows were comfortable. The restaurant was excellent

Stayed in August 2024

I felt the cleaning was not up to par. Rug needed a deep cleaning and the bed sheets had dark stains on them.

Staff was friendly and helpful. Location is great. Parking right in front of the hotel. Room had plenty of space to move around and we enjoyed the balcony.

Stayed in July 2024

The front staff! Not even a good morning or welcoming words. They all had a “mad” face all the time. There was this instance that the driver got there an hour early and was looking for me and the receptionist just told him that to wait for our group to come down … when we came down (10 min early to wait for the driver) she did not even bother to tell me that the driver was already there.. on the hotel parking lot waiting for us… we waited for the driver for 20 min until I called the company and was told he has been there for 1 hr. The driver later explained that receptionist didn’t even bother to call me at my room to let me know he was there. The receptionist just told him that she had no idea in what room I was in to contact me.

Love the staff at the restaurant and the bellboys were very attentive and helpful

Stayed in July 2024

Location, cleanliness

Iron and ironing board were pretty old,

Stayed in May 2024

We have no complaints at all regarding our hotel accommodations or parking.

The central location across from the the Nayarit State Capitol was fantastic to view at night, as well as the City Park.

Stayed in April 2024

nothing

everything

Stayed in March 2024

Charming older hotel with excellent restaurant

Stayed in April 2024

The restaurant was fair.

Stayed in February 2024

I worked remotely and is very important to have a WIFI. Unfortunately, I didn't have internet in my room. I contacted the guest admin but they couldn't fix it. Therefore, I had to worked at the lobby.

the restaurant is excellent!!!

Stayed in February 2024

Good location in downtown Tepic. Nice restaurant on site.

Stayed in November 2023

Breakfast it's not included, it must be in the restaurant at the ground floor. There is no buffet breakfast available. Service is ok, but a bit slow.

Imponent decoration, both in public areas and in the rooms. Rooms are a bit outdated, especially the bathroom, but large TV and very comfortable. There is a very nice swimming pool at the rooftop, but we hadn't the time to use it.

Stayed in September 2023

Great downtown location. Clean and comfy rooms. Extremely courteous and friendly staff. Restaurant had delicious food and stayed open late

Stayed in September 2023

First room we were provide the balcony door didn't lock, we were moved as soon as requested.

Breakfast was excellent and the staff is very friendly and accommodating. I love to stay here whenever we are in town at least twice a year.

Stayed in June 2023

It need remodel. We couldn’t sleep because the noise from outside it can easily hear inside. Very strong smell coming from the sink. Carpet looks very old. The service was great. The food was good except my husband got sick from some shrimp he ate.

Location.

Stayed in August 2023

no free coffee in room and restaurant/ room service is not available until 7am

free hotel parking in busy part of city

Stayed in March 2023

The hotel is very nice and the personal very attentive and helpful the restaurant delicious, the location is perfect we were very happy there and felt safe.

Stayed in December 2022

The hotel is older, so you cannot expect everything to be in new condition. It’s been well maintained, but there’s some wear and tear - although it’s mostly aesthetic and didn’t impact our stay.

The location right on the square was perfect. The staff was very attentive and helpful. Nice restaurant in the hotel. Large portions and good fresh food.

Stayed in October 2022

beautiful building, I loved every detail in decoration

Stayed in July 2022

There was a very foul odor coming from the drains in the bathroom. The pool (which looked more like drainage ditch) did not look clean. There were no lounges or tables in the sun, the phone to get food or drinks didn’t work. The hot tub maintenance man was very nice, got the tub going, but it was in really rough shape. The whole rooftop situation seems very neglected. Breakfast staff were inattentive. I needed to ask for a menu, no one came to my table unless i asked them to. Latte was lukewarm. No compensation for the stink in our room, which was so strong that it disrupted both our sleep.

Location, balcony, beds were comfortable.

Stayed in December 2024

Been there before and it seems place is not being maintained well. Replace dirty carpet in hallways, fix air conditioners, and upstairs deck, patio, pool need some s attention. Would be better not to have a hot tub at all then have what is there. Get rid of it. Customer service not as friendly as first time stayed there.

Location is great. Restaurant and service was lovely.

Stayed in October 2024

There was nothing that I didn't like

Yes, the location was great evening close by

Stayed in October 2024

The rooms were not very clean and room had a smell. It is noisy at night and saw a rat in the lobby. Also, somehow my Dior foundation went missing out first day there.

The location was great. Staff was nice and liked the view from our room and the rooftop pool area

Stayed in July 2024