Maybe the property could pay morr attention to few details such as: - The water in the bathroom was not hot as expected but we called to the lobby and they provided details on how to fix the issue, it helped a little. - the elevator is very slow and old, it should be updated if possible. - to play 🎱 you need to pay $35 Mexican pesos. (Maybe it could be free, but if it is not possible, the people in the lobby can change money for you, there is another option to get money, that is using the ATM available in the lobby). - The food offered during the lunch time could be better, specially the one served in the Mexican restaurant. Everthing was espectacular, we really enjoyed our romantic stay at RIU Jalisco.

I liked the most the bar at the pool, the pools, the variarty of restaurants (the breakfast is simply wonderful, with so many options, you can literally eat anything you want, the bardenters and waiters are super nice and polite with everyone all the time, the RIU party was spetacular, the Mexican Fest was incredible with a lot of Mexican activities to share about the Mexican culture, with a lot of dancers, the hot tub that is included in the SPA services, the drinks 🍹, the variaty of drinks included in the bar in the badroom, the bar with tv, computers with games, snacks, cappuccino and sweet breads available 24hours, the activities to have fun during the stay, the staff is incredible, amazing, super friendly and hepful. At RIU Jalisco you can definitely have so much fun!!!!! 😎😊🙌🏻 We loved our stay!!!

Stayed in March 2025

The only complaint we had was the birds on the outside dining areas-especially during breakfast hours.

Stayed in March 2025

Rooms were average. Terrible linens.

Location - staff very helpful Abundance of food and drink.

Stayed in March 2025

Several aspects of our stay fell short of expectations. The taste of the dishes often missed the mark. The vegetarian food options were very limited, especially protein sources . Getting snacks by the pool in the late afternoon was not possible, and there were no snacks in the room's minibar (just drinks). The towel system was inconvenient, requiring a card that could lead to a charge if lost. Also, many pool chairs were reserved early and left empty. Our first room was noisy at night due to loud partying way past midnight, and we had to request a room change to get some sleep.

The staff was nice and attentive. Good activities for kids. Good quality shows and entertainment. Nice pool and beach areas. Everything is included, no hidden fees. Well kept facilities. We felt very safe.

Stayed in February 2025

Old furniture, humid smell inside the room, checkout is at 11 not 12 as it is listed.

Clean room quiet after 11pm, good food

Stayed in February 2025

There was a moldy smell in our room that we stayed at and also a nasty smell was coming from bathroom drain pipes. I had to call front desk to come fix the bathroom sink because the water wasn't draining properly. When the guy came to fix it ...the foul smell that came from opening the drain pipes was not something i want to experience on a vacation 😑

I liked the view from the room...the staff were amazing and the Fruits were top notch, the beaches were amazing. The shows at nights were a plus too

Stayed in January 2025

food services could use more help in serving. More clearing of litter in the sand. There were balloons from events and then they just popped and were left to blow into the ocean. I think balloons should be banned in the resorts unless they're careful to disposing them.

I usually stay at Club Med and so the food services was not as high level and there was less service in serving food. The buffets often got messy. I perfer to have someone making the salads rather than just buffet ... too messy.

Stayed in November 2024

The room towels were a bit rough and dingy. Food was semi warm and a bit dry. Pool water was cloudy. Poolside lounge chairs were hard. Poolside drinks were amateur mix. Not all the staff was friendly, The oriental restaurant greeter looked us up and down, judgmental and turned us away. We didn't go back there.

Our stay was relaxing. I liked the fact that the beach was really close. The room was spacious enough for my family. The resort grounds were exceptional and decor was spot on.

Stayed in October 2024

Beverages,

Food industry restaurants

Stayed in October 2024

Pool was dirty, there was huge roaches on our elevator floor, as well as all one's in our restroom on our last day. We were kicked out of the pool at 7 and it closed at 8. Our mattress broke the second night they were full size and not king size. We made the best of it because it was a family trip

I liked the all inclusive package and restaurants, buffets night performances and night club was fun

Stayed in October 2024

Not all elevators worked. A/C should be on in the dinning room.

Breakfast really good. I appreciated that reservation is not required to attend additional restaurants.

Stayed in October 2024

We didn't get the room that we had booked for. Room which was initially given was occupied by some worker then had to go back to front desk and then they gave another room which was facing open area.

Stayed in July 2024

I like all in this place. Just I want to recommend that they change the plates in the restaurant. The ones they have, have clearly been there for a very long time.

Breakfast- lunch- dinner are very tasty. Good quality and the big variety of food. Amazing location- near the beautiful beach, amazing views and very important- very friendly staff.

Stayed in July 2024

There is only 3 small elevators in the main lobby area for the entire hotel. Be prepared to walk up and down stairs A LOT.

We had a great time during our family vacation.

Stayed in July 2024

Some bar tenders were rude or really bad humor

the variety of food and entertainment offered by RIU

Stayed in July 2024

Place is short staffed, half of the staff is grumpy. They were rushed and rude half of the time. The lady with the towells was so strict on one beach towell per day. It was hard to get a server at the pool or beach area. Beds are ok, not too confortable. Check in and out was long! 8 guest...imagine. We were charged extra because they only had 7 guest on their end even showing them my booking reservation. Booking's customer service was not reachable either. Over all it was ok. Not worth the all inclusive price tag.

The food at the restaurants was good. The air conditioner in the rooms. Facilities were clean. Drinks were good. Their daily show was nice.

Stayed in July 2024

Towels not white, no magnifying mirror in bathroom, not organized seating for breakfast, pool water too hot.

Landscaping was beautiful

Stayed in July 2024

Water in the pools was not very clean, also too warm. Difficult to find a shade next to the pools, the same for the beach - missing umbrellas. Only one beach towel per day which was not that practical.

Many restaurants, good variations of food and drinks. Great weather, not too warm. Hotel is directly on the beach, that was great. Nice room service with bar available. Our son loved the time in the hotel.

Stayed in July 2024

The public washroom are too old, they smell so bad. Even if I see people cleaning them all the time they look dirty and smell bad

I liked the people and the outdoors spaces

Stayed in June 2024

Quality of the food was not good many times the food was cold and hard like the day before

Location and cocktails services were great

Stayed in May 2024

No stores, no pharmacy on the site to purchase necessary medications and supplies. Unfortunately, the hotel staff were not able to provide any women pads. We paid for airport shuttle but been told that “they don’t have it and we need to call for taxi.” AC in our rooms was loud and created more humid. We returned back home, unpacked our suitcases and found our clothes wet.

All inclusive, amazing buffet with varieties of food. Many different shows for everyone to enjoy.

Stayed in April 2024

Facility is so old.

Fun activities, food was delicious. Staff was nice and kind. Kids-friendly.

Stayed in April 2024

Pillows were lumpy. Mattress was small and hard. Communication could be better.

Friendly staff. Beautiful location. Fun parties hosted by the Riu staff. Food was good.

Stayed in January 2024

Rooms are a little outdated (specially the restroom) The balcony had a loose glass barrier (very dangerous specially with small kids) Elevators are very old, and very slow, a lot of waiting time for elevators

The food quality and variety is fantastic The staff is very friendy and helpful The number of chairs available for the pools and the beaxh is suficient

Stayed in November 2023