Conditioning was bad. Imaging on TV was permanently green. But the worst thing is the beds! we had a terrible sleeping experience! The beds were very uncomfortable and narrow. Mattresses shake violently with any movement, making it impossible to sleep with someone. one of my kids slept on the floor because of that, we made a bed for him from sofa pillows

Apart from the uncomfortable mattresses, the overall impression is good. The hotel area was constantly cleaned, the staff was friendly, and offered us an extra mattress. The food was good, the pools were clean, one of them was heated. Warm ocean and fun activities for children and adults, parties, volleyball, ping-pong, drawing classes for children. My advice is not to stay at the hotel all the time, take some tours to diversify your vacation.

Stayed in November 2023

We personally found it a bit kitsch, with maybe too many drunk american talking very loud. It is always a bit of a risk when you have an illimitate all inclusive with all possible drinks. The room was a bit cold.

The Hotel is nice and (but) very big. It is one of those huge buildings along the Zona Hotelera. The room was big and comfortable, the food in the restaurants very good. The Buffet-Restaurant has an almost infinite amount of choices. The staff was amazing but, being in Mexico, you won't expect less, as people are always incredible friendly and nice.

Stayed in November 2023

No smart TVs or ability for shows to have English subtitles or any English. This is definitely an expectation of much lower value rooms and something that would keep me from coming back to the Riu. It's not expensive either. The sushi additionally had a very fishy smell, was not edible and was well below expectations.

Stayed in November 2023

The room didn't match the reservation description or picture, I was described as a junior suit, but it was just a regular room. When addressed with the front desk , I was told that booking.com false advertised ot and that will be addressed. The room was clean but ran down, and the furniture needed some upgrade. Very small TV, no blanket on the bed, sheets only ( had to ask for one) Safe in the room wasn't working, reported 3 times before someone came in to fix it. Many restaurants to choose from, but the food was just ok.

Good location, friendly, hard-working staff, clean, good selection of restaurants, gorgeous views

Stayed in October 2023

Na

It was great!

Stayed in October 2023

Food & shows

Stayed in September 2023

Food and entreteintment

Stayed in September 2023

The food was mediocre. The entertainment for kids was good but not so much for the grownups.

The location and view from room was excellent

Stayed in September 2023

Arriving to the hotel upon check in my room temperature wasn’t cool enough. I’m used to having my temperature cold even when I travel out the country to other resorts. I thought it was just me but other couples noticed the temperature difference as well. I can’t remember the restaurant name but the made my wife and I sick the next day that we had to travel back home not feeling well. We both had two different meals so we assumed it was that restaurant.

Great location (approximately 20mins from airport). Clean rooms and public restrooms. Pool parties 5 stars especially the Jungle Party (Monday)

Stayed in October 2023

check in was 3pm(15:00) we arrived at 3:30pm and had to wait an hour for the room to be ready. make sure you check room for damage and report it the first night. they will try to charge you for damage. the pools could be opened a bit later.

the property was very clean. staff is constantly cleaning all day. staff were very friendly. free activities like kayaking and snorkeling on the beach.

Stayed in September 2023

The communication between booking.com and the property

The receptionist Alex had a wonderful personality and was very helpful

Stayed in October 2023

I was not able to get my King suite room but was given 2 beds for me any my wife.

I like the resort and the staff's great service. Also a good selection of scotches, vodka and Gin.

Stayed in September 2023

The pools were too hot

Great staff, very friendly and welcoming. These people work their a** off. Cleaning the facilities and the whole hotel non-stop. Visitors, please tip these people, they work for a minimum wage. There is 24/7 availability of top brands alcohol and food around the clock (watch your diet...) Hotel is on the beach, plenty of chairs and umbrellas. Lots of restaurants to choose, plus a buffet restaurant. After you check out at 11am, you can stay and use all facilities by 5pm-that's a bonus not every hotel would offer you.

Stayed in September 2023

The experience overall is good! the hotel is a little bit old! It hasn't been updated in years and you can tell by looking at the facilities.

The staff is really friendly, the food is good, the beach is amazing! the rooms are comfortable! you can find something to eat at every time of the day.

Stayed in August 2023

I was disappointed in the fact that there was no early check in. My flight got in at 7 am, and was not allowed to get a room till 3 pm. It would be nice to have been accommodated but I guess it was fully booked. I would have liked to have taken my food to the room, since it is all inclusive. At times, we were tired and just wanted to take a snack up, but you had to sit in to eat the food in the Italian restaurant. Little snacks like chips, and peanuts in the room as well and have better room service options would have given a 10.

Overall, the variety of food and drinks were great. There was a Steakhouse, Japanese, Italian and Mexican Restaurants to choose from as well as the general buffet. The cleanliness of hotel was superb and so was the beach area! All the staff was courteous as well and always around to order drinks from the lounge, pool area and even the beach. Our rooms were cleaned daily and replenished with everything we drank. Our fridge was stocked with water, sodas and dos equis cans. The ojo negros were delicious as well as the baby mango shots!

Stayed in September 2023

The beds were uncomfortable and the food was subpar.

I loved the location of the property, close to downtown, shopping, local eateries.

Stayed in September 2023

Only criticism is the beds aren’t the most comfortable they are quite soft.

The food is incredible, the buffet has every single option!!! The staff are super friendly and helpful, the pool is beautiful and the room is a great size. You feel at home here.

Stayed in September 2023

It’s hard to contact the property. Don’t use third party sites to book your stay like Booking.com because they will not honor the rates and overcharged you once you arrive to check in.

The hotel is clean and the staff are courteous.

Stayed in July 2023

The food was atrocious. RIU really needs to invest in some better food quality. Understand they have a lot of people to feed and many properties but it was borderline inedible. We had a very hard time finding anywhere on the resort to get a meal we enjoyed. We are not picky eaters, but the food is what will keep us from coming back in future stays

Beautiful view, access to drinks everywhere, wonderful staff!

Stayed in September 2023

Coffee and there were no sauna, steam room, spa and massage services were to expensive

All inclusive, except coffee the rest was good

Stayed in August 2023

Service

Restaurant

Stayed in August 2023

Our family of 4 had a fantastic time. The Entertainment team is the best we have ever encountered. The beach is clean and feels like paradise.

Stayed in August 2023

AC not working in room, had to be moved out after a 1 day without ac. Room key keep dimagnatizing everyday.

The staff and shows.

Stayed in July 2023

Bar, piscina

Stayed in July 2023

There was a very scary and dangerous situation. A drug dealer, who was on the beach, chased a rival dealer onto the property and shot and killed him 25 feet away from the pool area where my girlfriend and I were standing in the pool. It traumatized us and many of the people there who were trying to have a good time. We all had to run back to the building fearing for our lives. I talked to front desk staff and was told that it wasn't their responsibility if someone runs onto the property and shoots and kills someone. They acted as if nothing happened and after the body was taken away by police 90 minutes later, it was business as usual. I felt like they didn't care about the trauma it caused the guests of their resort.

Food, service, entertainment and facilities were excellent. Staff was polite and helpful.

Stayed in July 2023