it was a bit pricey, nothing strange for Cancún. And the air conditioning was a tiny bit loud at night but nothing too dramatic.

The beach was gorgeous and super clean. Food was great and the pools were just what we needed. the staff was of course so friendly and helpful and the food was great value for the price

Stayed in October 2023

Earth/ ecco show ( hired entertainment ) . Definitely should shape up and rise your game up.

Very welcoming staff and accommodating . Beautiful facilities, comfortable room. Pristine beach. Can't wish for more.

Stayed in September 2023

Everything you can expect in an all inclusive resort. It also had some thematic restaurante with a la carte menus instead of the regular buffets

Stayed in September 2023

Private beach, many options at the bar, all fun inclusive entretenimiento excelente 👌

Stayed in September 2023

nothing to report

It was awesome , the hotel, the rooms, they made us an upgrade with no charge. Amazing variety of Mexican food. Excellent customer service

Stayed in September 2023

The service was top notch Everyone at the bar was really nice Especially this guy form the 24 hrs bar Nestor

Stayed in August 2023

The only thing was that the music during day time hours by pool bar is too loud. That's the only reason I'm giving it 9 stars.

The property was good and clean.

Stayed in August 2023

Property is so clean and the location in right on beach. Staff is excellent. Very good customer service

Stayed in August 2023

I liked everything

Great service from the staff

Stayed in July 2023

Breakfast was great there was incredible choices to pick from, wether that was cold sandwiches or your hot food. The staff were constantly busy trying to provide the best service for you I couldn’t fault it and it was in a beautiful setting.

Stayed in May 2023

the beds were awful.

Stayed in March 2023

Air conditioning does not cool the rooms. Even had a tech come look at the a/c in our room and he said that's what we get. The temp in the room never cooled it off enough to register a change on the thermostat. Gym was lack luster at best - I've seen better in a best western.

Location is great! Beach front is fantastic! Service is top notch! Tons of choices for food but quality isn't anything to write home about, it's just ok. Our room was very comfortably furnished and laid out. Grounds are beautiful!

Stayed in April 2025

It wad pretty crowded and loud. Not many places for quiet and peace

A lot of activities that are fun for families

Stayed in February 2025

I didn’t like that I had the room on the back side of the property where they run all the carts through so it was very loud in the aspect. As well as you can hear everything going on in all the rooms at all hours.

I liked all the access to the food and the shops across the street with the pharmacy and a 7-Eleven. Having the beach at your fingertips was really great.

Stayed in February 2025

Terrible experience with the rooms and major SECURITY/SAFETY concerns!!! In the first room that I stayed in, the safety box didn't work! So I had to carry my passport, money and other valuables with me. .And it didn't have a view of anything. So they switched me to a different room the next day. The second room had a very strong chemical oder. They tried to get rid of the oder, but they couldn't. So they switched me to another room the next day. In the third room I stayed in, the dead bolt lock didn't work. When they sent a maintenance person, he said he couldn't fix it, so I had to wait another day. The next maintenance person was said to have fixed it, but when I tried to enter the room, the key card didn't work! So, they gave me new reprogrammed cards, but those didn't work either! Next, they sent hotel staff to try opening the door, and they were unsuccessful. Therefore, I was locked out of my room for about 3 hours. Finally a maintenance person was able to open the door and still the deadbolt wasn't fixed. The next day, they sent another maintenance worker who was said to have fixed the deadbolt. I was happy,... only to be again disappointed to find that the key card didn't work at all! In fact, it didn't require the use of ANY card, and ANYONE could enter my room without using a key card!!! Finally on the morning I was.leaving (today), they sent another maintenance guy who fixed it. OMG, never in my 40 years of travel have I ever experienced this!

The staff were fantastic! In particular, I would like to recognize the following staff: Alex, Tony, and Thalia who were wonderful. The location is close to a beautiful beach!! The Riu White Party was awesome!! 🌟

Stayed in February 2025

Entrance and lobby area

Great location

Stayed in February 2025

The food was terrible and the drinks was super cheap

The stuff was ok

Stayed in January 2025

I am writing to express my disappointment with the uncleanliness and unhygienic circumstances of the room during my recent stay at Riu Playacar Mexico from the 1st of January to the 13th January. Unfortunately, the condition of the room did not meet the standards we had expected, nor those advertised by your hotel. My family and I arranged a 10 years reunion. We had all come from different parts of the world to meet and chose the Riu playacar to celebrate this milestone event. Based on the rating of the hotel being a '5 star' we decided to book. Upon arrival to the  hotel, staff were extremely abrupt upon check in, no proper warm welcome or explanation of the facilities or how the hotel functions. We were literally yelled at when asked to clarify some questions about the all inclusive benefits. Most of our family members had never experienced an all inclusive and were first time visitors to Mexico so  we had to figure it out everything ourselves. There were many unhygienic and unethical experiences in all our rooms and all our experiences. Staff the whole time were abrupt and extremely rude, the best way to describe our treatment was like being on school camp. Food being recycled from one day to another, food was poor quality and cold at all times especially breakfast and lunch buffet. The unhygienic food handling was something we have never seen especially in a 5 star hotel. We are all well travelled business people who travel often around the world and never have experienced such low, poor and unhygienic standards. The fan in our room did not work the whole time we also experienced a dangerous Scorpian in the room. - on the second day toilet seat broke - old springy/mouldy smelling matress that needed to be changed (at this point we were only on day 2 and I had discussed our concerns of the hotel with Samuel the manager.

Nothing

Stayed in January 2025

A long way from Australia and more expensive than anticipated due to the Aussie dollar

Location near the beach was good

Stayed in January 2025

Subject: Formal class action complaint regarding disappointing stay at RIU Playacar (1st – 8th January 2025) Dear Management, I am writing to express my profound disappointment with the unacceptable conditions and service my family and I experienced during our stay at RIU Playacar, Mexico, from 1st to 8th January 2025. Unfortunately, the quality of the accommodations and overall service fell far below the standards we expected from a property advertised as a 5-star hotel. Our stay was meant to be a milestone 10-year family reunion, with relatives traveling from various parts of the world, including myself, Stephanie Ibrahim, James Whitfield, and Ricardo Neira. We specifically chose RIU Playacar based on its purported reputation. However, what should have been a memorable celebration was instead marred by numerous incidents of uncleanliness, poor service, and substandard facilities. Below are specific issues we encountered: Cleanliness and Hygiene 1. Room Conditions: • Mold was visible throughout the rooms, including bedding and walls. • Towels and bed linens had a musty, moldy smell. • Several rooms experienced significant maintenance issues: • James Whitfield’s room had a non-functional fan and even a dangerous scorpion present. • Joseph Gittany's toilet seat broke on the second day. • Stephanie Ibrahim lacked hot water, causing delays for an important pre-booked event. • Stephanie also suffered a skin rash, likely caused by unclean towels. 2. Food Quality and Safety: • Food was consistently cold, of poor quality, and appeared to be recycled between meals. • Food handling practices were visibly unhygienic, far below expectations for a 5-star establishment. 3. Shared Spaces: • The gym was filthy, with an unbearable smell making it unusable. • Public restrooms, particularly near the bar, were in a deplorable state. 4.

Stayed in January 2025

The lighting in the rooms are so bright. Maybe having the main lights with softer bedside lights. The food is okay, not great. Better kids area would be ideal

We really liked the space, the beach, the staff were incredibly friendly and we really enjoyed the events that happened. Lots of options available.

Stayed in December 2024

Bugs in my bed

The pool

Stayed in November 2024

The facilities are good, but the ceramic floor makes it slippery. I don't understand why they use slippery tiles only to put up cones later warning you about the risk of slipping. I had to change rooms because the bed wasn't a king/queen; it was two beds pushed together. They gave us another room where the air conditioning couldn't keep up (I set it to 18°C and was still hot). The fan made noise at first, and one day I even found a cockroach wandering around after my Girlfriend woke me up screaming at 3 AM.

The food was excellent, except for the desserts, which leave much to be desired—except for the fruit, which is the only dessert worth eating. The staff and entertainers were very friendly.

Stayed in November 2024

Asked for rooms for two bookings to be placed side by side and staff reassured me they recorded the request, this was not provided upon arrival and despite being low season staff showed no willingness to help. In addition one of the room had a non working TV and the lock was not working which added 30mins into the checking process. Overall did not feel like a 5 star hotel.

Stayed in October 2024

More employees cooking breakfast during peak time. And there was only one waiter for delivering refreshments to guests at the beach.

Okay

Stayed in September 2024