Please assign adjacent rooms for the same reservation. We were assigned rooms on different floors.

Ponchos, shoes are great really loved them.

Stayed in March 2025

The food at Pancho restaurant is not as good as expected. Did not get help from the staff while bringing our luggage from the Uber drop off area. Beach is not swimmable. Pool area is crowded in the middle of the day.

Location. Close to San Jose del Cabo and close to shops and restaurants. Very good housekeeping staff. Nice concierge. Very good buffet restaurant. They allow us to use facilities even after we did check out for our flight was not until 6 PM. Beautiful sunset. Coffee was not good. Beautiful sunrise.

Stayed in March 2025

To use the restaurants you need to book but alway are full. The menu on the buffet can have may more food. Some ice cream or crepes will be good.

Is a good place to spend time with family. The hotel is more focused in family with kids because they have a little water park for them. The food is acceptable and the drinks are good. All the staff are very kind.

Stayed in March 2025

Drinks were mostly mixers (very light on alcohol; seems they could have made "regular" drinks for the all-inclusive price); walls between rooms were paper thin and at times neighbors got quite loud.

Breakfast was always great; most other dining also good; late poolside special lunches/grills were awesome!

Stayed in February 2025

Not much, it’s what you see is what you get. We’re not huge fans of any all inclusive buffet, so as planned we are out often. Great options nearby. Beach drink service wasn’t great unless Daniel was working, such a great soul!

The beach was in abundance! Could usually find some nice loungers for the day.

Stayed in February 2025

Our shiwer room is clogged and the sink room 543 And just for an advice for the good of the hotel and restaurant , just pls lower the salt of some of the food in the buffet mostly salty pls taste it esp . The soup just saying for the improvement..but the rest are good and perfect..highly recommend

Breackfast is perfect

Stayed in February 2025

None

Splendid exposure

Stayed in January 2025

Cold food on the breakfast buffet

Our ocean front view room. Marco at the front desk. Nice pool.

Stayed in January 2025

For the price , The facility should be cleaner. The sliding glass door to the ocean view would have been nice if it were clean. The shower head was literally tied in place to hold it up.

The location

Stayed in January 2025

I found the bed was quite hard and the food at the a la cart restaurants was just ok, missing the wow factor. The gym was sufficient but a lot of equipment was broken.

The buffet was nice, the hotel itself was very clean. The location is fantastic. Friendly helpful staff.

Stayed in January 2025

Few issues in the room

Food was ok. Nothing amazing

Stayed in January 2025

Check in experience. Pressure to get you to sign up for a tour to buy a VIP package. Personal concierge doesn't respond to messages when they realize you have no interest in buying Check in/out staff not as friendly as I would like. Late check out room was offered but then withdrawn. Attitude of staff wasn't good Booking process for the a la carte restaurants needs a rethink

Great location Good selection of tasty food Entertainment program (if thats what you want) Large rooms

Stayed in January 2025

Not a swimmable beach. I mean, you can, but it's not safe. Every time could be your last. We got an Uber and used Chilleno public beach or Padilla public beach instead. I was very upset with the hotel for having a non-swimmable beachfront.

I like the staff. Everyone was very polite and helpful. The restrooms were super clean. The restaurants were delicious with great service. My personal thanks to Alex from the buffet. I kindly asked him to do something for my wife and daughter's birthdays, and he and his coworkers were amazing. This was one of the best birthday surprises for my wife and the next day for my daughter. Again, the staff is amazing; there is almost no room for improvement. Oh yes, two more amazing waiters: David from Pancho's and Aaron from the buffet. Very nice people.

Stayed in January 2025

Suddenly there are more restaurants and food options. I would like a place that only serves desserts, including ice cream, I had to go outside to buy one. The drinks are not very fine. The New Year's Eve dinner and the show were excellent.

Good location next to the beach. Waiters, workers and servers always in a good attitude. Rooms are spacious, clean and comfortable.

Stayed in January 2025

Didn’t think the all inclusive food was up to parr nor the drinks

Nice big rooms and clean

Stayed in October 2024

The food selection could improve

Close to town and the beach

Stayed in December 2024

A little more food variety. Better quality of food at the Mexican restaurant.

Food had a lot of choices, however, sometimes some of the same items each day that there ended up not being a huge variety of different things to try during our week stay. Surprised there wasn't more fruit options or fresh guacamole every day. However, food was good. Pizza was great at the pizza shack. Drinks were okay, but light on the alcohol. So if you wanted a stronger drink, ask for an extra shot of alcohol to mix in yourself. Marco Polo restaurant had great food. Panchos had 'just okay' Mexican Food. Were never able to get reservations to the Asian restaurant Zai. However, it always looked quite busy, so must be good. A variety of desserts, but lots of the same thing each day. Breakfast was great. Does anything beat Mexican oatmeal? Love that stuff. Hotel staff was great and did a nice job of taking care of guests. Nightly entertainment - went to a few of these. Very amateur shows, so don't expect high quality productions. Hard to get loungers around the pool, you have to 'reserve' these with your pool towel extremely early if you want a place to lounge later after breakfast. The typical annoyance of folks that 'reserve' their chair and don't show up to use it until mid-afternoon, so it sits unused most of the day. They definitely need more pool chairs for guests, or at least add more loungers to the beach area. The hotel and grounds were very well kept, everything was clean. Beds were comfortable and rooms were cleaned nicely each day by housekeeping staff. There are 2 categories here - guests, or members. We did attend a membership presentation, and while we enjoyed our stay, we rarely return to the same place twice, so declined becoming members. However, I spoke to several members who have been coming there for 10-15 years and seem to be very happy with the resort. The location is great. We did go to downtown San Jose during the Thursday evening Art Walk - this is a MUST DO when visiting.

Stayed in November 2024

Had to wake up early to get chairs at the pool, buffet food was ok

Nightly shows

Stayed in November 2024

Room amenities are really basic - for instance, no conditioner or other complementary toiletries other than 2 in 1 shampoo, body wash, and lotion were provided. Bathroom was clean but definitely had an older / dated design. Room temp was set at 79 F when we arrived which was pretty hot. Food was so-so, unfortunately there’s really only 1 buffet restaurant that was open without needing a reservation. And reservations are hard to book, especially for a short stay. I didn’t find the sheets or bed very comfortable, and with the AC on, the sheets are actually very thin. Was given a double twin room and I don’t remember being asked if we preferred a king bed during check in.

Staff was courteous and helped with any issues that came up. The pool was nice!

Stayed in November 2024

All good

Stayed in November 2024

Solicitors on the beach, pool chairs running out because people threw their towels on them before 8 am, and felt like we needed to tip at bar and on site all inclusive restaurants, which we did.

Friendly staff, very clean, close to shops and restaurants.

Stayed in October 2024

Not enough shade at the adult pool. Lobby coffee machine needs a trash can.

The pool for adults was good Food was good

Stayed in October 2024

Mellow social life

Stayed in September 2024

My room AC is broken

Stayed in September 2024