I was treated poorly from the staff right away. I don’t want to be petty but everyone in line to check in was asked if they wanted a drink, which they got. I was never asked. I even ask the staff for a drink when they were handing them out and they told me to just go to the bar when I’m done. Just weird. I tho k they don’t like the idea of a solo guest I’m not really sure. Also the food is literally disgusting at least what I had. I walked off site to eat because the stuff they serve comes out of a microwave 100%. Just walk across the street or Uber into town you’ll be glad you did.

It was a clean bed to sleep in and I drank probably 15 margaritas. That’s about the only good thing here.

Stayed in August 2024

AC was not working in common areas like the buffet. The food had limited choices and they were not that good. It was difficult to use the app to make dinner reservations. Most of the time it said full, but when we checked the restaurant was mostly empty. The pool is small and crowded. The kids zone was small and not much area to play in. The staff wasn’t too accommodating when we said we already booked our tours and activities prior to coming. All in all we were glad we had our vacation but we will not be going back or recommend it to others.

Stayed in August 2024

They didn’t have no air or hot water in my room. The whole property was hot

Pool

Stayed in July 2024

We could stay all day at the resort and stay busy walking the beach, playing in the pool and watching the shows and trying new foods at the restaurants. We also went on explorations. We had a great family vacation.

Stayed in July 2024

The food was disgusting!!

Some staff where really friendly and the shows where nice.

Stayed in July 2024

Property is very dated. Beds are really firm/uncomfortable with micro-pillows. Food was very below average quality. Was a complete turn-off.

The service was very gracious. Lots of help. Drinks were good.

Stayed in July 2024

they didnt provide refund for the nights not used

Stayed in June 2024

Food was disgusting, literally leftovers with some adjustments were served next days , AC in the room didn’t work, we asked many times to fix it but unfortunately they did not. Restaurants were always full and was not possible to book a table . My toddler got stomach issues from their food . We left hotel deeply disappointed and would not recommend.

Location

Stayed in May 2024

We booked as a family with two small children; they placed the rooms on different floors. We had to downgrade our rooms to be close to the children's room.

Stayed in April 2024

We were a bit uncertain when we booked our stay. We’d never used booking.com or been to San Jose, Del Cabo. The photos looked ok but not great. Price seemed like a good value. Turns out it was a GREAT value. Highly recommend the Royal Solaris.

Stayed in April 2024

Cafe food was not good at all and not appealing. could not book a restaurant fully booked. the noise levels were crazy, anyone walking in the corridor you could hear them and lastly we had a room with door if wanted to share and the noise from next door was unacceptable. never staying there again

Stayed in April 2024

Food was very poor quality , very small selection , same items every day. Even the food in the restaurants was of very low quality. No drinks until 11am!!! Customer service manager was rude and unhelpful and misled us on when we can do restaurant bookings.

Room was great, facilities were okay.

Stayed in April 2024

We couldn't get into the beach because if the high waves. We had to go else where. But the pools at the resort were great.

This was our first time traveling all inclusive. Let me tell you it was amazing. All the staff is very friendly the food amazing. Alex the concierge guy has amazing customer service. Claudia at the restaurant Los Panchos amazing service. Eduardo at the cafe Solaris also great service.

Stayed in March 2024

Concierge promised a 3-day stay voucher to me and my family if I watched their presentation. I watched the presentation for 3 hours and they never sent me the voucher. I already called the property, emailed, sent WhatsApp, nobody responds. Is this a SCAM?

Stayed in March 2024

tired facility, just basic ok food, wavey ocean, liars time-sharing salespersons

cheap place

Stayed in March 2024

The drinks were watered down. The food wasn't good and I'm not picky. The buffet area was very loud. The pool and "hot tub" was cold. The concierge was suppose to make us a reservation at the restaurant and we get to the restaurant and they treat us like we are lying. The experience was very disappointing.

The hotel is in a good location with nice view and grounds. Some of the staff was friendly but some was not. The hotel was clean.

Stayed in February 2024

The drinks, were terrible, the food was very mediocre, The sun loungers were uncomfortable and old. The room was fine .

The coffee shop was excellent and the check in and out was quick and friendly.

Stayed in February 2024

The food was horrible and the bathroom inside the room was disgusting. When I talked to the manager Diana, she said I already had an upgraded room. The shower had rust and very slow drain and stains in the sink from poor cleaning. I will never stay there again. Also the scamming for time shares are just too much!

I like the location and the outside esthetics.

Stayed in February 2024

The building is quite old and not well cleaned and maintained. The staff was not so kind and the times for opening of snack bars is not respected by the staff (the receptionist and all hotel brochures report that the lunch opening is at 11:30, the operating staff pretended to open snack bars at 12). We had a very bad experience with the shuttle to the airport organized by the hotel travel agency.

The location is near the Los Cabos airport and right in front of the ocean. We had a room with ocean view.

Stayed in February 2024

We had to call housekeeping several times to get our room made up. One day they were so late, we told them never mind. There was maintenance going on the rooms on both side of our room, a lot of noise until 8pm.

It was clean and the staff was very helpful.

Stayed in January 2024

Food is terrible..my AC broke so I had a guy come fix it and got a $700 US bill that was removed 5 days later but trying to get it dealt with for those 5 days took away from my vacation..

Great location,clean,nice room

Stayed in January 2024

My room lacked some maintenance. It didn’t have a shampoo dispenser in the bathroom shower and soap dispenser by the bathroom sink like other rooms. Also sink drainage was slow.

Location on beach and short distance to San Jose Del Cabo. Price reasonable. Friendliness of staff.

Stayed in December 2023

Not so clean. Old fashioned with a number of bad equipments. Room had not been cleaned properly (EVEN NOT CLEANED ALL DAY LONG). Staffs are kind but did not offer clear services

Just Price. Coffee only

Stayed in November 2023

The resort provided a buffet style meal breakfast and lunch which was not what we were expecting for an all inclusive resort on our 1st day. Then 2nd day all areas were placed on locked down due to hurricane Norma which is understandable however to serve a basic buffet style and cram all guests into a cafeteria type-room was unacceptable. The lobby was filled all day and evening with bored guests...most checking out the following day as you continued same protocol Sunday morning. The terrible thing was you then discontinued alcohol service the entire day Saturday leaving all your guests to just sit in a lobby. Our resort was pretty much the only one cut off as friends nearby had alcohol and various food and entertainment services. Not a good manner to accomodate paying guests for services not rendered.

Room view of partial beach

Stayed in October 2023

Since I arrived on Tuesday never did they come clean my room I had the tag on the handle. I had to call for room services and still didn’t come until yesterday I had to make a complaint that I needed clean towels and toilet paper and the room service the floors needed to be swept

Nothing horribly customer services no staff was friendly at all

Stayed in October 2023