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  5. Reviews of Palmaïa The House of AïA All Inclusive Wellness Resort

Reviews of Palmaïa The House of AïA All Inclusive Wellness Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Paseo Xaman - Ha Manzana1, Fracc Playacar, 77710 Playa del Carmen, Mexico

#5 of 248 hotels in Playa del Carmen

Guests' Choice

Review Score

Based on 137 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.7

  • Facilities

    9.4

  • Staff

    9.4

  • Value for money

    8.5

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 9, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I prolonged my stay in Palmaïa twice. It’s a magic place with a deep healing process and a lot of pleasure.

    Stayed in March 2025

  • Reviewed: April 6, 2025

    9.0
    Peaceful
    • Solo traveler
    • King Suite Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    If you are looking for a spiritual wellness vacation. This is your spot! I'm plant based and the menu caters to those who live in a plant based lifestyle. Which is hard to find when vacationing. They do have meat option meals. This is a relaxation resort. If you want to party, this is not the place. It is expensive. Start saving...lollll. Well worth it!

    Stayed in April 2025

  • Reviewed: April 6, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    This place is sanctuary and luxury. Best therapists, best food, best treatments, best healing practices.

    Stayed in March 2025

  • Reviewed: March 16, 2025

    10
    Palmaia is a paradise ! Outstanding customer service! The staff definitely enhance the experience!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing! This property exceeded my expectations

    The property was absolutely beautiful. The beach was stunning ! The facilities were thoughtfully and beautifully laid out. Use of wood and all natural materials! The wellness activities were transformative. The staff ALL were hardworking , beautiful and welcoming souls

    Stayed in March 2025

  • Reviewed: March 2, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Everything. Absolute heaven. I never go anywhere twice but we’ll be back!

    Stayed in January 2025

  • Reviewed: February 28, 2025

    10
    Wish we could have stayed for weeks!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights

    Could have had more program - the yoga sessions etc got a bit crowded at times. We chose this place specifically for vegan food, and so it was a bit disappointing so many of the staff talked about eating animals, not being vegan, etc. with us. (But - all the vegan food was AMAZING, all the menus were AMAZING, plate size was perfect, loved all the different restaurants, and all staff were incredibly friendly and provided awesome service).

    LOVED our stay. Amazing staff, amazing food, amazing facilities, WONDERFUL beach and jungle, wonderful locations for yoga and pranayama.

    Stayed in February 2025

  • Reviewed: February 22, 2025

    8.0
    Unique location and concept with exquisite set up, but needs to upgrade the service
    • Leisure trip
    • Family with young children
    • Family King Suite
    • Stayed 9 nights
    • Submitted from a mobile device

    The resort is supposed to be 5 Stars but the service is not consistently 5 stars - while the receptionists and the buggy drivers are absolutely awesome, the service at some of the restaurants is not where it shiuld be (esp Su Casa is extremely slow and random - eg needed 20min every morning to get water and coffee and get someone to order breakfast - it is a pity as the location is absolutely stunning). The food offering for non-vegan kids could be improved too. A more tangible concierge service should be offered sat 5 stars place. Also the awesome beach bar is underutilized esp in the evening.

    The location and the set up is unquie; even though it is a resort, one has the feeling of remoteness somewhere in the jungle while having exquisite restaurants and bars in terms of design and scenery. The offering of yoga or various meditation classes is great and the food is super healthy / clean (though not always tasty), which we loved.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    10
    Magical Experience at Palmaia! Can't wait to go back!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 5 nights

    Continue to invest and improve on the classes/sessions offered. We enjoyed these classes and I don't want the hotel to lose sight that this is a very important aspect of our stay.

    LOVE Palmaia - the experience was incredible! Enjoyed all the sessions (especially Pranyama and Yoga)! This is vegetarian HEAVEN and as someone who finds other all-inclusives mediocre when it comes to food for vegetarians, this really is the BEST - Food is DELICIOUS! Beach is beautiful and property is well maintained! Would definitely go back!

    Stayed in January 2025

  • Reviewed: February 16, 2025

    10
    Paradise
    • Leisure trip
    • Couple
    • King Suite with Bathtub Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Very thoughtfully designed with comfort of guests always priority. Food so fresh healthy and delicious. Cocktails on the beach amazing.

    Stayed in February 2025

  • Reviewed: February 14, 2025

    10
    Beautiful, spiritual, yummy!
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    Great vegan food. Our seaside view was breathtaking. All of the staff was so friendly and welcoming. Lovely, thoughtful activities program.

    Stayed in February 2025

  • Reviewed: February 8, 2025

    10
    Absolutely Amazing!! We'll come back
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights

    Nothing, everything was perfect

    If we could give this property 100 rating we would. It was absolutely amazing!! We aren't vegetarian but could become one with the amazing vegetarian offer of PalmAiA! In particular the tacos truck!! But it was also great that they offered non veg alternatives. The location is amazing, the beach is perfect, the facilities are just incredible whilst preserving the natural landscape where they reside! The daily classes where spectacular, we loved each and every single one of them, and the locations in the middle of the jungle or at the beach were just magical. The staff were extremely friendly and always keen to help. And the manager was also so nice and approachable anywhere we met him! Honestly I would 1000% recommend, we left recharged, re-energised and with our tummies happy!

    Stayed in January 2025

  • Reviewed: January 26, 2025

    8.0
    Great Wellness Resort
    • Leisure trip
    • Solo traveler
    • Family King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a little expensive as I personally don’t eat enough to justify the cost of most all inclusive resorts.

    Rooms were spacious and the swim out options were great. The wellness classes (yoga, meditation, art) were great. Service was fantastic all around .

    Stayed in January 2025

  • Reviewed: January 23, 2025

    9.0
    Perfect stay, perfect food, very professional staff. Price is high, for sure, but something that is worth as an experien
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Only one very minor thing: the bicycles were not functioning well and even without breaks. For such a perfect place, with luxurious standards this was a minus. To be honest it was better to not even have them there until you relate them.

    Everything. Difficult to even give some constructive feedback. The whole complex is beautiful, food variety, quality and healthy/ taste balance is incredible, the staff is over prepared and kind. Beach bar was great, the coffe place. On top, this is a vegan paradise, but perfect if you simply want to eat healthy tasteful food. The concept of architected of life is great, but could include some other activities not so focused on healing e.g. the drawing was wonderful, the yoga too. Maybe some group training could the nice?

    Stayed in January 2025

  • Reviewed: January 22, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 6 nights

    I had an absolutely wonderful stay at this hotel! The food and drinks were exceptional – every meal was a culinary delight, and I appreciated the variety of vegan options available. It was so refreshing to see such attention to diverse dietary preferences. Amazing staff. The beach was stunning – beautifully maintained, clean, and perfect for relaxing or enjoying a peaceful stroll. The hotel itself is gorgeous, with a well-thought-out design and immaculate upkeep that made our stay even more enjoyable. While everything about the hotel exceeded my expectations, I would not recommend the spa services. I booked a manicure with gel polish, but unfortunately, the experience was disappointing. Spa staff damaged my nails, which was frustrating. However, this is not the hotel’s fault. I left the hotel feeling incredibly satisfied and can’t wait to return. It’s a place I would highly recommend to anyone seeking excellent service, delicious food, and a stunning location!

    Stayed in January 2025

  • Reviewed: January 20, 2025

    10
    Beautiful resort, very relaxing.
    • Leisure trip
    • Couple
    • King Suite with Bathtub Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    Sometimes it took a while to get food and drinks.

    It was beautiful, and the healthy concept was a delight.

    Stayed in January 2025

  • Reviewed: January 18, 2025

    10
    Excelent service, location, food, environment
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    I would add more non vegan options

    Everything!

    Stayed in January 2025

  • Reviewed: January 11, 2025

    10
    Best hotel we have ever been: amazing food, incredible team and breathtaking location
    • Leisure trip
    • Family with young children
    • Family King Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Loved all 🩵

    Beautiful property overall: beautiful rooms, amazing beach and outstanding facilities

    Stayed in January 2025

  • Reviewed: January 8, 2025

    10
    Was there with my family and friends for a week to celebrate my birthday.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It was just very good. I have been a venue finder of special hotels/resortsin the world and it is difficult to find a place so beautiful and the high quality of food and drinks . Can stay there as health retreat or a family holiday. Everything is high quality.

    Stayed in December 2024

  • Reviewed: November 16, 2024

    10
    it was my first say in Palmaia .I discovered for myself amazing place for retreat .
    • Leisure trip
    • Solo traveler
    • Family King Suite
    • Stayed 7 nights

    The same menu in restaurants every day . Noisy a/c in the room.

    I wasn't ready for vegan oriented food. But I liked it ! Deliciously cooked and beautifully served . Restaurants are very good and perfect staff ! Nomadic Guides ! Unforgettable service ! Oscar and Esteban were amazing Guys !

    Stayed in November 2024

  • Reviewed: November 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to leave 😭

    Everything was perfect. This is the best place on earth.

    Stayed in November 2024

  • Reviewed: October 17, 2024

    10
    Fabulous relaxing experience
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 10 nights
    • Submitted from a mobile device

    Nothing

    Such a beautiful hotel! Facilities are just wonderful, the daily wellness programme offers a wide choice of options including yoga, sound baths, mindfulness classes. Food is fabulous, we are not vegan and there was lots of options to add in protien. Staff are exceptional, so many to mention, but especially Reyes who kept us topped up with drinks at the beach, Kassandra, our Nomadic guide, and the restaurant staff, Luis, Domingo, Juan and Blass! Plus many more! All staff are what really make this hotel, would definitely return if we get the chance.

    Stayed in October 2024

  • Reviewed: October 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Suite Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Not many amenities. Limited menu options at restaurants

    The location is amazin. The beach is beautiful

    Stayed in October 2024

  • Reviewed: October 5, 2024

    10
    Relax, peace and joy. This resort is designed for every aspect of the human body, from mind to soul.
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    In a few words, the best resort I have stayed in so far. Everything is designed with attention to the minimal detail.

    Stayed in October 2024

  • Reviewed: September 30, 2024

    9.0
    Discover this wonderland for yourself!
    • Leisure trip
    • Solo traveler
    • King Suite with Bathtub Ocean View
    • Stayed 4 nights

    The classes are awesome, the people are amazing, and the food is delicious. Most importantly, the return to self that this place enables is extremely unique. I've been twice and it will continue to be part of my self-care for the rest of my journey! Thank you to everyone that makes this place magic.

    Stayed in September 2024

Showing 1 - 25

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