The restaurants are not 5-star, but enjoyable nonetheless. Excursions and overall nightly costs do not offer the best value.

Good facilities, close to the airport & very friendly staff. Special mention to the Café team for their efforts every day in particular Eric & Ariadna

Stayed in February 2025

Nothing

Absolutely everything, worg every penny Excellent service from Alehandro (thai restaurant - recommended)

Stayed in February 2025

That part of the beach is not great for swimming.

The facilities were good. The restaurants were mostly very good and the food at the buffets was fresh. The staff were friendly and helpful and keen to ensure that we had a good experience.

Stayed in December 2024

While the concierge desk is very helpful, they may try to offer a "free breakfast" at their sister property with a resort credit in exchange for listening to a 90 minute presentation. Just an FYI!

The location was amazing! Two beautiful pools overlooking the ocean. And the beach right there, easily accessible from the pool deck! The resort offered so many activities and shows. Between the 4 restaurants, the food was excellent. I would absolutely stay again!

Stayed in January 2025

Absolutely everything! The staff was super nice, friendly and helpful.

Stayed in January 2025

The bar has sports on making it very unpleasant to hang out in, but the drinks were good

It’s always a nice surprise when an all inclusive has good food. Even room service was delicious! The room was beautiful and I only wish we had time to stay a bit longer.

Stayed in December 2024

The ocean was too intense to be able to swim in but the pools were wonderful and perfect temperature.

I liked the jacuzzi in the room after walking all over Cancun. The food was really good as well and all the meals I fully enjoyed. The ambiance of the place is very peaceful and you are able to just relax all you want.

Stayed in December 2024

It’s quite expensive, but you’ll get anything you ask for.

The staff members are adorable, the location is perfect, because it’s close to the airport and has its own beach. The food at the hotel is great, especially the breakfast.

Stayed in December 2024

No transportation from airport to resort. Taxi too high price. Could not trust local transport, or UBER Not prepared for stressful resort purchase options

Food was excellent, even accommodatingif you have allergies.

Stayed in November 2024

It was amazing

Stayed in October 2024

Everything was excellent, the only thing that was disappointing was that we asked in advance to hear about ideas to surprise the partner for his birthday and only later found out through other guests in the hotel a lot of other things that we didn't know about. It was very sucks

very high level. The food is great+++. The room is perfect. the pool. the team . Very suitable for couples especially!!

Stayed in September 2024

Beautiful location, Great service staff, just easy to relax there

Stayed in July 2024

There were a couple of staff members in the main restaurant (the one where they mainly serve breakfast) who were quite unfriendly. I’m an early riser so I was able to secure chairs at the pool everyday, however I do think that more pool chairs are needed. The bathroooms near the pools need to be thoroughly cleaned throughout the day (not just a high-level “tidy-up”).

Really beautiful property, with stunning views from absolutely all over the hotel - there’s ocean-views from every corner of the hotel! The beach is gorgeous, with soft white sand, however you cannot actually swim in the water as the current is too strong. The staff were overall really great!

Stayed in May 2024

Not enough restaurants option Need To have more activities with energy

Stayed in May 2024

A little surprised there wasn’t more of a concierge service given the price but overall a great experience!

The staff was very attentive, they let us check in and enjoy the resort before our room was ready which was nice to get our day started. The staff was always available to help out and refill our drinks. The food was good with a good amount of options. We spent most of our time laying on the beach under the umbrellas

Stayed in May 2024

Very friendly staff, ocean view was excellent and the glass balcony always clean no pigeons (birds poop) very easy to get to Italian restaurant wonderful plenty of beach towels no limit and always available we had a full bar set up in the room big bottles not small shot bottles and a ice machine on each floor I can truly say this is the finest 5 star I have stayed in and loved the wonderful beach chairs with cousins even at the pool 😎 headed back in November

Stayed in April 2024

There’s quite a bit of upselling going on. When we first got to the resort, we were so tired from traveling, all we wanted to do was go up to our room. we were asked a few times if we wanted to either upgrade our room or take a tour of a promotional new hotel. We were not interested in either yet, we were asked a few more times over the next couple days if we wanted to act on the promotion. We politely declined.

The resort is beautiful and very close to the airport. The views of the water were breathtaking. The staff were incredible and very friendly. I would definitely come back.

Stayed in April 2024

Very comfortable stay. The personnel was very kind and helpful. The room was spacious and the bed comfortable. The food and entertainment options were good too. Generally positive experience.

Stayed in March 2024

The entrance of the hotel didn’t feel like a 5 star establishment. All a-la-carte restaurants served disappointing food. The sales pitches at the start and end of stay came across forced and unnecessarily so reminiscent of a door-to-door cold caller experience.

The breakfast and lunch buffet, the rooms, the beach, the location. Most of the staff were very polite and friendly. The hotel was very clean.

Stayed in March 2024

The rate per night

Was very good

Stayed in December 2023

As expected for all-inclusive, food and drinks were average at best, with some exceptions (I really recommend the Beef Picanha at Fuego, it’s so good!). Most cocktails are very sweet/use premade mixer. Room service food has small portions and cooled down quickly, I’d recommend just going to one of the 4 restaurants. Depending on high/low season, you need to make dinner reservations for the restaurants which can make it difficult to get the times you want during a short stay. The first night it is understood that you should try to walk in somewhere, and they will do their best to accommodate you. Very pricey per night, though perhaps your use of the all-included amenities may make it a better deal than paying per-drink/per-meal at a similar but non-all-inclusive resort.

Very comfortable room and hotel - great service, beautiful pool and beach, and top-north entertainment. We spent both days down by the beach (get there early to claim a beach lounger with towels and a personal item or two), they have an ocean lifeguard on duty, staff to setup/move umbrellas for you, and waitstaff from the bar who will deliver drinks and snacks directly to you. The Palace Resort group has an app, which is actually quite useful for knowing what is going on when and for making requests like maintenance, room service, or dinner reservations. Your room mini fridge will be restocked each day, including the 3 Liter bottles of water (I drink a lot of water, this was much appreciated). We also requested the complimentary anniversary package, which added some extra romance to our stay. We went to one of the evening entertainment activities, the “Glow Motion Show”, and it was truly exceptional. Definitely worth checking out the entertainment programming, the hotel staff works hard on it to make their events and activities fun and engaging.

Stayed in February 2024

loved everything

1st time there. Will definitely go back

Stayed in January 2024

The Sun Palace has so much to do and and the staff is outstanding.

Stayed in January 2024

Everything!!

Stayed in January 2024