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Reviews of The Hostal Inn

Calle 44 Norte entre 15 AV y 20 AV Colonia Zazil - Ha, 77720 Playa del Carmen, Mexico

#15 of 23 B&Bs and inns in Playa del Carmen

Guests' Choice

Review Score

Based on 94 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.6

  • Location

    8.1

  • Facilities

    7.4

  • Staff

    8.8

  • Value for money

    8.1

  • Free Wifi

    8.7

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Showing 1 - 25

  • Reviewed: February 25, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No plug to charge the phone near upside bed

    The hostel is quite good for the price. Staff is very nice.

    Stayed in February 2025

  • Reviewed: February 10, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Missing racks or place where you can put your luggage and items.

    Staff, Vibe

    Stayed in December 2024

  • Reviewed: February 3, 2025

    8.0
    Decent
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bread in the morning, pretty awful

    Nice hostel, good for a night or 2

    Stayed in January 2025

  • Reviewed: January 30, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 7 nights
    • Submitted from a mobile device

    I supposed to stay 5 days , i stayed 1 month! The place has great localisation, not far from the beach and main touristic street but in the calm area. I was in woman dormitory, it has enough space for privacy and lockers. Safe space. Each dormitory have private bathroom and kitchen, this is really great.

    Stayed in January 2025

  • Reviewed: January 19, 2025

    9.0
    Great Stay!
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was too basic

    Location Multiple Kitchens

    Stayed in January 2025

  • Reviewed: January 18, 2025

    7.0
    Good
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    They charge more than the price you get on booking. I understand the using card cost more, but they still don't honor the price on booking.com

    Stayed in January 2025

  • Reviewed: January 12, 2025

    8.0
    Very Good
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The place was only cleaned when someone new is coming in, sometimes the bathroom was clogged with sand and is a little dirty. Also my roommate kept thinking that I took her utensils when I didn’t.

    The staffs were very helpful and very nice to me, especially Karim, who helped me with my backpack and bringing me things I need. The hostal was nice for a couple nights of stay, the place is spacious and every room have its own kitchen and bathroom.

    Stayed in January 2025

  • Reviewed: January 11, 2025

    7.0
    Curucuuu
    • Business trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    I'm sure there are better options but for $14 usd it did the job.

    Economico

    Stayed in January 2025

  • Reviewed: October 26, 2024

    9.0
    cheap nice place
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    perhaps sometime a bit loud in the night but I mean... that's what u get when u stay at hotels.. always travel with earplugs

    it serve it's funcion i was looking for a cheap hostel where to stay and for so cheap u cannot find much better. beds were comfy and clean some had curtains some not. and the people working there were nice. honestly pretty good for the price.

    Stayed in October 2024

  • Reviewed: May 26, 2024

    8.0
    Good overall
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 6 nights

    Air on only 8pm to 8am.

    Nice courtyard for eating or socializing. Air conditioning worked well when in use. 24 hour coffee.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    8.0
    Nice and quiet
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    They put the aircon on 23, I think it should be lower than that, maybe 19, because the room was still hot (depending on the outside heat). A volunteer staff was mean, and made up a story of toilet papers been left on the floor, so she would not have to clean the bathroom. We never saw any of what she was talking about.

    There is a small, separate from the dorm, kitchen just for each dorm.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Good, I guess
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night

    One of those places where I'm sure I would have a completely different experience had it not been for bad roommates. 1st impressions were great - clean, spacious, the dorms organised like individual 'apartments' (each with its own bathroom, kitchen and a little seating area that could be used for dining or remote work, especially since wi-fi doesn't work in the bedroom). Sadly, however, I shared a room with what appeared to be long-term stays (or just people with little co-habiting experience, never actually met them) so it meant that the recepcionist had to take out their things to, at least, give me a locker but absolutely every other surface was covered in their things and I could not use the seating area or the kitchen. Moreover, they had arrived during the night and were hanging in the nice common area but kept coming in to get something, turning the light on and speaking loudly with zero concern for that other guest (me) trying to sleep. Again, the property and the facilities seemed good but I never got to enjoy any of them. Location-wise, it is far from the centre but a safe familial neighbourhood.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It’s close to the Main Street but in a far side.

    The room was big

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Long walk but happy I booked here
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night

    It is a far walk from the ADO bus station, but it is super close to the end of the main walking street so it is super convenient for night life.

    This hostel is unique because each part has their own kitchen. I really enjoyed having my own space while being able to meet others. Air con was working well.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    7.0
    Nice and clean, not too noisy
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Place has no name, no flag, ni indentification outside. They billed me more than my confirmation on booking, staff were sleeping in my room and were “getting ready to go out” until 12:30am…high hills shors and lights on in and out the dorm, no water pressure in the water sink,toilet and shower (need no go downstairs). Breakfast is bread with strawberry jam so bring eggs and fruits ;) and ear plugs for the neighbors.

    Quiet area, not too far from the downtown and a lot of options for groceries :) Comfortable bed and nice kitchens. Power socket and mini light for each bed. Clean in general. Beautiful terrasse to chill. Bike rental available.

    Stayed in April 2024

  • Reviewed: March 3, 2024

    8.0
    A very good place and starting point for discovering Playa
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night

    The room felt a little crowded, but normal for a hostel I think

    The staff are very friendly and helpful, nice patio

    Stayed in January 2024

  • Reviewed: February 22, 2024

    7.0
    Nice hostel in good location
    • Leisure trip
    • Couple
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    It is a new hostel and a few small things are still missing: Socket by bed Hook to hang towels and clothes in the bathroom. Cooking equipment in the kitchen is very basic, 2 ring camping hob and plastic crockery. There was no hot water for the 2 showers we had but that may have just been bad luck.

    The people who run the hostel are really lovely. Nice outdoor seating area. Water and coffee provided all day. Good location, close to beaches, bars, restaurants and supermarket.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Perfect stay in Playa
    • Leisure trip
    • Group
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very central location, not too close to the noisy part of town...

    Friendly staff, clean, close to amenities

    Stayed in January 2024

  • Reviewed: February 15, 2024

    7.0
    Basic, on a budget accommodation
    • Leisure trip
    • Couple
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There is not enough staff, so no proper cleaning is done. Usually the was not toilet paper in the bathroom and the trash from the kitchen was never collected in 5 days, attracting many flies. Towels are not provided for free. There was a water leak under the kitchen sink. The kitchenware was old and not enough. There was not a light and a shelf at the beds of the dormitory.

    The location is good, it is 15 minutes walking from the beach, the main pedestrian street, and there are also supermarkets and restaurants in walking distance. The staff was friendly and helpful. There was also free coffee and water all day and breakfast (bread with marmalade).

    Stayed in January 2024

  • Reviewed: February 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly staff, who speak English! We stayed for 2 nights and were satisfied with everything. Nice hostel close to the centre of Playa.

    Stayed in February 2024

  • Reviewed: January 24, 2024

    8.0
    Super comfy beds!
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night

    WiFi only works properly in the common area and rarely inside the dorms. Can be problematic when it rains cause there is little covered space in the common area.

    The hostel had a nice chill vibe. Great music always playing but not in a loud disrupting manner. It had a more B&B vibe than a hostel. Each dorm had its own bathroom and kitchenette. The beds were excellent, and the room was cool and quiet at night

    Stayed in January 2024

  • Reviewed: January 22, 2024

    8.0
    Wonderful hostel
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 6 nights
    • Submitted from a mobile device

    There was a very unhygienic man that stayed in the dorm. The staff was horrified by his smell and took many efforts to disinfect, remove his dirty clothing, burn incense. Unfortunately he came back drunk and noisy in the night and we girls literally felt unsafe in the room. I know you cannot control everything but I think ***he should have been asked to leave due to hygeine and the discomfort he caused to everyone sharing space with him.*** I did mention this to the manager in the beginning and I hope in the future they would take such a measure to better insure comfort and safety of all guests.

    The staff was helpful, everything was always clean especially the bathroom, my room had a locker with a key. Nice music always playing and low key vibes in the outdoor space. I think it's a great hostel that is always making improvements.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    8.0
    Decent
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 2 nights

    - Lights were dim in the room. - The facility is a bit limited. Not much common space to cook for example.

    - The staff is very nice and friendly - There is hot water in the shower

    Stayed in January 2024

  • Reviewed: January 5, 2024

    9.0
    Great atmosphere and close to the beach
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing comes up for now that I would dislike

    Great location and comfortable beds

    Stayed in January 2024

Showing 1 - 25

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