Mirrors not clean.. microwave wasn't working but did fix after asking a couple of times..no extra blanket for bed just top sheet

Rooftop ..#117 room with balcony on the street side

Stayed in March 2025

Looks like some Furniture is old but working still

Pool was very good

Stayed in March 2025

The rooms look really old, the towels and bed sheets were bad cuallity!

Location

Stayed in March 2025

I know everyone in Playa talks about the noise. You could definitely hear some music from 5th Ave, but it only sounded like someone was watching TV in another room and usually ended around midnight. So if you need absolute silence this may not be your place, but I did not find it to be an issue at all. I also did not like that I had to wear one of those plastic wrist bands during my entire stay, while I understand it was for security, it was rather annoying and did not seem all that necessary. Lastly, there are just a couple minor things to note - the water sputters at a times, especially when you first turn on the hot water (at one point I was worried the showerhead may burst) and the AC was a little finicky. There are ceiling fans, but you can't adjust the speed. Lastly, the there is a coffee maker, but there is no electrical plug anywhere near it - so I ended up putting it by the bathroom sink.

First of all, the room was HUGE - there was a front living area with a day bed, double showers divide that from the bed area and then a balcony on top of that. The bed was very soft, fine for me, but maybe too soft for some. The pool area is great, it was never too crowded and the pool was beautiful - perfect for a late afternoon. Also there is a bar up on the roof that is reasonably priced. The location was also great, just about half a block up from 5th Ave. and a short walk to the ADO bus terminal and ferries. I thought it was a really good deal compared with how much more it would have been to stay on the beach or at a resort.

Stayed in February 2025

The are is loud. While it was great to be close to everything, it is extremely loud well into the wee hours of the night.

I loved that it was very close to everything. The beach is a 2 minute walk away, restaurants, bars and clubs are all within a 5 to 10 minute walk.

Stayed in February 2025

Great location. Could use a bit of a refresh. Room was spacious but could use a bit of renovation.

Stayed in February 2025

The shower was cold and the water is salty

Size of the room

Stayed in February 2025

No hot water in the shower

Location was great

Stayed in January 2025

Due to its location near the 5th avenue, the noise wouldn’t let us sleep the whole night. Also, the staff in front desk needs better training…

Amazing location, near everything you need.

Stayed in November 2024

I like the rooftop pool and bar area. Staff was pleasant. Music was good and location was great!

Stayed in December 2024

It said on the website that we would have an iron and a blowdryer in our room but we didn’t. The matress was comfy but was cleary overused.

Great location near fifth avenue and the beach. Didnt hear any noise when in our room. The staff was very kind and always ready to help.

Stayed in December 2024

The rooftop used to be a great place for parties and hang out. I had a friend join me for a drink at the bar with no issues. The next night he came back and was stopped saying it was only for guests.

The room was big and clean but lacked amenities. I guess it was ok for the price you pay.

Stayed in November 2024

The room had a noticeable smell that clung to my clothes even after I got home. While the photos online are accurate, they make the space look much cleaner than it actually is in person.

The hotel was close to many areas, it was convenient if you like walking and exploring. I booked last min and the price was good. You do get what you pay for.

Stayed in November 2024

Def could use some maintenance

great location and large room with large terraces. location is perfect rooftop amazing Susanna is a great bartender.

Stayed in November 2024

There was no comforter on the bed.

Nice location & resonable price

Stayed in November 2024

Ehatbi don’t like about is that,you need to ask for hair dryer and put deposits,as well as iron too…and few staff can speak and understand English so it’s hard to communicate

The location

Stayed in November 2024

Could be cleaner

Perfect for a quick night, very spacious rooms and good location, near ferry to Cozumel

Stayed in October 2024

The cleaning, the daily cleaning was just replacement of towels and bedsheets the lady did not clean at all

It is a nice place, very close to the center

Stayed in November 2024

Great location and surprisingly quiet relative to the busy streets where it is located. In fact, I didn’t hear a thing from the party outside.

Stayed in October 2024

You can hear the music of the night clubs.

Location and it has a secure car park.

Stayed in September 2024

Ascensor was not working

Stayed in August 2024

Sticklers about check in at 3pm. No probkem No such thing as late check out unless you pay more at front desk.. I made a reservation that included breakfast and noticed it was not included in confirmation, so I contacted them and they never responded. Room total chargers were less by 7 dollars but breakfast was extra if ordered. Bait n switch? Down stairs public bathrooms on first day were so nasty, we gagged! Never even atempted to use them again.

. Rooms were big, spacous, very clean and confortable. Cold ac. Worth what I paid. Roof top was very nice with a scenic view.

Stayed in August 2024

The party around the hotel didn’t stop past 5:30am… so, didn’t have a good sleep any of the two nights.

The space in the room was great! Beautiful!

Stayed in August 2024

I used to visit on a day pass, quality has slipped a little and many sun loungers were broken. I had a street facing room and was woken early hours by the night club across the road

I love the pool

Stayed in June 2024