It felt secluded and peaceful, with lush surroundings and amazing staff. Despite a complication during our visit, the staff and management team went above and beyond to help us bee comfortable and enjoy our stay.

Stayed in December 2024

Lack of lighting options in the bedroom. A better sealed bin for the bathroom.

The staff, the quiet, the bed.

Stayed in January 2025

I got the standard jungle room. It was very damp and had a distinct smell like mold. All my clothes smelled like the room in the end, which was extremely off-putting. The sound-proofing was not great as I could hear the bathroom fan of the adjacent room, and all of their bathroom activity. Had to request for a room change overall. For the price I paid, I definitely expected better, especially with all the incredible reviews here.

The place is beautiful architecturally, nice setting and quite calm. I came to relax and the property is overall nice. Access to the beach is through Encantada, which is beautiful as well. Beach was great and the location was perfect for walking to other restaurants. Service was wonderful and they were very fast communicating.

Stayed in December 2024

Some additional lighting in the rooms would have been very helpful!

The location is 10/10 even though they are providing guests with bicycles for free every day upon request (some other hotels are charging them). The cleanliness has exceeded our expectations - at moments you don't even remember that you're in the middle of the jungle! The breakfast is very nice (the granola is YUM) and it is served a la carte (I believe all breakfasts in Tulum are served a la carte to be honest). The staff members are super helpful and kind and we were chatting with them via Whatsapp during our whole stay for whatever we needed. The best thing is that we were allowed to use the beach area with sun beds and towels at the hotels across the road (Encantada, Nest etc) as they are all under the same umbrella!

Stayed in May 2024

Style, Location, Staff, Food, it’s super clean and relaxed

Stayed in April 2024

Nothing

The staff were incredible. They helped us with anything and everything and were so quick to respond throughout. We’d like to especially mention Alejandra who went above and beyond in the service that she provided us. The location was excellent too and away from the noise but also close enough to all the restaurants and beach clubs. We also loved that we could access a bunch of other places owned by the same group (Nest, Encantada etc)

Stayed in April 2024

Nothing!

STUNNING hotel - a real oasis which marked the end of our honeymoon. The pool is beautiful and the perfect place to relax, the staff did everything they could to make our stay really special and the food and drinks were delicious. The rooms are also beautiful

Stayed in March 2024

Nothing, would go back 100%

Stunning hotel set back in the jungle. Staff were super helpful and attentive the entire time we were there and the sister hotels give great access to the beach.

Stayed in March 2024

Everything was amazing property is amazing very good location , service as well .

Stayed in March 2024

Absolutely exceptional. Beautiful property, stunning pool, spacious rooms, excellent breakfast, and OUTSTANDING service. I wouldn't want to stay at any other hotel in Tulum Beach area.

Stayed in February 2024

Nothing, I think the only issue we had was that the bedroom floor boards above us are noisy when walking at time. However, it doesn’t ruin the rooms complexity.

The property is amazing, it’s just down the end of the main strip and offers excellent beach access as well. The room was clean and perfect, it looked out onto the pool. The staff are extremely friendly and go the extra mile to make your stay the best it can be.

Stayed in January 2024

Well, there's one minor thing - the lighting could be more efficient. I generally don't mind the dim lights, it is a conscious design choice and adds ambiance, but sometimes I wish I had an option, at least, to have more light in shower and in bathroom in general.

We had a great stay at Radhoo! The property is beautiful, there is a strong jungle vibe which we got even without staying in the upper rooms. The boardwalk to the bungalows through palm, the abundance of greenery - I mean, Tulum is very green overall, but Radhoo even more so. It is also pretty quiet, even on the nights when there are parties. Perfect location on my opinion - equally removed from all party places (but all of them are easily walkable), but not too far down the road. The room was spacious, with double vanity in the bathroom and enough storage. Bed was comfortable. No insects or anything inside the bungalow. The breakfast included in the rate was good too in my opinion, very filling and with decent variety, and also some add-on options for a reasonable extra fee. As many reviewers mentioned, the access to the beach is provided through the Encantada hotel across the road, which is literally 5 steps. This is a sister property and they share some of the staff it seems. Now, about the staff - people really are the main treasure of this place. They are terrific. Attentive, quick, helpful, and just nice and welcoming. I understand that hospitality is their job, and the guys are good at that, and I really felt it.

Stayed in January 2024

Nothing not to like

Faultless ! Amazing staff that go above and beyond to help. Menu throughout the day is fantastic. Access to beach provided by Nest their sister beach club, which is great given the fact it is near on impossible to access it without paying everywhere else! Great location at the southern end of the beach zone. Just far enough away not to have to listen to the 'bigger name' bars/restaurants playing (imo) very untulumesque music, but close enough to walk to all the action !

Stayed in January 2024

Standard room is good size for one or two but needs more storage as i cdnt take out all my clothes from luggage.

Very good attention from the staff, Clean rooms and more attention to details than other hotels in tulum zona hotelera. Good bfst options and food by pool was good as well.

Stayed in January 2024

First a note on Tulum itself: Tulum is expensive, bad value, and not luxurious. You're going there for the beach and partying if that's your thing. Supply and demand dictate the high prices everywhere so accept that when you book the trip, no matter where you stay; there's endless quiet beach towns elsewhere in the world that are a fraction of the price and better. But if you must go to Tulum... then Radhoo is a great option :) The hotels luxury does not match the price tag, again you're staying here to be close to the beach etc, and the price is driven by demand. So don't expect 5 star hotel room or faclities. I've staying in lots of high price hotels and 5 star places, and Tulum in general has the biggest gap between price and quality of physical hotel room/facilities I've seen. This doesn't mean it's bad, it just mean it's very overpriced for what you get, so just tailor your expectations going to Tulum (not just this hotel, any!) The hotel is in a quiet part of south Tulum beach, but to get there you have to drive through Tulum and the traffic is crazy - can take you 30mins to go 1km (no joke) so give yourself lots of time for getting places on the tiny coast road. Hotel room didn't have a desk or vanity mirror which is annoying if you're getting ready to go out. Rooms are big, but you have to leave your stuff all over the floor as there's no where to put anything. Again, not a bad hotel, just very overpriced like everything in Tulum

Staff - Genuinely friendly, helpful, and attentive. Whatsapp messaging to the front desk if you need anything. We arrived very late on the first night an they had food left in our room as the kitchen had closed when we got there, very nice service! Valet parking etc too. Can't compliment the people there enough! Shared facilities with other Hotels - Radhoo is one of several hotels that appear to all be owned by the same company and as such share resources. For instance, Nu restaurant seems to do the food for Radhoo and several other hotels (which is a good thing!) and whilst Radhoo is not on the beach (it's across the road) you can use the beach club/loungers at 2 other hotels (when we were there). Radhoo is cheaper than its sister hotels because it's not on the beach, but it's genuinely the same standard of service, food etc, you're just missing the sea view from your room, that's it. The cost saving is huge here (less than half compared to hotel across the road) so I would recommend Radhoo as a cost conscious alternative with no sacrifice in service/experience. Quiet end of Tulum beach - if you stay further north you'll be in the nightclubs and loud bars. The Beach - this is why you're here! And this part of the beach is wider, nicer, and quieter than most of the Tulum beachfront. Big pool and lounge area - For when it's very windy at the beach and you want to lounge in the sun, this pool area is great to have!

Stayed in January 2024

If you are going in end of November it appears to be peak times for weddings so Fridays and Saturdays often had music playing - we did not mind in the slightest but something to be aware of!

The staff were exceptional - kind, caring and so helpful! They truly made the stay as good as it was. Aesthetically, the hotel was fantastic also. We loved the pool.

Stayed in December 2023

The breakfast area was tucked off to one side. It would've been nice to have a better view. The views of the jungle shown in the images are only available to those who are in the higher rooms. There isn't communal space up there, unfortunately.

The setting is beautiful. Lovely pool area with great cocktails. You can access the beach via the sister Hotel, Encatada, and check sunbeds etc via the fab concierge team.

Stayed in November 2023

Nothing!

The jungle feel and quietness. The room is spacious and Radhoo products are one of the best I’ve ever used. I’ll miss the place scent

Stayed in November 2023

N/a

The service was exceptional Emily and Fabian very helpful and kind

Stayed in October 2023

Everything about this place is amazing! The property is stunning, the breakfast is delicious, beds are comfortable, air con in the rooms. The staff are so kind and helpful. We visited as many part of my birthday trip and they made it so special. The pool is beautiful and beach access just across the road. Do yourself a favor and stay here!!

Stayed in September 2023

Location is great, right on the beach road. It’s a boutique hotel, so very private, no kids. Concierge staff was awesome with reccos for dinner, tours, cenotes, scooter rentals. Fabian was especially great! The aesthetic is also really cool, you’re living in a tree house in the jungle.

Stayed in August 2023

Nothing.

Great stuff (a special thanks to Manuel and his kindness). We liked a lot the design of the hotel and the mood of the ambient. We loved everything.

Stayed in August 2023

Amazing hotel facilities. Very communicative staff. Room cleanliness was great. Pool area was very well taken care of. Breakfast was good. The hotel went above and beyond for my partner’s birthday and our engagement celebrations.

Stayed in July 2023

Overpriced and over rated

Staff we extremely helpful

Stayed in June 2023