The location of the property is wonderful- right on the beach. The facilities are amazing with updated bathrooms. What I loved most was the fact that it’s not a massive resort and feels quite intimate, but still with the necessary anonymity. The staff were incredibly friendly and accommodating. The food was magnificent- incredible “snack bar” serving burgers, pizzas etc throughout the day (aside from the amazing breakfast, lunch and dinner buffet). I must also commend them for their environmental sustainability initiatives. We had an amazing 5 nights here and would 100% recommend.

Stayed in April 2025

coffee in the main restaurant was horrible - would be great to have a proper coffee in the morning from the coffee machine)

everything was great, spent there one week and definitely would come back there again. Great location, nice beach, tasty food, clean rooms and great value for money.

Stayed in March 2025

The inconsistent housekeeping. It was clean and ok but we did miss towels, they did not change sheets after a week's stay, mixed pillows, Missing our room, one night we had no towels, and after 2 calls we still had to wait in the shower for 40 min to get anything sent to our room. The Beach was a big disappointment. The many many boats and the sandbags in front of the executive cloud made the private beach less nice than the public beach. The VERY bad smell from the septic tank on the roadside of the hotel was overwhelming and it smelled super bad inside our room. The main restaurant had a good breakfast but a poor lunch and dinner. Very few choices, not enough main dishes and the station of live cooking was mainly the same, with bad pasta station.

The Animation Team with Boris, Abi, Caro, Kania, and Kenneth was amazing. Our kids had the best time with the crew and all the fun activities. We give them a stellar 5 stars for effort and commitment. For kids between 8-12 year, this significantly improved the overall rating of this stay at the Reef Coco Beach. The Mexican Ala carte restaurant was very good, and you can book the ala carte Restaurants as often as you like and very easily was great.

Stayed in February 2025

Too many children. You couldn't get a chair around the pool as people had their towels on them, and no one was around.

Stayed in February 2025

The Italian restaurent was awful.

Rooms were a good size with ultra comfy beds and very clean. Great atmosphere around the pool. Gin and tonics were strong. The dive place was really good.

Stayed in January 2025

One smoking area with no chairs or any kind of seating with two ashtrays that were not cleaned as much as it was needed Also the toilet tank was not working properly and therefore making noise all night

Location and proximity to the beach

Stayed in February 2025

The occasional smell coming coming from the sewers.

Excellent location - right on the beach and close to town. Sunrise happens just in front of the hotel - fantastic! Beautiful lounge. Plenty of water fountains and good food in the buffet restaurant. Food in the Italian restaurant exceptional.

Stayed in January 2025

Food choices for Vegans especially is limited. Pillows are not very comfortable

The location is fantastic! It is right on the beach. There is also a huge pool settled amongst coconut trees. Stunning!!

Stayed in January 2025

Music by the pool could have been a bit quieter in the day, doesn’t need to be played so loud as people aren’t there to party but mainly relax.

Gorgeous hotel with lovely smiley staff. Excellent delicious varied menus, clean beach and pool. Great day time entertainment for older kids, pool games and interesting evening shows. Rooms were comfy and quiet.

Stayed in January 2025

The room was ok. A bit of a smell in the room. It was very humid and the AC had not a dry mode. We hade our room on the first floor and it was quite noisy in the morning from the service personal making the common areas ready. The buffe was ok but not more than that.

Good location right on the beach. We could always find a lounge chair somewhere. Altough the sun didn't reach all around the pool. Easy to park our car. The staff was always happy and smiling.

Stayed in January 2025

I was put in the lobby room. The noise was insane at 5am onwards. Was upset as we are backpacking and come to this hotel to rest! That room either needs to be soundproofed of disused. The bar right next to it was loud till 12.30am so didn’t get much sleep.

The hotel is lovely and the food was exceptional. Best I’ve had in an all inclusive. Loads of amazing quality options. Drinks are great. Always sun loungers available too. Without a problem

Stayed in December 2024

The rooms are outdated, mold smells, the mini bar door is hard to open, only some soda in mini bar. Doors are thin, you can hear everyone passing. Pillows are hard. No kettle or coffe machine in the room. Only soluble coffee avaliable, espresso only in lobby bar and not included in all-inclusive.

The location, the beach, the staff.

Stayed in January 2025

As soon as you arrive they try to sell you tours, even when you arrive late and tired, and they get a bit pushy and ask too many personal questions.

Pool area, billiards table, ping pong table, beach access, lobby bar, pool bar,

Stayed in December 2024

Love evrething !!!

Stayed in December 2024

The food in the buffet restaurant was often disappointing, particularly the hot food which was generally luke warm.

Really enjoyed our stay. The hotel staff were very good, cleanliness was also very good and it was a bonus having the dive centre on site. We also liked the location, in a quieter part of town but still handy for Fifth Avenue etc. We enjoyed a meal at the Italian restaurant.

Stayed in December 2024

The hard sell when you arrive for timeshare, we were tired after a very long flight, just wanted to go to bed. Some days they were very short staffed, ran out of plastic glasses for the pool area.

Location was great, very clean, lovely staff

Stayed in November 2024

Need smart tvs

Love the staff and rooms ,resort and food

Stayed in November 2024

Location: Distance to downtown or local store is far.

Pools, right on the beach, drinks, wet bar and fast check in/out process.

Stayed in October 2024

Room smelled a little damp Pillows a bit lumpy

Great value for money. Excellent food. Plenty activities arranged poolside etc Nice pool, on the beach

Stayed in September 2024

The food was just average. The beds were very hard. I was under the impression that the reef came up to the resort and there would be good snorkelling. It did not. Although the water was clear, there was very little marine life to be seen. There is free boat parking in the water behind the enclosed (very small) swimming area. The boats block the view. I also don't like to be bugged about time shares and they do that quite frequently at the Reef resort. The grounds are not as nice as other resorts- no major landscaping, thick foliage, or flowers. I did not care for the stinky fish smell at the resort. It seemed to be all over Playa Del Carmen this time and I do not remember it smelling so bad during past visits. There is not much to do at this resort.

The resort is close to the shopping Avenue in Playa. It is close to the reef (by boat) and has it's own dive shop. The water in back of this resort is very clear.

Stayed in September 2024

Booked Transport to airport is not on time. I have to wait 30 minutes at the lobby. Bed is too hard to sleep comfortably

Beach free of seaweeds

Stayed in August 2024

Best location in Playa del Carmen for a family of four. It’s not too big, and it has everything. Good food, nice drinks, beautiful pool, and most of the staff are very friendly. There are better ‘all inclusives’ but not for this price.

Stayed in August 2024

Humidity in the room

The food, the staff, the location

Stayed in July 2024

We went to the Italian restaurant one evening and it was a complete waste of time. The service was very slow and it wasn't busy, it was 30 minutes before we even got a drink and our order was taken. The salad bar was mostly empty and the server was rude when we asked if it was going to be replenished. And we had to ask several times for another drink. The pillows were not comfortable and we had issues with the TV.

The room and the hotel was very clean. The pool is great. Lots of activities for guests in the resort and a wide variety of day trips. The Buffet is great with a wide variety of food served 3 times a day. Plenty of bars around and a snack bar.

Stayed in June 2024