This was our second visit to The Royal Cancun. Our first trip was in 2020 as a couple, when we stayed at three different hotels in the Cancun Hotel Zone. This time, we traveled as a family of three with our 2-year-old daughter. I specifically chose The Royal Cancun because it offered the perfect balance of shade from the sun, calm waters, and a more serene atmosphere—ideal for our little one. The hotel is family-friendly, clean, and spacious, with a more relaxed vibe compared to other resorts. The beach is gentle, not too rough, and the surroundings are peaceful, yet we had the option to visit the sister property, The Royal Sands, for when we wanted more active beach with bigger waves and wind. Every moment of our stay was wonderful. We were treated with such care and kindness, and the staff truly went above and beyond to make us feel welcome. The cleaning staff, in particular, made our experience effortless, ensuring our trip with a toddler was more relaxing - I was impressed by the fact that every day our milk bottles were cleaned and for a week I didn't have to worry about this daily task! Our room was the perfect size for a family, providing plenty of space for all of us, and the entire hotel is impeccably maintained. I truly enjoyed every second of our stay at The Royal Cancun, and if we return to Cancun in the future, this will definitely be our go-to hotel. We couldn’t have asked for a better experience.

Stayed in April 2025

As an all-inclusive resort the food choices were limited and effectively there is only one restaurant on the property.

Entire resort is a non-smoking facility hence a good place for family with young kids. Also, beaches are very shallow allowing plenty of time in water and sand with no worries.

Stayed in April 2025

The service at the restaurants is quite slow. Everything is focused on them wanting tips.

The property is exceptionally clean.

Stayed in March 2025

Only downside is the beach in front of the resort is weedy. But a couple steps down the beach it is shallow and clear so it didn't really affect our stay. There is no night time activity but that wasn't something f we were looking for.

This resort was perfect for our family trip with 3 adults and 2 teens. The suites were very comfortable and as advertised. The entire resort is spotless. The location is 2 blocks from the ferry and easily accessible for the the bus to take you around town. The buffet was clean and varied from day to day. Food is available 24/7. The staff is welcoming and kind. Loved that they provided complimentary 20 min shuttle to their sister resort (The Royal Sands) and that we were covered by the all inclusive there as well. Bigger pools, better ocean, more eateries.

Stayed in March 2025

Our room was near the main road, so you could hear traffic all night. Even though we had an all-inclusive package we had to sign for all food and drinks, which was a little more inconvenient than other all-inclusive resorts we've stayed at.

One of the main reasons we chose this resort was the villa size (2 bedrooms + kitchen + living area + balcony). We enjoyed all the included sports offerings (we took advantage of tennis, kayaking, paddle boarding, soccer pool, foosball table). Staff was very friendly. Good pool for kids. We liked the smaller size of the resort and having access to their sister resort which was larger with a better beach and a water park for the kids.

Stayed in February 2025

The quality of the food

Stayed in February 2025

This is the second year that we stayed at the Royal Cancun because it is perfect for coming with the family: facilities, services, swimming pools, food, family activities, etc. we will definitely come back ^^

Stayed in December 2024

It was a little noisy at night with the Captain Hook ships and there was not a lot to walk to outside of the resort. However, the shuttle to the other resort / buses allowed us to access other parts of the city easily.

The room was spacious and had a great view. There were several food options between the buffet and menu. We also really liked the ability to use the sister property (Royal Sands) as that had more beach area/waves and the hot tub.

Stayed in January 2025

I can think of anything

It was smaller than other properties which made it less crowded and more relaxed. We loved dining on the beach for all our meals. There were pretty much always beach chairs available so no fighting to get those early in the morning. The room was clean and comfortable and great beach front view. Plenty of activities on site to keep you busy. The staff was friendly and helpful. We would definitely stay here again!

Stayed in December 2024

That I had to leave a deposit and that when you ate there or bought something it was added to your card instead of paying cash for it.

What I liked was it was family friendly.

Stayed in December 2024

Price

You get a better room and price if you book directly with the resort !

Stayed in December 2024

The beach had a lot of seaweed but it didn’t stop us from playing in the water all day!

I liked that it wasn’t huge. And the dock into the ocean was a huge hit with my family! I would def come her again!

Stayed in August 2024

Food can be improved.

The resort was smaller compared to the resorts in the hotel zone. However, it also provided a very wholesome family atmosphere. The kids loved the intimate setting it had to offer. The staff were very helpful and friendly. Our concierge, Carlos, made sure that all our needs during our stay were met. Pedro, the bartender, at the pool bar was very friendly and provided the best mixed drinks the place had to offer.

Stayed in August 2024

Had no complaints. Everything was great. One thing that might be improved was the cost of a shuttle to the airport. the front desk quoted us $75 for an eight person shuttle and we got one from the internet for $45. we had to go through the travel desk in the front lobby.

Loved that the breakfast dining was on the beach, and that the sea was OK for the little ones to play in. Also they had kayaks available.

Stayed in August 2024

Unfortunately the beach as it was full of seaweed not a reflection of the hotel as their crew would pick it up every morning with wheel barrels so not their fault but it just had limited swim areas at the beach.

The resort staff take such pride in keeping all grounds immaculate. It was truly one of the best places my family and i have stayed. The restaurant staff were wonderful and extremely attentive to our needs. Adrian at the Palapa restaurant indeed great to us and our needs. Thank you everyone specially Laura we appreciate all information given to us and help throughout our stay.

Stayed in August 2024

AC is so loud in all rooms (kids wake up several times at night) Water in the pool is really hot!!

Location All inclusive Food

Stayed in August 2024

The beach water was somehow unclear with lots of sea-weeds.

The facilities, the restaurants, the layout, the staff, the cleanliness, the spacious apartments. The responsiveness of room service and housekeeping. The friendly staff from Jose at the front desk and all the ladies and gentlemen in the resort.

Stayed in July 2024

I just wish transportation to and from the airport was provided as part of the package.

The rooms were very nice. The property is well maintained. The pools are nice and the customer service was very good.

Stayed in July 2024

Location on the beach, wonderful spacious villa apartments overlooking the sea.

Stayed in July 2024

The beach in that area is very calm, almost like a pool, which is really nice for kids, but the water is not the beautiful blue that you hope for in Cancun. The main restaurant is on a covered outdoor patio area, so while it is nice that it is overlooking the beach, it is also very hot and humid and doesn't make for a comfortable dining experience. They also offer room service which is included with the all inclusive package, but it takes a long time. There is one more restaurant which is much nicer, though not as scenic, but you do need to make a reservation for it.

The room is very convenient. Two separate bedrooms plus a murphy bed in the living room. Also a nice kitchen which came stocked with bottled water and drinks and coffee for the mornings. I also appreciated that they had a great "on boarding" experience -- someone took the time to show us around the resort, explain all tour and food options, and help us get situated.

Stayed in July 2024

The food was decent but in wasn’t out of this world. I also didn’t book the vacation for the food so it wasn’t a huge disappointment.

I liked that the property is smaller.

Stayed in June 2024

Loved everything

The workers are amazing, make you feel like family

Stayed in June 2024

I wish they had a few more wait staff working the pool and beach areas, but it was still good service.

All the facilities were clean, the suite was very comfortable. The location is good, you can take the bus to town or the party area and then when you return it's a great place to relax and have some quiet time. Having the free shuttle to take you over to the Sands resort was very good, as you can go hang there for the day, play in the large ocean waves and party, then return to tranquil quiet of the northern hotel zone in what I would call the bay area.

Stayed in May 2024

The resort is very clean,spotless..housekeeping also top notch..food was amazing,there’s a lot of choices from the restaurants inside of the resort and also in their sister resorts..we felt safe all the time,as long as you’re in the resort..outside I can’t guarantee..service at the palapa was great,Patricia was amazing..she remembered my wife and me from previous times and was very welcoming.. At the second bar,by the kiddy’s pool service wasn’t that great,they weren’t so receptive..when we said hello and asked for drinks they seemed bothered and not interested at all..but I understand,it’s hot,lots of people..but at least a little bit of curtesy.. Staff seemed like a little bit unhappy I noticed,maybe because they changed the owner and Holiday inn isn’t treating them well Message for the owners: treat your workers good,don’t abuse them,they’re all amazing.. Overall good experience ..thank you Royal Resorts,well always come back Tho im also very unhappy that they changed the owners and management 😔

Stayed in May 2024