Some one to help you with luggage other than that all else was perfect

They made me feel right at home. They took care of everything

Stayed in March 2025

No complaints at all.

We loved everything about this hotel! It was a beautifully designed oasis in the busy city. Sunita and Patrick are the ultimate hosts. They made us feel very welcome and cared for. The breakfasts were delicious and the staff was perfect. I’m recommending the Tree House to all my friends!

Stayed in January 2025

Design , pool,

Stayed in December 2024

Very nice designed boutique hotel with very nice garden and pool. Very friendly staff

Stayed in March 2024

Limited bar hours and limited breakfast options

Everything

Stayed in March 2024

No fridge in room or way to make tea/ coffee. But the perks outweighed that.

The staff were all very sweet, very attentive

Stayed in February 2024

Nothing negative to report

great redesign of an old building

Stayed in February 2024

N/A

I could not imagine a better experience. The Treehouse Hotel deserves every bit of the great acclaim it has received. The hotel is perfectly located just off Montejo and blocks from Parque Santa Ana. The proprietors are exceedingly friendly and clearly understand how to provide a wonderful client experience. Similarly, the hotel staff is extremely competent, amiable, courteous, and proactive. The property itself is beautiful, with no detail overlooked. You will be glad you stayed at the Treehouse Hotel.

Stayed in January 2024

Everything.

Stayed in October 2023

Can’t think of a thing I didn’t like

amazing staff! incredibly attentive to all needs.

Stayed in March 2023

The breakfast (included) leaves a lot to be desired, but I think that's often how hotel breakfasts go. The value of the property just wasn't there for me (despite being a lovely place!). I think there are other options where the money can go a lot further.

The staff were very kind. Aesthetically, it's a lovely property. The location is great and near Paseo de Montejo and good restaurants.

Stayed in March 2023

The breakfast is good, but sometimes we had to ask for the basics (ie we received jam/honey and butter but no bread); some things were plenty, ie fruits, but the butter and jam/honey were definitely not enough for two people. We always received what we asked for so did not go hungry but we feel the breakfast service needs a little improvement. The pool is okay for swimming but not great but as per above there are other options.

The owner, Sunita, is very welcoming and helpful, and so are all the other staff ladies: Carolina, Ale, Jessica (sorry cannot remember all the names and not sure of spelling). Unfortunately my wife and I do not speak Spanish but there was a good level of English from the staff so communication was not an issue. A couple of evenings there were live classical music concerts in the courtyard which was a very nice touch that enhanced the overall experience.The staff was also very helpful with organizing trips for us and we were also allowed to leave our luggage with them for a couple more hours after we checked out. Also, Sunita owns another hotel a minute away down the street that has a bigger pool and the guests from Treehouse can use that as well. We definitely recommend the place and would stay there again.

Stayed in December 2022

Nothing really.

Everything was wonderful. Our bags were delayed and the stuff did everything possible to get them to us. They contacted the airline every day multiple times. They did way more than I would have expected.. They did everything possible to make our stay perfect.

Stayed in January 2023

Treehouse Boutique Hotel provides a retreat like setting. Calming and beautiful. Location is great. The staff were professional and kind and knowledgeable. We felt very taken care of there. I usually don't spend this much for a hotel but felt it was worth it. On our first night one of the owners, Sunita, went out of her way to make us a perfect salad for cena which was what I most craved.

Stayed in December 2022

I stayed here on my way back home from exploring the state of Yucatan. I had a great experience everywhere in the friendly and beautiful state. My regret is that I didn't stay here more!!! Look no further for your next luxury stay!

Luxury rooms, vip service, relaxing common areas with a pool. Everything from check in to check out was exceptional! Start off your day with their delicious breakfast and head out to explore Merida from this convenient location. Be sure to stop next door at the coffee shop and indulge in a sinfully delectable quiche.

Stayed in July 2022

The size mentioned in Booking.com does not match the actual room size!

Simple, clean, nice touches here & there

Stayed in July 2022

The room was too small for 2 persons and the bed very small too.

Nice location

Stayed in November 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in May 2022

There are no comments available for this review

Stayed in November 2023