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Reviews of Valhalla Residences by Biwa

C. Lirio Mz 20 Lt 21 esq. C Palma, 77760 Tulum, Mexico

#2 of 233 hotels in Tulum

Guests' Choice

Review score

Based on 52 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.5

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    9.4

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 14 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    I would add some pots and kitchen equipment to make it even better. Also the stools are a bit too high for the table but these are all minimal adjustments

    The place is very clean and the area it's very quiet. You can be in Tulum without the traffic and the noise. The rooms are big, comfy beds and mosquito nets everywhere.

    Stayed in March 2025

  • Reviewed: 5 March 2025

    10
    Great apartments in Tulum!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights

    Everything was absolutely perfect!

    Overall - fantastic location to stay in Tulum. Location - exactly what we looked for - outside of the city center and touristy areas. Safe, closed neighborhood, new building with very clean, and quite large swimming pool in the courtyard. Very well equipped rooms, including kitchenware. Impeccably clean. Nice common area, very pleasant and friendly staff.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The brst place to work and enjouy in thr city

    Stayed in February 2025

  • Reviewed: 25 January 2025

    10
    A+
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The host was excellent and the property was beautiful and modern

    Stayed in January 2025

  • Reviewed: 14 January 2025

    9.0
    kind women helped in every situation, i wish her all the best
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 12 nights

    nothing

    Everything was really perfect, i would go back if i had opportunity.

    Stayed in January 2025

  • Reviewed: 14 December 2024

    10
    Beautiful place to stay in Tulum
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The host Antoinetta was a great host and she made sure we had everything we needed to have a beautiful stay here. She also gave great recommendations regarding places to check out in and around Tulum, we absolutely loved our time here, and will definitely be back in the future.

    Stayed in December 2024

  • Reviewed: 27 August 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The appartment was great, very spaceous, with big windows in bedrooms. Comftortable beds, clean bathroom and nice pool. And very kind host. Everything perfect! I sttongly recommend.

    Stayed in August 2024

  • Reviewed: 16 July 2024

    10
    Very clean, great value
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    I didn’t like that the bikes cost extra to rent; the hotels I’ve stayed in prior have all had free bikes to rent. Since the property was on the outskirts of town it would’ve been nice to leave my car there and bike around because the streets are so full of potholes. I also didn’t like that they came in to replace the towels when the welcome letter says they won’t be coming in. It’s nice to have clean towels, but I don’t like them just going without letting me know.

    The kitchen was well equipped. The beds were comfortable and the blinds make the rooms super dark. The pool was nice and lovely to swim in, though they use too much chlorine because afterwards my fingers started peeling, which had never happened before after swimming in a pool. Antonieta was a nice host.

    Stayed in July 2024

  • Reviewed: 6 July 2024

    10
    Antonieta was very attentive she made sure we had everything we needed in the place.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Loved everything

    Everything

    Stayed in July 2024

  • Reviewed: 19 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Nothing it was great

    New clean facilities. Loved the apartment layout

    Stayed in June 2024

  • Reviewed: 25 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Everything.Antoniela is the best. Thank you for everything.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    10
    Amazing!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Love everything and in particular the care and attention from Antoinetta to make sure we had everything we needed.

    Stayed in December 2023

  • Reviewed: 13 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    If I could improve one thing, it would be sound insulation for the windows facing the inner courtyard/pool area. Depending on the other guests, it can get noisy

    Safe and quiet area. Everything was spotlessly clean. Towels and linen white and soft. Seems to be quite new, too. I think I must have been the first one to cook in that kitchen. Antonietta was exceptionally friendly and helpful.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Great facilities, safe area and the staff we lovely

    Stayed in October 2023

  • Reviewed: 7 November 2023

    8.0
    Fantastic place to stay IF you have your own car
    • Leisure trip
    • People with friends
    • Superior Apartment
    • Stayed 2 nights
    • Submitted via mobile

    You need a car

    New building, excellent accommodation, great pool, great amenities

    Stayed in November 2023

  • Reviewed: 22 October 2023

    10
    Wonderful, peaceful stay in Tulum
    • Leisure trip
    • Group
    • Superior Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is located in a gated community and on several occasions the guards had no idea what hotel we were talking about and almost wouldn’t let us in, asking for our IDs and everything. Not great.

    Very well supplied kitchen and everything in the apartments were very nice. It’s easy to park and the woman who takes care of the property is extremely kind and helpful.

    Stayed in October 2023

  • Reviewed: 16 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Amazing flat, even better then the pictures (what is sometimes rare in Mexico )

    Stayed in May 2023

  • Reviewed: 9 May 2023

    10
    I am one very happy and pleased customer!
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    there is nothing I didn’t like!

    The staff was super friendly and helpful. Valhalla was so peaceful and quiet it was also very very clean. I would definitely be staying here on my next stay in Tulum. thank

    Stayed in May 2023

  • Reviewed: 8 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights

    The surroundings are not the best, but the residency itself is nice.

    Pretty much everything was perfect! Very nice rooms, service and the pool.

    Stayed in February 2023

  • Reviewed: 1 May 2023

    10
    my stay at Valhalla was like being home, I will be coming here for my next trip!
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    I can’t say there was something I didn’t like!

    it was very clean and staff was super friendly, attentive and helpful!

    Stayed in April 2023

  • Reviewed: 27 April 2023

    10
    Great safe, modern, clean accomodation. I definitely reccomend staying here if you have a car.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    A bit far from town/cenotes if you don’t have a car. However the accomodation offers bike rental if you’re up for the exercise.

    Great modern apartments in a safe gated community. Amazing staff, very helpful and friendly! Super clean. Located between Cenotes and Tulum Centre.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    It was just a little too far from the center of town.

    The room was amazing and the pool was the best part of it all.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The area

    Nice place, nice housekeeper, everything clean and good price.

    Stayed in April 2023

  • Reviewed: 21 March 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Apartment
    • Stayed 1 night

    the rooms are just superb, probably one of the best places I have ever stayed you have you experience it

    Stayed in March 2023

Showing 1 – 25

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