No freezer with ice available on the premises. I hurt my ankle on the hefty bikes they rented and needed rellief from my huge bruise (watch those pedals!), but there was none. The hotel was in a quiet location, but on one extremity of the centro, making for a lot of walking as taxis sure charged a bundle to go even a short distance. And the beach was hard to get to on the 1-speed, super heavy bikes.

No restaurant per se on the premises, but it was possible to have an omellette breakfast made to order, toast etc. but butter and jam were missing. Served at the shallow end of the pool on small tables, it was easy to meet other guests on the premises with a laid-back vibe.

Stayed in February 2025

Water was gone sometimes, but they seemed to resolve it quickly.

Everything was exactly as promised - clean, comfortable and spacious room (book the Deluxe king room - best balcony!), pool area was lovely, breakfast was really good and everyone in the staff was really helpful! Would definitely recommend this place for others visiting Tulum aswell.

Stayed in January 2025

It was in a weird neighborhood kind of far away from everything. The beds were not super comfortable and there was not many outlets there.

Great value, incredibly nice and helpful staff, good breakfast. Nice pool.

Stayed in January 2025

Friendly staff Great location Clean Quiet Night security

Stayed in January 2025

Breakfast was somewhat limited

The pool

Stayed in January 2025

The pool and shower

Stayed in January 2025

The water in the shower was not warm enough, but for one night that didn't prove too challenging.

We stayed at Villa O2 for just one night but truly wished we could have stayed longer! The room was comfortable and perfectly suited for the three of us. The air conditioning worked well, and we thoroughly enjoyed the delicious breakfast served by the pool. A special thank you to Rodrigo for his invaluable local insights. His knowledge and passion for Tulum were evident, and his advice on visiting the Tulum ruins made our experience smooth and enjoyable, even with our 5-year-old. We highly recommend Villa O2 and hope to return for a longer stay!

Stayed in December 2024

The floor in the shower was not leveled and was made out of pebbles, so it wasn't comfortable to stand on and also not very hygienic (as it's not easy to clean) so this could use improvement.

The place is like a little oasis, with lots of greenery and a nice pool in the middle. It's near the main road but there is little noise. The beds and pillows were super comfortable. Communicating in English was easy, especially with Rodrigo who really went out of his way to help us out with a lot of questions and situations in which we needed help, which we are super grateful for! The breakfast next to the pool is great, the staff would make either omelettes or pancakes (or sometimes both) they were super friendly and helpful too!

Stayed in November 2024

The rooms have small maintenance issues and would be a benefit to have a TV and kettle. The breakfast is poor. As a suggestion, I would recommend the creation of a small breakfast menu because we never knew what was available for the breakfast.

The pool is superb! Super private, never crowded, big, beautifully located in the middle of trees and plants. The concept of the hotel is so nice with every room having their own private entrance. Friendly staff.

Stayed in November 2024

Hot water could have more pressure. Bit that's only a minor issue

Overall room and hotel amenities

Stayed in October 2024

Breakfast

Swimming pool, location

Stayed in September 2024

there was only coffee

Stayed in July 2024

Staff was very friendly, the pool was very relaxing. Everything you needed was in the kitchen.

Stayed in July 2024

The breakfast was a bit disappointing. There were not many options, and everything seemed left to our own guess. If we didn’t ask, we didn’t get what we needed. The food often tasted soggy and warm, which was not ideal given the hot weather. This is an area the hotel could certainly improve on to enhance the overall guest experience. Despite this minor setback, we highly recommend this hotel for a relaxing and enjoyable stay in Tulum.

Our stay at Villas H2O in Tulum was wonderful. The hotel is beautifully designed and offers a serene and relaxing atmosphere. Located in a tranquil area of Tulum and close to the ADO bus station, it provided a perfect escape from the hustle and bustle of the city while still being conveniently close to all the attractions. The rooms were spacious, clean, and tastefully decorated, providing all the amenities we needed for a comfortable stay. The lush garden and the inviting pool area were available for relaxation, even though we didn’t have the chance to use them. The staff at Villas H2O were incredibly friendly and attentive, especially Nadia and Juan Carlos. They were very knowledgeable and provided excellent recommendations, making our trip even more enjoyable. Although we only stayed one night before our flight home, it was perfect.

Stayed in June 2024

The “American” breakfast.

The pool, the size of the room with the terrace, and the cleanliness.

Stayed in May 2024

We came here for a bachelorette party. The staff went above and beyond when a girl came down with sickness. The breakfast was delicious with the sweetest staff. Also had a security guard every night to insure the safety of patrons. It is located on a nice quiet street but close enough to all the main areas of downtown. Would suggest this place to anyone and will stay again!

Stayed in April 2024

No TV

Balconies

Stayed in March 2024

The breakfast could have been a little bit better. There was a small selection of fruit and cereal. Plenty of coffee. But only one fairly tasteless watermelon juice. There were a couple of ladies that made toast and freshly cooked eggs - which was great. But would have been nice to have a bit more of a choice.

After spending a month in Merida, we booked a few days in Tulum to finish our trip to Mexico. We wanted somewhere relaxing, with a pool, and a base from which we could go to the Tulum ruins. H2O ticked all the boxes and then some. What a fantastic little oasis of calm, away from the busy road that runs through the town. The family room was spacious and well equipped - very clean. The pool was amazing; great to actually be able to swim some lengths. All the staff were super helpful. The whole place felt very relaxed and calm. This would be the perfect place to get away from it all for a few days and just switch off. It's near to a lot of great places to eat as well. And the collectivo stop for Tulum Ruins/Playa Del Carmen is about two minutes away.

Stayed in February 2024

Staff helpful and efficient Nice poplin lovely little garden

Stayed in January 2024

On the breakfast, it could help if they would have more options

The staff was really nice and approachable.. the room was clean

Stayed in January 2024

Very nice hotel with few rooms overlooking a stunning swimming pool. You can really relax by the pool and leave the mess of tulum centre outside the door. Few options for restaurant very close by, town centre 15 minutes away. great breakfast.

Stayed in January 2024

Everything was good.

The room was super clean and comfort, the staff was nice and the location is perfect, near good restaurants and out of the confusion.

Stayed in January 2024

No conditioner in the room it was more like a cream than conditioner, hair products could be better

Clean hotel, nice pool, good breakfast super sweet ladies at the breakfast

Stayed in January 2024

Excellent breakfast Pool for quest Spacious room with balcony

Stayed in December 2023