Nice hotel and great customer service

Stayed in January 2025

Everything was amazing. Service, views and installations. Thank you Alejandro for the help with everything.

Stayed in September 2024

It was a bit to fresh in the nigh ( we went during winter) , but they have excellent blankets.

Love the location, the hotel have the best views, room was spacious and beds were as comfortable as you can imagine.

Stayed in January 2024

No coffee in room

The views from our balcony were breathtaking

Stayed in July 2023

Nothing, all was good

Location was great, being on the edge of the overlook and close to the mirador

Stayed in April 2023

we took the family room and wow !! spacious, clean , big balcony with THE view , incredible ! we had a wonderful stay! only thing missing was coffee and a fridge maybe !

Stayed in March 2023

The staff was not really helpful. The bathroom was really dirty with pubic hair of the previous guests.

The location was perfect with awesome views. The location near the city center. Great beds.

Stayed in October 2022

difficult stairs for elder or handicapped persons

location

Stayed in November 2022

The place was very comfortable and clean, the best part about staying here would be the view from the rooms with balcony.

Stayed in July 2022

There was a strange smell outside by the balcony

The location, view

Stayed in May 2022

Beware if you pay by credit card. The property charges an additional 5% for using credit cards. Also the parking is reduced, you have to either leave your vehicle’s keys at the front desk or park outside in the street.

The amazing view from the balcony

Stayed in December 2024

No air conditioner in the room

No breakfast

Stayed in May 2024

Perhaps the hotel could work with a cab company or transport for guest in need of transportation to the bus terminal etc! Also there was alot of construction occuring just above my room so could not relax in the room. Additionally there was a constantant vacuming occurring from employee cleaning cars throughout the stay which added to the inability to relax in the room

There was no breadfast. also asked reception to call cab for departure and never showed so ended up walked a few miles to the bus station with all the luggage..very frustrating!

Stayed in April 2024

Many rooms with no view had issues with the TV (my parents changed rooms because of that the 2nd night). The wifi did not work in the area with the view (in many devices and the staff new about this problem without fixing it). The worst part was that we were cold during the night and they did not have any space heaters (5 degrees celsius). I did not sleep well because of I was trying to make sure that my baby and little boy (who doesn't keep the covers on) were not cold during the night. The staff said that the rooms were well sealed for the cold but that was not true as we could feel a breeze entering from the balcony. The floors are cold as there are no rugs. They did not have phones (usefull to comunicate with them instead of having to go to the reception everytime we needed something). The shower was a little low for my husband, and the curtain was a little mouldy.... All that to say that the VIEW is worth more pesos, but in my opinion not the double (in many hotels you get a lot more for what we paid for the room WITH view.

I went with my parents who stayed in a room with no view, and my husband ,2 kids (3 years and 6 months), and me stayed at a room with view. I can say that the value for what you get in the room with NO view is great as it is has a very affordable rate and it is located in an excellent spot (you can walk to any poing in the center of the town where all the interesting stuff is with no problem), and you can still enjoy the AMAZING view from the lobby which is quite big, or just outside of the hotel. The room WITH the view was quite large (great balcony size), the beds were very comfortable and the blankets warm. The bathroom has a good size, the water is warm and everything was very clean and we notices that they had just painted the room. I think the room with NO VIEW has a better overall value than the room WITH VIEW (for the cons).

Stayed in February 2023

First things first the staff did not respect the online price and overcharged us by 300 MXN. They either don't understand how third party bookings work or they are deliberately ripping people off. Unfortunately I got the feeling it was the latter. The bed sheets were clean but otherwise the rooms were filthy. Makeup from previous guests on the mirrors, dirt on the floors, hair in the showers. The rooms also stay extremely hot at night. I'm really not one to give reviews but this place sticks out as particularly bad and it needs to be avoided at all costs.

Fantastic view. Unfortunately there's really nothing else good to say.

Stayed in June 2022

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Stayed in October 2024

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Stayed in July 2024

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Stayed in May 2024

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Stayed in May 2023

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Stayed in May 2023

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Stayed in February 2022

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Stayed in April 2024