The life guard on duty at the swimming pool and needs to get our own towels

The hotel is located in Kuah town and it’s very convenient to get the necessities. The hotel staffs are also very friendly

Stayed in December 2022

This was absolutely a disastrous place. the room was so dirty and unhealthy. We got sick due to so much dust in there room and bed bugs. the toilet was also too small and leaking water from every angle. the window wasn’t probably shielded. They really need to clean the Air Conditioner and improve the quality of the toilet.

The location was so perfect 👍

Stayed in December 2022

Excellent service and hotel.

Stayed in December 2022

The Ac needs to be cleaned a little bit but the rest were great.

The price and the location were very matched & spacious. the floor was fully carpeted, the customer service staff were absolutely amazing and helpful. They also clean rooms every day which is the best thing that makes this hotel the very best in Langkawi according to me. In a Nutshell, We would recommend this place to everyone and they will never regret their decision. We thank them for their hospitality and the great service we have received from them. We will definitely book again should I come back to Langkawi.

Stayed in December 2022

comfortable and clean , the staff very professional

Stayed in December 2022

nothing

it’s overall good

Stayed in December 2022

Moisture and cleanliness issue room carpet ( suggest not using carpet concept for next renovation ), slippery toilet path, lower size tv and repeating tv program

Friendly welcoming staff and receptionist, exactly 4 star lobby and corridor, nice interior room with ocean view, nice high tea foods

Stayed in December 2022

Definitely not customer serviced oriented. Room very sparse. Location very far from tourists spots except Dataran Lang. Parking lots limited.

Nothing

Stayed in October 2022

Breakfast not valuble! Cockroach flied to our bed from the air condition outlet in the midnight! HORRIBLE!

NA

Stayed in December 2022

For a four star hotel this a very simplistic and old hotel. Maintenance needed everywhere. A bit damp in the room. Super small TV. Breakfast as basic as can be for a buffet breakfast. The lounge (Woodpeckers) well below par.

Rapid checkin and checkout. Friendly staff. There is a reputable spa in-house.

Stayed in November 2022

Food was very bad, and not clean at all. There were insects on their food and plates!!!! The quality of food is very poor, and you have limited varieties of breakfast meals! The bedsheets were (((( also dirty))) I would never recommend this place to anyone.

Nothing

Stayed in November 2022

The hotel is good for what you pay, so I'd say keep this in mind. Bed and bathroom clean and tidy.Yet the hotel is showing its age. The carpets could do with a good clean or total overhaul. Again, it's important to manage your expectations. With the glowing reviews you can easily expect 4 star luxury but if you are realistic you should know that $77 per night does not equate in the same luxury as $200 or more. The restaurant does not have any ambience. It does not have a liquor licence which means you can't enjoy any alcoholic beverages with your dinner. Yet my dinner, consists of the traditional fried noodles on my first night was delicious. You could however enjoy alcoholic beverages or cocktails at the Bistro/nightclub or bar area. I did not enjoy this as I found it is dark and smokey. As a non smoker I find the old smoke smell revolting and could not bear spending any time in there. The pool is on a different level as the restaurant so you can't order drinks or snacks enjoying the area.

The staff were amazing. My luggage was delayed by the airline and the manager who were there on my arrival, was really helpful in following it up for me. Both the signature massage and aroma therapy massages were wonderful. The ladies doing the massages and those attending the reception desk of the spa were lovely and caring. The gym was well equipped and sufficient for my 2 night stay.

Stayed in November 2022

you could not open the Window, which make bad Air in the Room ,

the staff was really friendly

Stayed in November 2022

good

Stayed in November 2022

Like the location.very convenient.the view of the sea is Mind-blowing Excellent.

Stayed in October 2022

I have find disputes in payment through my credit card.The bill payed is doubled. I found it Just after my visit seeing my bank statement.I don't know how can i solve it now.

clean,cordial, etc.

Stayed in October 2022

nil

location

Stayed in September 2022

The room

Stayed in October 2022

Nil

More spacious cleaned room with nice sea view.

Stayed in September 2022

no.

location .. walking distance to town.

Stayed in October 2022

Enforcement of masks wearing to the guests wasn't strong. Foreigners were walking in and out of the lobby without masks. Beds were hard, pillows were thin. Not a good night sleep for those who are sensitive and particular to cover weights, pillows and mattresses.

Location of the hotel is good

Stayed in September 2022

Parking lots need to be upgraded

Stayed in October 2022

amazing

Stayed in October 2022

Room is big and nice

Stayed in October 2022

Everything was a delight from parking, to checking in and out. Room was clean, and service was great. TV was not working but maintenance guy instantly came and fixed it. Definitely would stay again when in Langkawi. Btw view was stunning

Stayed in October 2022