Everything was wonderful l, we had a good time. Only good tea was missing:)

Stayed in April 2025

The reception was super helpful when we needed help charging our EV Vehicle and overall a very comfortable and clean stay!

Stayed in April 2025

The staff are nice. They know what they are doing. They allow for late checkout by knowing we are in big family They even have a movie night for the kids The shuttle to places of interest does help the visitors The show at the bar good for visitors to unwind themselves

Stayed in April 2025

Need to drive to go Desaru beach.

Room very comfortable and spacious. Comfy bed. Breakfast was great.

Stayed in April 2025

Good choice of hotel to stay with family

Stayed in April 2025

I would like to recommend install a tv box for the TV in order to watch youtube or either movie.

Stayed in March 2025

Very nice and sweet for birthday decorations, feel so awesome

Stayed in March 2025

Was charged full fee for parking despite validating the touch and go card and paid the daily parking when we check out. Filled up the form for refund but it took ages and still not refunded as it is processed by the parking operator instead of hotel. Would appreciate a more coordinated response and it is not a valid excuse to say unable to expedite as the parking lot is in the hotel. Because of this we may not consider to go back the next time we want to go Desaru.

Had a great stay twice when we are in Desaru! They have improved from wooden card to normal card so it will not get destroyed in the pool. Had such a pleasant stay the 1st round that we went back again on the 2nd time. Security guards are friendly and was really helpful.

Stayed in February 2025

Perhaps due to fasting month, there seems to be a shortage of staff, especially during in the afternoon.

The food was delicious, with a good selection of the breakfast buffet. Environment was comfortable clean and cozy. Staff were friendly and hospitable

Stayed in March 2025

Staffs are friendly. The location is ideal

Stayed in March 2025

Smoking smell was constantly present. This issue irritated us a lot throughout our stay.

The breakfast is ok. The location is good.

Stayed in March 2025

No major complains except the room soundproofing is not that good. The pool is a bit too small as there are many guest and can be very crowded to enjoy it. Balcony doesn't seem safe as the Railing seems to be loose and shaking. I just told my kids to avoid the balcony to be safe.

initially I thought the Buffet Breakfast was lacking variety until I realized Four points breakfast buffet was way better than St Giles. I love the central location to all the spots as I could go to the Mini Zoo, lobster restaurant, Beach and Adventure Park within 10-25 mins drive. There seem to always be a firework at 8pm as well every night. Some good foods and supermarket near by. If you stay near lotus area or hardrock, you have to make a trip out and it cost a bomb. It was a very comfortable stay for such good value.

Stayed in March 2025

Bed was good but pillows were too soft. Couldn’t sleep well with the pillows. Also, it will be good if the hotel had their spa. There is no spa nearby too. We were referred to go the spas in the resort hotels for massage. We didn’t as it will be another 15 mins drive out.

Very clean premises and smooth checkin. Room was spacious and lots of cabinets to store things. Toilet was clean too. Breakfast had quality food and a good variety of choices. Staff are friendly and also greet the guests, particularly the security staff who open the doors with a warm welcome.

Stayed in March 2025

After checked in noticed aircon and TV remote control no more battery, have to call room service to ask for new battery. Perhaps this can be checked by hotel before the guest checks in

Spacious room

Stayed in March 2025

Abit crowded but I guess due to its popularity.

Modern and well maintained. Comfy rooms, food at breakfast was good. Friendly reception staff.

Stayed in December 2024

Nothing really bothered me

Well maintained Clean

Stayed in March 2025

1) pillow is not comfortable too soft 2) location is a bit too far from the beach, hence didn’t justify the pricey room 3) can improve on the breakfast

Room is spacious for our small family of 3 and clean. Breakfast nice spread although the taste is a bit average..not so outstanding.

Stayed in February 2025

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Stayed in January 2025

Parking areas could be improved by removing trees to prevent bird's poop

Clean, convenient, comfortable, great choices for breakfast

Stayed in February 2025

Nil

We love everything..good location.Clean hotel.Check in was a breeze..all my requests are being handle so promptly and professionally.

Stayed in February 2025

Nope

All about the hotel was good.

Stayed in February 2025

Location

Stayed in February 2025

Location is unfortunately far away from Desaru beach

Clean, well maintained and value for money

Stayed in February 2025

Charge for parking

Accomodations

Stayed in February 2025