Everything was wonderful. Staff was extremely helpful. Rooms were well appointed. Only thing is the hotel is old & it looks it's age.

Stayed in April 2025

There was nothing negative to comment on

Overall good all around. Offered Hyatt World Membership which was good. Got 50% discount on Buffet.

Stayed in April 2025

Great stay , and even looked after our bags for the night while exploring sandakan and the urangantans ! Great staff so friendly

Stayed in April 2025

The hotel is a bit old, but it's clean.

Love the location, it's convenient and quite central to everything.

Stayed in April 2025

bed pillow was very soft for me and their only have hard pillow .. no medium soft

delicate varieties

Stayed in March 2025

Nothing really.

For KK it is excellently placed right by all the markets and easy to get to the islands from the ferry near by. The rooms are VAST and very comfortable. But the main thing is the FOOD. It is insanely good. We stayed during Ramadan and the evening buffet is unlike anything I have ever seen. I just can’t even describe how good it is.

Stayed in March 2025

The room air conditioning was quite weak. We set the temperature at 19 but most of the time it felt like it was 25. It was comfortable at time but I would prefer to have a better air con system.

The staff were lovely friendly and super helpful. We’re bringing our luggage up. The daily clean and reset of our room is pleasing to see when you come back after a long day exploring the town. The location was convenient as well close to the beach in the seaside.

Stayed in March 2025

Restaurant food vaieity

Facilities, pool bar. Bed linen

Stayed in March 2025

Breakfast choice

Breakfast choice for 5 star hotel is quite not a lot. Need some variety from day to day

Stayed in February 2025

The food not so nice .

Location is good

Stayed in February 2025

Little improvements will go a long way, e.g. notepad by the phone, better lighting in the washbasin area (couldn't see myself while shaving!), and no soap-dish! Also, the sliding panels are really old and creaky, falling off the track at times. These are not expensive improvements, but they will go a long way for long-stayers like us (2 to 4 weeks average).

Location, room size and comfort, and of course, excellent staff. Must mention Ka Yee the Client Experience Manager, she really looked after us throughout our stay.

Stayed in February 2025

Room on. 13th floor with lounge access was great. Room overlooked the jungle (if you looked over the buildings) Sea view room would have been even better.

Stayed in January 2025

Swimming pool closing time is 20:00, too early

Breakfast and fitness centre

Stayed in January 2025

Needs maintenance. Old furniture, old and soiled carpeting.

Great location, very good buffet breakfast

Stayed in January 2025

Gym a bit small

Location

Stayed in December 2024

The breakfast buffet- tastes a bit plain for local palate,

Very strategic location, very comfy room

Stayed in January 2025

The executive lounge for check in, plus the breakfast in the executive area, the food is so limited end up we went to the lobby to have our breakfast, which has more variety.

Location is convenient.

Stayed in January 2025

A little dated and maintenance is of poor quality

The staff, facilities the range of food choices, close to a variety of shopping options

Stayed in January 2025

A number of beers on restaurant menu were not available. That’s as close as I can get.

This hotel delivered on all levels. The room was big, comfortable and well appointed. Bathroom great too. The pool area and bar was nice. Location very central.

Stayed in January 2025

We like the location and the staff attention to details, friendliness. And also the room is huge. The cafe - Mosaic, serves awesome affogato.

Stayed in January 2025

This is a good hotel chain, but it’s starting to show its age. Breakfast can be chaotic, with a bit of a rush and not always enough seating available. On busy mornings, some guests are seated in the bar, which isn’t ideal. Another downside is that many rooms have windows facing the interior of the hotel, leaving you with no sense of time — you can’t tell if it’s day or night. That said, everything else was great: the room was comfortable, the food was excellent, and the cleanliness was up to standard. Overall, a solid stay with just a few quirks to consider.

Stayed in January 2025

The carpets around the room and corridor didn’t look too clean

The staff and the location

Stayed in January 2025

1) The TV was so old-fashioned. The TV reception was blurr. It is time to replace the TV with Internet TVs with easy access to YouTube which I watch everyday. 2) Clothes and towel hangers should be provided in the toilet and shower cubical. 3) The design ergonomics of the toilet is lacking. The sink is too high and too forward requiring users to lean forward. The rain shower should be installed nearer the wall to minimise water splashing at the door.

1) The room is big. 2) The interior design is traditional. 3) The open toilet concept. 4) USB ports are provided for phone charging. 5) The location is very good within walking distance to the seafood restaurants at the waterfront.

Stayed in January 2025

The furnishings were a bit dated and I thought it wa poor that a 5-star hotel shower was over bath with a curtain. Breakfast was chaotic. Very busy and the room layout led to lots of congestion. The only bar was the pool bar and it did not operate in the evening

Great location near to the seafood weekend dining. The pool was good and the pool bar attendant gave good service. The room was large and well- equipped.

Stayed in December 2024