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Reviews of Mercu Summer Suites Bernice KLCC

Mercu Summer Suite No.8, Jalan Cendana, Off Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

#91 of 545 hotels in Kuala Lumpur

Guests' Choice

Review Score

Based on 186 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.7

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing really. Everything was perfect.

    Very clean apartment and the host is very helpful

    Stayed in March 2025

  • Reviewed: January 29, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Superior Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The view was very nice. The room very comfortable and the staff very helpful. Will repeat again.

    Stayed in January 2025

  • Reviewed: December 30, 2024

    9.0
    Clean and comfortable apartment
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Initially, we needed to use the 2 access cards to tap in and out of Tower B at ground floor. Card did not work most times. But subsequently, the building management opened up a gantry to allow guests to enter and leave without having to tap card, which was more convenient. Need to tap card in the lift to go to the level you stay at, which is added security. There are 2 bedrooms and total of 2 air-conditioners. There is no air-conditioner in living room, so need to open one bedroom door to allow for cooling of living room. But I am ok with this.

    Though #19 unit cannot see KL Tower & Twin Towers directly, you can see both buildings from outside building entrance. I love the night view from balcony, which is just next to Muar River. Has grocery shop (24 h), another grocer shop & a cafe downstairs. You can see KL Tower from selected tables at cafe. Unit is near to Bt Nanas Monorail & Dang Wangi LRT stations.

    Stayed in December 2024

  • Reviewed: December 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Good

    Stayed in December 2024

  • Reviewed: December 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and comfortable for a group of 5. They upgraded us to a two bedroom. Hospitality at its best. Thank you so much. Check in and check out process were seamless.

    Stayed in December 2024

  • Reviewed: December 24, 2024

    10
    Shady but worth it
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    It looks extremely shady

    It is super in price and what you get for your money

    Stayed in December 2024

  • Reviewed: December 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Value for money, Cleanliness , staff behaviour and facilities.

    Stayed in November 2024

  • Reviewed: December 8, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Water heater is working but the heat was not good enough, should work on this,rest all is 5⭐️

    Nice room with all facilities. Having 2 beds 👌 very good for family with 2 kids.

    Stayed in December 2024

  • Reviewed: December 8, 2024

    10
    So far so good. Everything smoothly when check in. Also personal in charge very friendly
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    So far so good. Everything smoothly when check in. Also personal in charge very friendly and we can ask anything we don't know about the facilities that need further explanation. Will repeat it again after this.

    Stayed in December 2024

  • Reviewed: December 7, 2024

    9.0
    Good value for money! Amazing location
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool is cold, it’s in the 11th floor, so surrounded by other buildings - the only problem

    Amazing location. Good value for money. Downstairs - exchange office, 24 hours grocery store.

    Stayed in December 2024

  • Reviewed: December 1, 2024

    9.0
    Wonderful experience
    • Travelers with friends
    • Superior Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I think the parking is slightly confusing as I’m not used to it.

    Overall, it was a nice stay here. The house was spotless and cozy enough.

    Stayed in December 2024

  • Reviewed: November 14, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 4 nights

    near all activity and injuction where you need to go

    Stayed in September 2024

  • Reviewed: October 18, 2024

    7.0
    Good aircon, nice location, all the basics for a few days.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights

    The Lounge (couch) in the living area had no legs and was very uncomfortable.

    Good location all the basics in the apartment for a short stay.

    Stayed in September 2024

  • Reviewed: September 20, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nice,cosy and clean. Need to pay parking fee on your own. Price viewed at rm80++ but paid at rm140++. My bad because didnt read carefully at the time of payment. But the place is nice, book studio but they upgrade to 1 bedroom apartment because studio are full.

    Stayed in September 2024

  • Reviewed: September 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    room is clean and comfortable, has all the things we need .Suitable for family and couple or friends. it close to monorel bukit nanas and lrt dang wangi too .easy to travel .service is good ,reply msg fast.

    Stayed in September 2024

  • Reviewed: September 9, 2024

    10
    The little brother who received the service was very excellent and considerate, and also helped to t
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The little brother who received the service was very excellent and considerate, and also helped to take care of the luggage. I will choose this room next time.

    Stayed in September 2024

  • Reviewed: August 18, 2024

    7.0
    Provided a base to explore
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Terrible WiFi, didn’t have connection most of time we were there. The getting in and out of the main entrance barriers is such an annoyance. The apartment itself has everything you need. The bed is quite low so if you have mobility issue then it might be a problem.

    Location is great, spacious apartment- the manager Ridwan was great in communication via the watsapp group. Took cash deposit and return swiftly as I cleaned the apartment really well 😆

    Stayed in August 2024

  • Reviewed: August 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Having only one access card is a bit annoying when there's more than one guest

    Kitchen facilities. Washing machine. Plenty of hot water. AC. Two convenience stores and a cafe in the lobby. Walking distance to Petronas Towers

    Stayed in August 2024

  • Reviewed: August 15, 2024

    10
    Pretty good! Would return!
    • Business trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    The key card barrier into the tower was not working properly

    Was super close to my work destination.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Every was good for the price

    Every thing from the airport transfer, check in and booking an additional night was a breeze and stress free. Manger responded very quickly and is a great and helpful guy. Great value for money. Perfect location make sure you use the monorail and not walk your feet off in the heat.

    Stayed in August 2024

  • Reviewed: August 3, 2024

    8.0
    Lovely place
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The check in was a struggle to get the entrance card to work, the card also failed multiple times during my stay. On my departure there were issues with the power in the building so I had to walk down 18 flights of stairs with my suitcase cause the elevator wasn't working. This was not the fault of the host so I am not holding this against them, just thought it would be good to know for people with mobility issues that this could be the case.

    Spacious room with lots of amenities in a great location.

    Stayed in May 2024

  • Reviewed: August 2, 2024

    10
    I really recommend this place! I’d stayed for a week as a solo traveller and I’d an incredible time, transportation is a
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 9 nights
    • Submitted from a mobile device

    If you’re looking g for sun in the pool is a bit difficult as it’s surrounded by buildings but is a nice and safe place to be as is always look after by a security guy!

    The location was amazing. Close to the rail and train station and even walking distance to the Petrona Towels. The guy that received me was very helpful and always guided me in anything I ask for. I really had a pleasant time here!

    Stayed in August 2024

  • Reviewed: July 28, 2024

    10
    Had fantastic stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Had fabulous stay with my family , centrally located and had cafe and shops , hair saloon located in ground floor . Cherry on top, there is also 24 hours shop which sells hot food as well. Easy to access to main attractions by walking. Has all facilities as described, good view from balcony. Hospitality was exceptional , will defintely recommend this property if you are planning to visit KL.

    Stayed in July 2024

  • Reviewed: July 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    So convenient, it has a kitchen, living room area, a balcony and a kitchen washing machine. We were so comfortable and only a short walk away from the main attractions (KLCC tower etc). There is a cafe and grocery store downstairs so you have everything at your fingertips. The staff were very friendly and welcoming too

    Stayed in July 2024

Showing 1 - 25

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