We had a problem while having breakfast there as my girlfriend felt sick from the French toast and spend a couple of hours throwing up in the bathroom. Moreover, and during a 3 day stay our room was never cleaned and we had to purposefully go to the reception to ask for towels and toilet paper. This was explained to us as there was a need to take care of rooms being check out first (sure I get that but explaining it this way to a customer when we are trying to get our room cleaned is a bit weird I would say and not very service-oriented). They did try to come and clean the room at 5pm but we were on the room resting a bit after exploring the city during the day. This needs to be done way earlier to ensure guests are not in the room - major fail in my opinion, moreover for such a highly-rated place

The hotel is very nice looking and most of the staff is pretty much helpful and polite - no issue here. The atmosphere around it is good and the facilities are really good as the bed is pretty comfortable and the bathroom is spacious as comfortable as well. Lobby is well taken care off and the doorman working at the front were absolutely gentleman, only nice words to them.

Stayed in June 2024

Hope you can put the amenities (ie: toothpaste etc) in the room!

Beautiful concept! Kitchen & bar’s menu are so good

Stayed in May 2024

It took a little while for our iron to be sent, I had to call twice but all good.

Staff at the concierge were super duper friendly, customer service was awesome

Stayed in May 2024

I personally like a little coffee/tea facility in the room and this was not available. Communication between staff can be better. There was a slight issue, but somehow this seemed to be lost between shifts.

We had an amazing corner room with incredible views of the city! The room and bathroom are very well styled and decorated. Very comfortable bed and I can definitely recommend staying here.

Stayed in May 2024

Parking is limited and not so convenient. And the windows cannot be opened

A very beautiful boutique hotel, the room is great, the service was excellent

Stayed in May 2024

No toothbrush, no tea, no coffee

Design, location, king size bed

Stayed in May 2024

- the light is a bit too dim probably the management can consider to lighten a bit the light especially lift area. - probably management should prepare the toilet bidet spray but im not sure other room but for my room there is no toilet bidet spray everything were superb only concern on this area mention above

- Love the attitude of the staff (forgotten to get his name) as during my check-in the room given is differ from what i had booked but informed back the first person that assist me to check-in and he had assigned/change me to the exact room that i had booked to the extend he assist me to carry my luggage during changing the room and keep apologizing. - Check in and check out is really smooth and which it doesn’t took that long. - Love the facilities of the room its really calm and peaceful. - Its really safe for ladies who doing solo traveling - The water dispenser is really superb as i don’t have to worry to carry so much water from the supermarket as it has been provide by the hotel

Stayed in May 2024

No coffee n tea supply in the room, parking has to pay

Design very unique

Stayed in April 2024

all good

Stayed in April 2024

Very great vibe , bed is very comfortable definitely will stay again here

Stayed in April 2024

We stayed there 11 days but the bed sheets only got changed once when we asked the house keepers to do so, it often forgot to provide the toilet paper or clean the used cups.

Staff at the reception and restaurant were so pleasant, very professional.

Stayed in April 2024

No where to hang clothes.

Beautiful decor and atmosphere

Stayed in April 2024

The rooms were on the small side

Extremely comfortable beds and not too far from local amenities

Stayed in April 2024

Interior design lovely!

Stayed in April 2024

I requested room service, particularly cleaning at specific times and that was generally not adhered to. As a result, I often came back to a room that had not been cleaned and then would have to make the same request again.

Stunning buffet, excellent cocktails and even better location. Really felt like I was centrally located to experience a bustling capital which is a veritable melting pot filled with chic luxury hotels, world-class restaurants and fascinating cultural spots.

Stayed in March 2024

Maybe a variety of teas (eg herbal / green tea)

Beautiful hotel and comfy room with great views

Stayed in April 2024

NA

Great location and very cool art decor design, and very friendly staff too!

Stayed in March 2024

We had a quick stopover for one night and had booked the hotel due to its restaurant - this was booked for a private event so we couldn’t eat there. If that’s the case you should prewarn guests.

Nicely designed old heritage style but with modern comforts

Stayed in April 2024

There were cars racing all night and it was too noisy to sleep.

I'm absolutely smitten with the hotel's charming vintage vibes and cozy atmosphere. The staff members are always so welcoming, adding an extra layer of comfort to the stay. Plus, its prime location in a lively area makes it the perfect base for adventures and exploration.

Stayed in March 2024

A great location

Stayed in March 2024

Light in the stairway. It's to dark.

The styling is fantastic

Stayed in March 2024

Small and narrow room

Bed n pillow

Stayed in February 2024

It takes a very long time to get the hot water. I always didn't manage to wait for it as I don't like to waste water. As for hot water, you need to walk out to the corridor. One thing the management needs to look into is the staircase light. It is very dim & dangerous to use during the morning time around 7.15am. I almost missed a step as I couldn't see the step well. Even my husband also complained about why the light is dim ..

Strategic location. Walking distance to LRT.

Stayed in March 2024

THE ROOM IS A BIT DUSTY. I COULD SEE DUST FLOATING IN THE AIR

EVERYTHING IS GOOD. WILL BE A COMFORTABLE HOTEL FOR YOUR STAY.

Stayed in January 2024

No bidet in the toilet.

Design, location and service.

Stayed in March 2024