The first room smelled terrible and felt dirty. They moved me to a second room that was better, but not great. I expected better for the price.

The driver who picked me up waited for the delayed flight. The staff were very attentive and tried their best to improve a bad situation. The bed was comfortable. The breakfast buffet was exceptional.

Stayed in August 2023

view

Stayed in June 2023

I was given a really smelly apartment, then moved to a Presendential suite that was unfit for purpose. The suite was clean, 0but all the windows had to be sealed up with tape as the draft coming through the doors made the room cold. The heating was not working properly.

Buffet breakfast and seeing our favorite staff member, Elvis. Room service was amazing!

Stayed in July 2023

clean, modern facilities, amazing and helpful staff who go above and beyond to make your stay comfortable and memorable. all the reception staff are a credit to the establishment

Stayed in June 2023

Extremely rude staff who when I tried to book an airport transfer simply told me they can’t accommodate us as they had more important contracts to deliver with airline crew, which hotel only has a single vehicle, gentleman at concierge was extremely rude. Tried to push me to the apartment instead of room I had booked god knows for what reason not worth the money one bit take my advice and stay elsewhere Bed linen smelling musky Bathroom dirty

Nothing apart from location to airport

Stayed in May 2023

At check in they didn't have my booking. I had to wait for some time to get it. They then wanted to charge me extra for the room. I then eventually got the rate originally pre-booked, only to find out that all of my colleagues got a preferential rate for working at UN (the check in staff knew I worked for UN too).

Room was nice

Stayed in June 2023

Solicitei um servico extra e foi um total desastre: Dears, unfortunately i had a bad experience. i went to the hotel afternoon and i paid for extra decoration with champagne because it was a special day. when i got to the room it was decorated but the bottle was not there. i tried to call to the reception and they told me that the bottle was not included. i paid 100 USD more for nothing. this was stressfull.... how you guys do shuch thing.... this is stealing money from people

Stayed in May 2023

Too expensive paid $250 for a night, at check in had an early morning flight and requested for airport drop off what the concierge told me “ we have contracts with airlines and DHL which are more important than your drop off”- totally unacceptable I was a paying customer. When allocation of room was done when I was being escorted I was being forcefully given a 1 bed apartment for which I booked a room if I wanted an apartment I would have booked that, on asking the lady at front desk she said it’s an upgrade which I did not want. Rooms were musky smelling especially the linen Will definitely never be returning. If your planning on booking do yourself a favor and stay elsewhere this was definitely not worth any cent

Location.

Stayed in May 2023

Location and view from room

Stayed in March 2023

THE STAFF.

Stayed in April 2023

Bacon & sausages for Breakfast were a bit dry

I loved the pool, gym rooms were very clean, staff was friendly. View from the pool is price less

Stayed in March 2023

The alcohol at the hotel is pricey.

Great place, with great a room, amazing breakfast and the staff was the best. To Wellington, Jose, Stella and Michelle, thank you so much you were awesome. Best service and always very helpful.

Stayed in February 2023

no stock in the mini bar facilities run down exterior. needs maintenance pool mosaic tiles. all fallen off in pool door hinges need work. lack of staff no porter and staff at 5 star hotel we had to carry our own bags and generally very disappointing

location and in. a secure complex

Stayed in January 2023

The TV channels,please can we have more channels

The venue of the hotel is excellent,next to the mall ,walking distance to the beach,very safe friendly staff

Stayed in November 2022

Nothing

Everything. The room was clean with all the essential. The staff was friendly and always willing to assist. The breakfast was scrumptious. The pools were clean.

Stayed in December 2022

Nothing

I loved everything from the cleanliness of the hotel to the amazing service rendered by the hotel staff

Stayed in December 2022

Nothing, all was perfect

View from our room was beautiful, bed and the couch in our room, so comfortable and we also enjoyed breakfast

Stayed in September 2022

The hotel amenities were really great and the food was excellent. Most of all the service was really exceptional - Armando and the rest of the staff were always super helpful and made the stay a pleasure indeed! Will be back again!

Stayed in September 2022

great stuff, very clean.

Stayed in August 2022

nothing

rooms and neatness

Stayed in August 2022

- This is not a 5 star hotel - The picture used to market the hotel is misleading. Only the building circled in red is the actual hotel and it’s an old building. - check in is slow and staff are not efficient - airport pick up was a no show and the hotel never even responded or apologized - the breakfast buffet was extensive, but nothing tasted great - I had to remind the staff twice that breakfast was not included in my rate. Again staff is not clued up. - I was given a room key that didn’t work, took forever to correct. Found out later when hotel staff entered my room without knocking why, the check in lady had put me in the wrong room. Got called some time after asking what my name was as no one was supposed to be in my room - Not 5 star service or facilities. No spa, pool and gym closed. No restaurant in the hotel only breakfast and room service - when you arrive there up to 5 staff members standing outside, but they don’t help you with your luggage. I actually had to help another guest, as he was struggling. The staff just look. - this is a horrible 5 star, an ok 4 star and an decent 3 star hotel - unfortunately they price the rooms like a 5 star. For the room rate of normal room here, I can get suite at the raddison in Johannesburg for less, with more service and facilities

- the room was the only thing that was as expected - the bath in the room is on the pictures so that is fair

Stayed in June 2022

my 2 year old was charged breakfast if l am not mistaken. My sheets were not changed for the 3 nights. Towels were removed when cleaning but never returned. Had to ask for cleaning several times even after putting the tag CLEAN ME. Cups. spoons and glasses were left dirty in the room after cleaning l had to complain to the cleaning manager. He apologized to us after l complained. They were not replacing soap etc after they were finished. The Maintenance side was very very poor.

Front desk was fine. Breakfast was up to standard Fast Wi-Fi

Stayed in June 2022

No blankets in yhe room and it was cold during the night Aircon not working Room not as advertised,no value for money Fridge not working

Stuff was friendly

Stayed in June 2022

Nothing

Friendly front office staff

Stayed in June 2022