I booked for a standard room for £29, from the 4th to the 5th and when I arrived they told me my room was no longer available so they changed my booking automatically without informing me, they made me to pay extra money and once they made me pay I didn’t have enough to pay double as I had already pre booked the room and I was not aware of them changing my room booking because the extra I’ve paid I want it refunded as I had already pre booked it and they changed it.

Stayed in June 2024

Everything

Nothing

Stayed in May 2024

I believe someone came into our room to search the wardrobe as we were sleeping

Nothing

Stayed in May 2024

Everything was 100 %

Staff very frenly

Stayed in May 2024

Shower

Big room

Stayed in May 2024

Comfortable with great location

Stayed in April 2024

The fact that I was asked to pay at the desk after supposedly paid online. Zero wifi, the bed seems to be old because it sank when I laid on it and the shower head looked so rusty that I was afraid to use it.

The manager and the 1st receptionist tried to make up for the flaws in booking. Great location.

Stayed in April 2024

Restaurant. Needs to be a little larger.

I liked the building and the facilities coupled with the best location to the Murtala Mohammed Airport. The room is large enough and clean .

Stayed in April 2024

Cold breakfast, poor WiFi, smelly bathroom

Old and smelly

Stayed in April 2024

The staff was very polite, respectful and kind and very helpful.

The rooms are very clean and clean Daily. And I was provided with towels. The figurative word awesome. I actually have no complaints. But I didn't order any food. I would stay again.

Stayed in April 2024

First off, prior to my booking I told the hotel that I would be arriving late due to my flight schedule. I mentioned during my booking that I would be arriving between 6-7pm and that they should please keep my room . Only for me to arrive by 7pm and I was being told that my room was almost given away to another person and that my room was the only one remaining even after mentioning it prior to my arrival. That was not a good way to welcome someone that has been flying the entire day and probably tired. After showing me to my room, the bathroom in my room wasn’t even clean. I could see some urine stains on the WC seat and floor . This wasn’t a good look on the hotel after being charged a whopping 50k for a night even though the website mentioned another price and they argued that their exchange rate was equal to 50k . The staffs and management need to do better.

The rooms were a lovely sizeable room with a separate lounge area. The beds were comfy

Stayed in April 2024

Nothing interest me

Stayed in March 2024

Extremely poor management and the staff are so reluctant to handle issues. The room I booked in advance while i was in the was given to another person before my presence, no coordination as a matter of fact I had to leave the hotel with my friends to another hotel opposite them

Stayed in February 2024

Nothing

Every amenity was okay

Stayed in March 2024

Treat white Americans equally and stop trying to scam extra money from them. Hold the room they pay for and if you say you have ac. Then have ac. Period. Bad business

The ACs didn’t work in either room they charged me extraThen what I booked it for and then try to charge double price per room so they only charged me an extra 10,000 lol I’m from usa they are not friendly to American white people. And I paid for ac and the ac in whole plan didn’t work then they also gave me a worse room than I booked for they said they gave my room away then charged more was super hot and sucked don’t recommend not even in the worst emergency.

Stayed in February 2024

1. They need to check the rooms before putting a guest in the room, check how fitting it is to stay in. 2. Have more choices of breakfast and not to say they ran out of their second choices of breakfast. Their breakfast time is 7am to 10am and by 8am, they have ran out of second choice. 3. Their internet is rubbish, it kept cutting off. 4. The noise is much

My thoughts about the breakfast is disappointing, they can only offer 2 choices of breakfast and sometimes only one choice which is bread and omelettes. I was really disappointed and frustrated with their choice of breakfast, no cereal, no fruit, no yogurt but bread and omelettes or spaghetti with boiled egg, another day bread & omelettes or pasta with boil egg, another day bread & omelettes or yam with fish or egg source. Could you explain how this is classed as breakfast! Change of room: I was moved 3 times to different room, each time there is one fault or the other with the room. Loud music and you can hear discussions of other people by your room door, it was a bad experience with this hotel. The price agreed with booking.com was challenged, I was told that the rate of dollar has gone up. I had to argue and refused to pay any additional money. If booking.com still wants to work with thi hotel, Please this need to be communicated that the price agreed when booked should be the amount to be paid. I have a lot to say about my experience in this hotel but I haven’t got the time. The bed and the size of the room is good but I am not using this hotel again. Thank you.

Stayed in March 2024

Nothing comes to mind.

I loved everything about the place.

Stayed in January 2024

I didn't stay there because the staffs sold out my reservation and they didn't inform me until I got there. They didn't have a room for me. They were very rude addressing the situation

Stayed in February 2024

Breakfast was poor. The waitress insisted on serving me. Only two options at breakfast. Location was at the bar. I’ve never experienced such in all my years of traveling. It was an awful experience.

Stayed in February 2024

Everything

Cool

Stayed in February 2024

Just like I said they didn't inform me about the breakfast and when I went down to check there's nothing interesting to eat because people already had breakfast and I guess they must have eaten the better meal prepared for breakfast.

I didn't had breakfast because the staffs didn't inform me about it.... Also the AC in my room isn't working perfectly and the room size is too small, it wasn't what I was expecting after paying for the maximum room.

Stayed in January 2024

Need to do more with staff hospitality and professionalism.

lovely stay. spacious and comfortable .

Stayed in November 2023

N/A

Bed and mattress

Stayed in October 2023

I have received a message from booking.com that i not show up. I was there only my flight was delay and i arrived later in Lagos so the hotel was full and no room available but this hotel staff brought to Vinchee Suites which is awarded by you and was very good.

Stayed in October 2023

Everything

The bed is so comfortable Like the location Like the manager God bless Presken Love my stay

Stayed in October 2023