I think it need a little refurbishing

Staff are really nice. Faith at reception was polite n even gave me an upgrade for me being the first time there. Her service was top. Like the beds and pillows comfortability.

Stayed in April 2025

The food was great .but the bathroom standard was 3star standard and not a five star standard and the toilet need to be changed and if the bathroom can be renovated would be perfect.

Location and safety

Stayed in December 2024

Breakfast good. Location good

Stayed in December 2024

When you got off the elevator,, the first thing that hit you was a foul odor like mold. It was a constant odor that was also in the bedrooms.

Stayed in August 2024

Nothing

Very good

Stayed in April 2024

The interior is quite dated; musty smell in rooms

Staff was very friendly; lovely pool area with amazing trees

Stayed in February 2024

nothing

services

Stayed in October 2023

Spa is missing in house guest entertainment is missing to engage them well

Breakfast is good spa is missing.

Stayed in October 2023

We were told the amount we booked for was for 2 rooms, not 3 as advertised. We had to pay extra to secure another room. Please make sure you set a realistic amount with your quotations. We were not happy about this.

N/A

Stayed in August 2023

The buildings and facilities are getting old. Needs to be refurbished or upgraded. Some of the service points were complacent.

Great location Breakfast was great.

Stayed in June 2023

Broken outside sofas. Buffet, food in general was poor. Outdated bathroom Overpriced

Friendly staff Location, outside zone

Stayed in July 2023

Service at outside restaurant/ bar facility was very slow. I waited 45 minutes for my food order and up to 20 minutes for the bill.

Breakfast was good however alot of the time the various food selections required replenishing as they were finished.

Stayed in March 2023

The car park is a bit far from the entrance/reception. I remember conveying my boxes from the car, it was a lot and tiring. It would be nice if staff are allocated at the entrance of the hotel to spot guests struggling with luggages and come to assist.

The ambiance. All the staff were friendly and always ready to assist. I also loved the food. There were varieties to choose from. And something for my picky eater toddler to enjoy.

Stayed in August 2022

Lights going off temporarily

Clean and secure

Stayed in June 2022

good staff

safety

Stayed in May 2022

The checking in was a horrible experience. First the security police woman insisted on searching my luggage despite my plea just because a metallic decoration I had brought from London showed on the security screen! Next the staff at the reception said I had no reservation. It took the intervention of another staff to discover my reservation under a different confirmation number. Now you imagine all of these happening to a 80-yrar old man who had just arrived from London!

Stayed in May 2022

Nothing

The gym. The pool. The room size and charming decor. The friendly staff. The proximity to the airport. The lobby vibe.

Stayed in January 2025

The fact that I couldn’t get discounts when I checked in at around 1:00 am on the 18.12.24 and checked out at around 05:00am 18.12.24.

The breakfast was good

Stayed in December 2024

The rooms and building, in general, are aged and tired; this is obvious from the first minute you set foot on the premises. There is definitely no value for the money being asked to pay. If I knew better I would have chosen another hotel.

Stayed in September 2024

Nothing

Good Hotel

Stayed in October 2024

The rug was filthy, the pillows were old. The room was priced 50% above similar hotels. I stayed because of a good experience 3years ago.

The club lounge

Stayed in October 2024

A step back in time. Old hotel that needs to be renovated, you could smell the carpets the moment you walk in. The rooms will give you dust allergy, again, the carpets need to be replaced. Spend more and stay at a newer hotel. Also, long wait time at the reception, I arrived at 5 pm and they still wont let me check in as this, the receptionist said that my room was not ready, the same happened to my colleagues, after 5pm for a reserved room, no excuse for it not being ready. The food is overpriced for the service and the quality of service. I will not be returning to the Sheraton. Maybe at one point in history this was a good place, but now, it needs to be rebuild.

Stayed in September 2024

The security (especially at the elevators) need a reorientation in how to treat the guests of guests. Also ALL the security personal at the facility should desist from soliciting for cash gifts from guests

Decent facilities

Stayed in September 2024

Overcharged without being transparent. Blamed government taxes on over charging. Didn’t offer any form of apology. Just blamed “the system”. Management took no effort to help. So added on $150 to price shown on booking.com and said it was taxes. Then insisted on charging on top for breakfast

Some staff. Pool. Beds

Stayed in August 2024