It was unfortunate that the swimming pool was too cold for use, and the smaller kid's pool appeared dirty and poorly maintained. The Club lounge does not serve breakfast, so everbody dines in the main dining restaurant, where staff are somewhat overwhelmed when it was busy due to a conference being held at the venue. Several times our order did not appear, but not a big deal. As we stayed for 5 nights, I noticed that the food options were more or less the same everyday. Some variety would be nice. Similarly for the Club lounge canapes, there could be more variety. Another thing to note is that they are still using little disposable bottles for shampoo/ body wash/ lotions, and as a family we needed a few sets. This aspect could be improved for environmental sustainability.

Beautiful hotel design with an expansive space and an art museum connected to it. Its location is close to the Bouddhana Stupa, so much so that certain rooms have a view of the stupa, which we were lucky to be allocated. Service was wonderful, with the staff being very helpful and attentive to our needs. For example when we requested for extra towels, they appeared almost immediately! Our room was on the Club level, there were drinks and light snacks available throughout the day, and these were topped up frequently. A special shout out for Club lounge staff Aastha and Engela, who provided great service especially during the evening canapes sessions and checking on us throughout our stay. You made us feel right at home, thank you!

Stayed in April 2025

In an enclave by itself which was private but not convenient. Did not even have a vending machine to get a can of coke or drinks. Could not even get a snack or a bag of potato chips. There were no minibars. Everything had to be purchased from the hotel. Selection was limited. Not a normal experience. Restaurants were just ok. Nothing special.

Stayed in April 2025

Jacuzzi and sauna should be included.

Breakfast

Stayed in January 2025

Some technical issues in the room. Took a while to get it sorted

Amazing food Perfectly located Nice bar and restaurant area, beautiful pool area Friendly restaurant staff

Stayed in November 2024

Courteous staff , hospitality at restaurants was 👍

Stayed in December 2024

Pool was being worked on so we couldn’t use it.

Great location, just a short stroll to the Boudha Stupa, spacious and welcoming, excellent art and music. Very attentive staff, good fitness centre, Fabulous breakfast with huge array of options.

Stayed in January 2025

A bit dated in the hotel rooms and corridors

Breakfast and terrace were amazing

Stayed in November 2024

Nothing

Clean Nice staff

Stayed in October 2024

Bed mattress is poor, with clear sign of overuse. It is uncomfortable. Electric sockets are insufficient in the room for modern usage (laptop, hair appliances, phone charging). The only one available next to the bed does not provide good connection. Toilet does not flush through the first time. A second flushing was necessary for everything to be cleared. This needs fixing.

The view on the Boudha stupa. Good Breakfast

Stayed in December 2024

impressive facilities...friendy staff and broad food selection..

Stayed in November 2024

Great location next to the airport

Stayed in October 2024

WE LIKE EVERYTHING BUT THE MENU NEEDS UPGRADING TERRACE LOUNGE

Landmark view is spectacular, high floor. MANAGEMENT AND STAFF THE BEST

Stayed in October 2024

A peaceful place in Kathmadu. Great value if you pay in person price

Stayed in October 2024

Pool needs updating

The building had lots of character

Stayed in October 2024

The front desk/ reception staff was bit clumsy. Needs improvement. Some dishes served in the dinner were cold.. should have been better.

All the facilities are very good. The ambience all around is very good. The location is also great.

Stayed in July 2024

The rooms need a bit of an upgrade as it does get stuffy after a while. Curtains etc are old.

The historic feel of the hotel is lovely with a beautiful lobby. The live instrumental music in the lobby is such a nice touch. The food quality is awesome and the staff very helpful. The hotel is clean.

Stayed in July 2024

Please work on your washroom flash (Room and lobby both). 10 times I flashed then the flash worked properly. If some people dont have patience then washroom will remain dirty.

Everything was very good, excellent staff, room size, room service, good food, fishes. Especially greenery.

Stayed in June 2024

Good property and nice location .

Stayed in June 2024

Property needs some renovation. there were some `govt sessions which caused lot of people to be in property and rush at breakkfast

Breakfast spread was good. Rooom was nice and cozy Dinner spread was good too

Stayed in April 2024

The breakfast buffet is restrictive with the "waitering" concept.

Style and comfort

Stayed in April 2024

Very limited choices of Western food for breakfast. After a few weeks of Nepalese and Tibetan food I was looking forward to some better options at an international hotel; disappointingly few choices available. No orange or apple juice available, just cucumber juice! The best I could get was a glass of tap water...... I think an international hotel like Hyatt could do better than that. They are extremely fussy about the quality of US dollar bills if attempting to pay with cash. Unless the bills are pristine they won't accept them.

Nicely appointed and tranquil hotel in bustling Kathmandu. The pool are is very nice and good service with food and drinks, although the food menu is very limited. Drinks and snacks and service in the Club lounge were very good.

Stayed in May 2024

Pavement outdoors not leveled . A guided tour by a learned guide would help put in perspective the location and historical architectural and cultural heritage

Excellent with large choices

Stayed in April 2024

Very good service at the Club level with very friendly staff. In particular, a staff by the name of Tashi, who speaks very good English and is always ready to help. The staff at the breakfast and at the first floor Afternoon Tea area were also wonderful. Overall, the service at this hotel was great and my family had a wonderful stay.

Stayed in January 2024

Swimming pool as it was cold and could not be used

Morning breakfast

Stayed in December 2023