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Reviews of Hotel New Elia

Street no 17 lakeside, 33700 Pokhara, Nepal

#140 of 241 hotels in Pokhara

Guests' Choice

Review Score

Based on 36 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    9.2

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    8.6

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: January 30, 2025

    7.0
    Great value for the money.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Great location. Stuff was very friendly and helpful. Good laundry service.

    Stayed in December 2024

  • Reviewed: January 6, 2025

    9.0
    Nice staff, good view of the fishtail, good location
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location is good and staff is nice and very helpful

    Stayed in January 2025

  • Reviewed: December 26, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    There was no hot water in the shower =( Bathroom was not that clean

    Staff was really nice and the location was great

    Stayed in December 2024

  • Reviewed: December 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of ants in our room

    I really liked the rooms, the beds are really nice, and the service was really good. We did a little trekking to Australia base camp and weren’t that comfortable with the guide provided, but the manager was really understanding and helped to find a solution.

    Stayed in November 2024

  • Reviewed: November 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The owner and staff are nice but feel a little insisting on trying to sell you services (arrange treks, buses, food...). I guess it comes handy for people who haven't planned anything and are looking for help for organising things, but if you don't it feels a little pushy. Also we wished they had hot showers, especially after coming back from a trek.

    Great location and really nice garden. It feels relaxing and it's a good value. They're nice and can keep your bags when you go trekking.

    Stayed in November 2024

  • Reviewed: October 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is good.

    Stayed in October 2024

  • Reviewed: October 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    our stay was good and we recommend. we won't recommend sending Landry, we got it back fast but the smell wasn't good (we sent them to ather laundry after)

    the staff very nice and helpful. location is good. the room is big.

    Stayed in October 2024

  • Reviewed: October 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tidy rooms

    Stayed in October 2024

  • Reviewed: April 10, 2025

    2.0
    donot go
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    but the facility was pathetic. Very very poor customer service. No towel, no toilet paper, no water bottle/cups, no soap in washroom. We had paid advance through fonepay. So were kind of compelled to stay. The booking was made through booking.com initially but they said they dont take that booking and cannot honor the price from booking.com and I was asked to pay NRS 1000 more than the price in booking.com. i was asked to cancelled the order in booking.com and send NRS1000 via fonepay. I did as asked thinking i would get the high service and trusted the rating. When i arrived, rooms were not clean, no toilet paper, smelling molded rooms , no soap, no towel, i had to ask for everything. They knew we were coming still nothing was in place. We had plan to stay 2 nights but left the very next day and moved to better place.

    Location was prime

    Stayed in April 2025

  • Reviewed: February 10, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    An Unforgettable Stay at the Best Hotel!” From the moment I arrived at this hotel, I knew I was in for a treat. The staff greeted me with a warm welcome, and the check-in process was seamless and quick. The room was absolutely stunning – spacious, immaculately clean, and beautifully decorated with elegant touches. The bed was incredibly comfortable, and the view from my window was breathtaking. What truly set this hotel apart, though, was the attention to detail. The amenities were top-notch, and the service was exceptional. Whether it was the personalized concierge service or the staff remembering my preferences, it felt like a home away from home. The on-site restaurant served exquisite meals, with a variety of choices that catered to all tastes. I also had the pleasure of enjoying the spa, which was pure relaxation. The facilities were modern and well-maintained, and I loved every moment spent there. I cannot recommend this hotel highly enough. If you’re looking for luxury, comfort, and impeccable service, this is the place to stay. I’ll definitely be returning on my next trip!

    Stayed in February 2025

  • Reviewed: January 28, 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Sometimes no hot water especially at late night

    Stayed in January 2025

  • Reviewed: November 19, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very central. Good value.

    Stayed in November 2024

  • Reviewed: November 19, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Kind helpful people

    Stayed in November 2024

  • Reviewed: November 10, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing,

    The manager is very nice and helpful person. His hospitality is amazing 🤩. I really appreciate his kindness. And the hotel environment is awesome ☺️.

    Stayed in November 2024

  • Reviewed: October 1, 2024

    10
    Higly recommendation
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smooth check in , very polite n frndly reception person Owner is very helful . Higly recomendation. Must visit , location is great .

    Stayed in October 2024

  • Reviewed: September 25, 2024

    10
    Overall excellent
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not staying more

    Good environment and hospitality

    Stayed in September 2024

  • Reviewed: September 19, 2024

    10
    Spacious, light filled and green, smack dab in the middle of Lakeside.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Fan regulator not working correctly so the fan is either off or on full power - advised the staff of this and they offered to let me switch rooms but I said it was fine for my short stay.

    Location is smack dab in the middle of Lakeside. Close walking distance to all the restaurants, shops, cafes and lake. Staff is super nice and helpful. Room 302 is large and with a double bed and single bed. Cute little balcony and view of a snow peaked mountain in the distance.

    Stayed in September 2024

  • Reviewed: September 17, 2024

    10
    Perfect location
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I have had such a great stay here. The owner is so friendly! Always up for a chat and to help out with anything. It's in a perfect location - close to the lake and right near many cafes, restaurants and shops. My room was very spacious and comfortable. Will definitely be returning here if I come back to Pokhara.

    Stayed in September 2024

  • Reviewed: September 8, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't try breakfast but morning view was awesome host is friendly msg me before arrival to hotel offer me morning tea.

    Stayed in September 2024

  • Reviewed: January 30, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: January 7, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: January 2, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: December 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: December 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

Showing 1 - 25

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